You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a multi-site museum and exhibition complex with creative and historically themed activities and attractions.
  • Facilities available in the venue include: café, gift shop, artefacts, exhibitions, outside spaces and working displays.
  • View information on opening times
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • There is on-street Blue Badge Bay parking and a public car park nearby.
  • The name of the nearest car park is Skerne Bridge Car Park.
  • View information on Darlington Borough Council (opens new tab) .
  • The nearest train station is North Road (Darlington).
  • For the latest travel options and information you can plan your travel usinghttps://www.hopetowndarlington.co.uk/plan-your-visit/getting-here/ (opens new tab)
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: The Goods Shed (Main Entrance), the North Road Station Museum and some of the play facilities.
  • Access throughout may include manual doors, automatic doors and narrow walkways.
  • Temporarily, the lower ground floor of the Carriage Works can be accessed via a platform lift.
  • Standard and Accessible Toilets are located in all of the main visitor areas: the Goods Yard; North Road Station Museum; Carriage Works and The Kiosk area.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the baby change and feeding room at the back of North Road Station Museum.
  • Documents are available in the following formats: Braille (on request) and large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Dementia and Disability Awareness induction training.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located on John Street, DL1 1LG.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 3.6cm (width) x 4.8cm (depth).
  • There is a marked zone to one side and the rear.
  • The width of the marked zone is 1.2cm.
  • The nearest designated bay is 160m from the Goods Shed Main Entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, slight ramps or slopes, steep ramps or slopes and uneven surfaces.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located throughout the car park and close to the Blue Badge parking bays.
  • Payment machines are located at convenient locations and near the pedestrian exit.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking is available.
  • The on-street designated Blue Badge parking bays are located at the bottom of the entrance ramp on McNay Street.
  • The Blue Badge bays are clearly marked.
  • There are four Blue Badge parking spaces that are limited to 3 hours with no return within 1 hour.

You are on Access To (The Goods Shed). Skip to the next section.

Access To (The Goods Shed)

• The distance from the bottom of the ramp to the main entrance is 25m.
• The most accessible route has step-free level access and a slight ramp or slope.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with handrails on both sides.
• This is the main, accessible entrance route to the venue
  There are level resting points on the access ramp.

You are on Entrance (The Goods Shed). Skip to the next section.

Entrance (The Goods Shed)

• This entrance is located at the top of the entrance ramp, to the right side of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 142cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Ticketing (Welcome Desk). Skip to the next section.

Ticketing (Welcome Desk)

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• Ticket Counter View
  • The ticket counter surveyed is located in the Goods Shed, ahead and slightly to the left upon entering.
  • There is step-free level access to the counter.
  • There are staff to meet and greet all visitors at the main entrance.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 77cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.

You are on Getting Around (Hopetown Goods and Gifts). Skip to the next section.

Getting Around (Hopetown Goods and Gifts)

• There is step-free level access throughout all areas.
• The visual contrast between the walls and floor varies between low and high.
• There may be background noise.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.
• The counter at the till is 77cm high.

You are on Eating and Drinking (Clocktower Cafe). Skip to the next section.

Eating and Drinking (Clocktower Cafe)

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• Location and Service View
  • The Clocktower Café is next to the gift shop.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted and available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the right hand side as you enter from the gift shop.
  • There is step-free level access to the counter.
  • The height of the counter is 77cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Exhibition Space (Digital Media Experience and Screening Area). Skip to the next section.

Exhibition Space (Digital Media Experience and Screening Area)

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: strobe or flashing lights and 3D visual effects on screen.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There are shows/talks with no designated seating for wheelchair users.
• This area makes up part of the Clocktower Café and is adapted for screenings and events.

You are on Toilet with Adaptations (The Goods Shed Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Goods Shed Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the walkway behind the Clocktower Café.
  • The distance from the Clocktower Café counter is 6m.
  • The most accessible route to the toilet has step-free level access and narrow walkways.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 176cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 105cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 145cm and 145cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Seating Area (The Goods Yard). Skip to the next section.

Seating Area (The Goods Yard)

• The seating area is located outside, to the rear of the Clocktower Café.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access and automatic doors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: a raised platform seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There may be background noise in this area.
• There are multiple double doors to access this area, they are either automatic or permanently held open.

You are on Access To (North Road Station Museum). Skip to the next section.

Access To (North Road Station Museum)

• The distance from the Clocktower Café rear exit to the North Road Station Museum is 120m.
• The most accessible route has slight ramps or slopes and step-free level access.
• The ramp has a slight gradient.
• The ramp is over 150cm wide .
• There are double manual doors which open away from you.
• The width of the opening is 167cm.
• The doors have a medium visual contrast.
• The entrance doors are permanently held open.

You are on Exhibition Space (North Road Station Museum). Skip to the next section.

Exhibition Space (North Road Station Museum)

• All exhibits are indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some visitor exhibits.
• The following areas have stepped access: the indoor viewing bridge.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
• There is background noise.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Display information includes: subtitles, audio description, touchscreens, interactive exhibits at a suitable height for a wheelchair user, televisions/screens, tactile and pictorial.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.

You are on Seating Area (North Road Station Museum). Skip to the next section.

Seating Area (North Road Station Museum)

• The seating area is located at the far end of the platform to the left, in a former station room.
• The most accessible route to the seating area has step-free level access and narrow walkways.
• There is step-free level access throughout the seating area.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Some flooring is shiny.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (North Road Station Museum Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (North Road Station Museum Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the rear and right side of the museum as you enter.
  • The distance from the North Road Station Museum entrance is 20m.
  • The most accessible route to the toilet has slight ramps or slopes and step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 90cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 160cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 82cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a bin with a sensor.
  • There are multiple coat hooks.
  • The coat hooks are 140cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places (North Road Station Museum). Skip to the next section.

