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LEVI'S

119 Long Acre, Covent Garden, WC2E 9JD

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located at the rear of the store on the ground floor.
    • The standard fitting rooms are located at the rear of the store on the ground floor and to the left at the bottom of the stairs on the basement floor.

Entrance

  • This entrance is located at the front of the store on Long Acre.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 106cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

Shop

  • Getting Around View
    • The following areas have stepped access: the basement floor.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • The visual contrast between the shelving and floor varies between low and high.
    • Some of the walls have a reflective finish.
    • There is background noise.
    • Signage is provided.
    • Some signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is not consistent throughout.
    • Seating available on this floor includes: stools.
    • Customers can obtain online items from the payment counter.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable in some areas.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was on the right as you enter the store.
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 111cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located at the rear of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 14m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 93cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 204cm (width) x 221cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • A wall mounted grab rail is available.
    • The grab rail has a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 47cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 136cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located on the right as you enter the store.
  • The basement floor can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels were even at the time of the survey.