Access Guide
Overview
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About
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- This is a retail store for footwear.
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Parking and Public Transport
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- The venue does not have its own car park.
- The nearest step-free train station is Charing Cross.
- The nearest underground station is Covent Garden.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy ramp at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow aisles.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
Entrance
- This entrance is located at the front of the store on Long Acre.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 170cm.
- The doors have a low visual contrast.
- There is step-free access via a very easy ramp as you enter.
- The ramp is over 150cm wide with handrails on both sides.
Shop
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Getting Around
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- There is step-free level access throughout all areas.
- Access throughout may include narrow aisles (less than 120cm).
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise.
- Signage is provided.
- Some signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Seating available on this floor includes: benches.
- Customers can obtain online items from the payment counter.
- Lighting levels vary due to the use of large glazed walls.
- The venue has a payment counter.
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Payment Counter
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- The counter surveyed was at the rear of the store.
- Signage is not provided for the counter.
- The queue width is between 120cm and 150cm and there is no need to turn.
- The payment counter has a television.
- The height of the payment counter is 111cm.
- There is not a lowered section at the counter.
- The card payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.