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Snow + Rock

4 Mercer Street, Covent Garden, WC2H 9QA

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left as you exit the lift on the third floor.
    • The toilet with adaptations has a left hand transfer space.
    • The gender inclusive step-free standard toilet facilities are located to the left as you exit the lift on the third floor.
  • Changing Places and Changing Facilities View
    • The fitting room with adaptations is located ahead as you exit the lift on the first floor.
    • The standard fitting rooms are located ahead as you exit the lift on the first and second floors.

Entrance

  • This entrance is located at the front of the store on Mercer Street.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 168cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas, this may include the use of a lift.
    • Access throughout may include manual doors and narrow aisles (less than 120cm).
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • The visual contrast between the shelving and floor varies between low and high.
    • Some of the walls have a reflective finish.
    • There is background noise.
    • Signage is provided.
    • Some signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is not consistent throughout.
    • Seating available on this floor includes: chairs with armrests, benches and stools.
    • Customers can obtain online items from the click and collect counter on the basement floor.
    • Lighting levels vary due to the size of the space.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was to the right as you enter the store.
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has windows and patterned/distracting backgrounds.
    • The height of the payment counter is 111cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located at the rear of the store.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The basement, ground, first, second and third floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 167cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located ahead as you enter the store.
  • The basement, ground, first, second and third floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps have low visual contrast markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Click and Collect (Basement)

  • The counter is located to the left as you exit the lift in the basement.
  • The distance from the lift is 8m.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations (First Floor)

  • Access View
    • The fitting room surveyed is located ahead as you exit the lift on the first floor.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 6m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • Internally the door has a high visual contrast.
    • There is a lever twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 217cm (width) x 196cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Dropdown rails are available.
    • The dropdown rails have a low visual contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 49cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Payment Counter - Third Floor

  • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was ahead as you exit the lift on the third floor.
    • Signage is not provided for the counter.
    • The queue width is between 120cm and 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 116cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Third Floor - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left as you exit the lift on the third floor.
    • The distance from the lift is 9m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a low visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 90cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 149cm (width) x 179cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a twist turn mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 87cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 108cm from the floor.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 162cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.