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Nobody’s Child

3 Neal Street, London, WC2H 9QL

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Access Guide

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Overview

Parking

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 95cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop (Ground Floor)

  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: access to additional fitting rooms, extended lines and lounge area on the basement floor.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • There is a high visual contrast between the shelving and floor in all walkways.
    • There is no (or very little) background noise.
    • Signage is not provided.
    • Seating available on this floor includes: stools.
    • Customers can obtain online items from the payment counter.
    • Lighting levels were even at the time of the survey.
  • Payment View
    • The checkout area is located to the rear right of the venue.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
    • The queue width for the main checkouts is at least 150cm and there is no need to turn.
    • The height of the payment counter is 104cm.
    • There is not a lowered section at the counter.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Standard Fitting Room

  • The fitting room surveyed is located at the rear right of the venue.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 10m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 108cm.
  • The following is available in the fitting room: a stool, a mirror and a coat hook.
  • Lighting levels were even at the time of the survey.
  • The fitting cubicles in the basement have bench seats.

Stairs

  • The stairs surveyed are located to the left of the venue.
  • The ground and basement floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Shop Floor (Basement Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • There are pillars which restrict the widths of the main aisles.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is no (or very little) background noise.
  • Signage is not provided.
  • Seating available on this floor includes: chairs with armrests and sofas.
  • Lighting levels were even at the time of the survey.