Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Crawley Bus Station

Friary Way, Crawley, West Sussex, RH10 1HZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include a designated place of safety which can be used by people with dementia, autism or learning disabilities. Staff are trained to assist if required.
  • Services / facilities within the grounds include a public changing places facility, County Mall News Stand, and County Mall Shopping Centre.
  • County Mall Shopping Centre link (new tab) - click here.
  • Comments View
    • Crawley Bus Station is an outdoor facility, indoor seating is available inside the Travel Shop.
    • There is a taxi rank nearby on Haslett Avenue West.

Location

  • The nearest National Rail station is Crawley.

Opening Hours

Parking

  • The venue does not have its own car park.

Bus Station

  • The station is staffed.
  • There are generally 1 member(s) of staff on duty.
  • The station is not staffed between 18:00 - 08:00.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located in the Travel Shop at the corner of Station Way and Friary Way.
  • The ticket office / travel centre is 23m (25yd 6in) from the bus stop D.
  • There are 10 stands / bays.
  • The stands accessed by ramp / slope are 10.
  • Announcements are visual.
  • The bus companies operating within this station are Metrobus, Compass.
  • There is not a taxi rank at the station.
  • There is not a wheelchair to borrow.

Outside Access (Travel Shop Friary Way)

  • This information is for the entrance located to the right side of the travel shop.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 183cm (6ft).
  • Comments View
    • The approach to the Travel Shop is on a slope with a very easy incline.
    • The automatic doors were not working at the time of survey (October 2023).

Reception (Travel Shop)

  • The desk/counter is 3m (3yd 10in) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/10/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Comments View
    • The touch screen controls are within 122cm - 152cm from the floor.
    • Staff are available to assist passengers at the touch screen.

Changing Places (By Metro Office)

  • Location and Access View
    • The facility is located around the right side of the Metro Bus office, on the outside of County Mall.
    • The facility is approximately 60m (65yd 1ft) from the Friary Way entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is ramped/sloped access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a medium colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • You do not need a key for the facility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The door has a horizontal grab rail.
    • The width of the door is 88cm (2ft 11in).
    • The dimensions of the facility are 252cm x 410cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a high colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 93cm (3ft 1in).
    • The transfer space on the left as you face the toilet is 120cm (3ft 11in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a low colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
    • There is a low colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is an elbow pad flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 62cm.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a low colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • There is a low colour contrast between the wash basin grab rail(s) and wall.
    • There is a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 91cm.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 112cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 110cm and 140cm from the floor.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • The soap dispenser is a hand held bottle, at the same height as the adjustable sink.
    • This Changing Place is only available between 09:30am and 17:30pm Monday to Saturday (and until 19:30pm on Thursday), and 10:30am to 16:30pm on Sundays and Bank Holidays.
    • The door is unlocked by using the intercom to talk to an attendant.
    • The intercom call button is 139cm from the ground.
    • There is a button to exit, to the right of the door when exiting, 90cm from the ground.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Accessible toilet facilities are available in the County Mall Shopping Centre, see the link in the Introduction section of this guide.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.