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Taylors - Cheltenham

9 Bath Road, Cheltenham, Gloucestershire, GL53 7HG

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Taylors Cheltenham branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Cheltenham Spa.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Bath Parade Car Park, St James Street Car Park.

Outside Access

  • This information is for the entrance located on the corner of the branch.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 91cm.
  • Step(s) View
    • The step(s) is/are located at the threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.

Level Change

  • There is a/are step(s) located 1.5 meters into the branch
  • The step(s) is/are used to access the whole of the branch.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the step(s) is 47cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet and laminate.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is not a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with no armrests.

Desk(s)

  • There is/are 6 desk(s) in the branch.
  • The desk(s) is/are located throughout the branch.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is stepped access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is a dedicated desk for mortgage services.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.