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Auckland Project - Spanish Gallery and Restaurant

Market Place, Bishop Auckland, Durham, DL14 7JF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on multiple floors of the gallery, and in the restaurant.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female toilet facilities are located on multiple floors of the gallery, and in the restaurant.

Access To

  • The Spanish Gallery and El Castillo Restaurant are on Market Place.
  • The distance from the on-street Blue Badge parking is 20m.
  • The most accessible route has uneven surfaces and a slight ramp or slope.
  • The slope has a slight gradient.

Entrance (Spanish Gallery)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 96cm.
  • The door has a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 83cm.

Reception

  • The reception is located to the left as you enter.
  • The distance from the doors is 2m.
  • The most accessible route to reception has automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 109cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • Access throughout may include automatic doors and manual doors.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • 76cm door gallery 1 other side of door can be opened if necessary.

Lift

  • The lift surveyed is located on the ground floor opposite the first gallery exhibit.
  • The distance from the entrance is 16m.
  • The most accessible route to the lift has a steep ramp or slope.
  • G, 1, 2, 3, 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 170cm.
  • The internal dimensions of the lift are 180cm (width) x 270cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a separate door to exit and an audible announcer.
  • Lighting levels were even at the time of the survey.

Exhibition Space

  • All exhibits are indoors.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and automatic doors.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: lighting effects.
  • There is no (or very little) background noise.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Display information includes: text to speech scanners and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • Guided tours are available.
  • There is step-free level access throughout the tour, this may include the use of a lift.
  • Access throughout the tour may include manual doors and automatic doors.
  • Wayfinding signage is not provided throughout the tour.
  • The gallery exhibitions cover four floors, all accessible by lift.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor at the end of the main corridor leading into the gallery.
    • The distance from the main entrance is 35m.
    • The most accessible route to the toilet has a steep ramp or slope.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 79cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 194cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 86cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 51cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 86cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 181cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.

Toilet with Adaptations (Second Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the second floor.
    • The distance from the lift on the second floor is 25m.
    • The most accessible route to the toilet has manual doors and a lift.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 123cm (width) x 227cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 61cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 180cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • First door rightfrom lift 75cmaway 2nd door ahead 90 toward.

Toilet with Adaptations (Fourth Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the fourth floor.
    • The distance from the lift is 35m.
    • The most accessible route to the toilet has a lift.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 110cm (width) x 222cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 64cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 91cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 87cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 181cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (El Castillo)

  • Location and Service View
    • The El Castillo restaurant is at the side of the Spanish Gallery Museum. It can be accessed from Marketplace, or from inside the Spanish Gallery Museum.
    • This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead as you enter the building.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Door is 93cm opens towards Ramp is steep 5.5.

Toilet with Adaptations (El Castillo - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the end of the corridor on the right hand side of the restaurant.
    • The distance from the counter is 18m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 325cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 51cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 86cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 183cm from the floor.
    • The height of the baby change facility when in use is 71cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.