Changing Places (North Road Station Museum)

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• Location and Access View
  • The Changing Places facility surveyed is located to the rear and right side of the museum as you enter.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the North Road Station Museum entrance is 20m.
  • The most accessible route to the Changing Places facility has slight ramps or slopes and step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 89cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 286cm (width) x 486cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The transfer space on the right as you face the toilet is 140cm.
  • The transfer space on the left as you face the toilet is 90cm.
  • There is a spatula flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is not a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are push.
  • There is no shower seat.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There are paper towels for drying hands.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 101cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 142cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 81cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin, a nappy/incontinence items bin and a bin with a sensor.
  • There are multiple coat hooks.
  • The coat hooks are 140cm and 106cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (North Road Station Museum). Skip to the next section.

Parent and Baby Room / Feeding Room (North Road Station Museum)

• The room surveyed is located to the rear and right side of the museum as you enter.
• The distance from the North Road Station Museum entrance is 28m.
• The most accessible route to the room has slight ramps or slopes, step-free level access and narrow walkways.
• There is step-free level access into the room.
• There is Braille, pictorial and written text signage on or near the door.
• The door opens inwards and has a low visual contrast.
• The door is easy to open.
• The width of the door opening is 85cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 93cm.
• There is a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.
• The height of the baby changing table is 93cm from the floor.

You are on Access To (The Carriage Works). Skip to the next section.

Access To (The Carriage Works)

• The distance from the North Road Station Museum is 187m.
• The most accessible route has step-free level access and a very easy slope.
• The slope has a slight gradient.
• The ramp is over 150cm wide .
• There is written text signage on or near the entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 174cm.
• The doors have a low visual contrast.

You are on Ticketing (The Carriage Works Welcome Desk). Skip to the next section.

Ticketing (The Carriage Works Welcome Desk)

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• Ticket Counter View
  • The ticket counter surveyed is located in the Carriage Works entrance to the left after the entrance.
  • There is step-free level access to the counter.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.

You are on Lift (The Carriage Works). Skip to the next section.

Lift (The Carriage Works)

• The lift surveyed is located to the left hand side, past the ticket counter.
• This lift is a platform lift.
• The distance from the Carriage Works entrance is 7m.
• The most accessible route to the lift has step-free level access.
• The lower ground and ground floor are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The lift door opening width is 90cm.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which are of a similar size.
• Staff will assist all users who need to use this temporary lift.

You are on Exhibition Space (The Carriage Works). Skip to the next section.

Exhibition Space (The Carriage Works)

• All exhibits are indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• The following areas have stepped access: Exhibition Hall on the lower level.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
• There may be background noise.
• Lighting levels vary due to the size of the space.
• Display information includes: touchscreens, tactile, pictorial, information boards and interactive exhibits at a suitable height for a wheelchair user.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
• Some seating is fixed.
• There are shows/talks with no designated seating for wheelchair users.
• Areas with stepped access only can be experienced by visitors via a video on tablet or mobile phone, a virtual tour and an information booklet.

You are on Toilet with Adaptations (Carriage Works Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Carriage Works Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located ahead and to the right after the entrance.
  • The distance from the main entrance is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 326cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 115cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 112cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a bin with a sensor.
  • There are multiple coat hooks.
  • The coat hooks are 140cm and 140cm from the floor.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were low at the time of the survey.

You are on Eating and Drinking (The Kiosk). Skip to the next section.

Eating and Drinking (The Kiosk)

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• Location and Service View
  • The Kiosk sells ice cream, snacks and drinks and is located near Wagon Woods.
  • This area has a counter where food and drink can be ordered.
  • Full table service is not available.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables and adapted picnic tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • There are umbrellas at some of the picnic tables.

You are on Toilet with Adaptations (The Kiosk Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Kiosk Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located next to The Kiosk.
  • The distance from The Kiosk is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 120cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 94cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 98cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a bin with a sensor.
  • There are multiple coat hooks.
  • The coat hooks are 120cm and 160cm from the floor.
  • The height of the baby change facility when in use is 86cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There are three Toilets with Adaptions in this area.

You are on Outdoor Spaces (Wagon Woods). Skip to the next section.

Outdoor Spaces (Wagon Woods)

• The following is available in this area: a playground with play equipment.
• Outdoor areas consist of concrete or tarmac, rubber tarmac, rubber mulch or rubber bark, gravel, compact earth and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: partial footpath around the play area.
• The following areas have stepped access: remainder of the footpath around the play area.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces and narrow gaps.

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• Playground View
  • There is a fenced play area with an access point over 100cm wide.
  • There is a route around the play equipment which is firm and even, but is less than 150cm wide.
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile) and social play.

You are on Seating Area (Wagon Woods). Skip to the next section.

Seating Area (Wagon Woods)

• The seating area is located next to Wagon Woods.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: benches.
• Furniture available in this area includes: picnic tables and adapted picnic tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There may be background noise in this area.
• There are umbrellas at some of the picnic tables.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 8 toilets with adaptations.
  • Toilets with adaptations are located in the Goods Shed, the North Road Station Museum, the Carriage Works and near The Kiosk.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located in the Goods Shed.
  • The male and female toilet facilities are located in the North Road Station Museum.
  • The male and female toilet facilities are located in the Carriage Works.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the North Road Station Museum.
  • Parent and baby changing facilities are located in the Goods Shed, the North Road Station Museum, the Carriage Works and The Kiosk.