Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Surrey and Sussex Crematorium

Balcombe Road, Crawley, RH10 3NQ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the outbuilding opposite the car park pedestrian exit point.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male standard toilet facilities with stepped access are located in the block to the left of the St Richards Chapel.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the right of the chapels.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 225cm (width) x 490cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 129cm.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • This route has uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The distance from the nearest Blue Badge parking bay to the St Richards Chapel entrance is 30m.
    • The distance from the nearest Blue Badge parking bay to the Memorial Chapel entrance is 30m.
    • The distance from the nearest Blue Badge parking bay to the Office is 50m.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Office

  • Access View
    • The entrance on the St Richards Chapel side of the office building was surveyed.
    • There is also an entrance on the Memorial Chapel side of the office building, which has a steep slope and a manual door.
    • There is step-free access via a very easy slope into the building.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 78cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
  • Building information View
    • Facilities available in the building include: a reception desk and two family rooms.
    • There are no toilet facilities.
    • The building has 1 floor.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow walkways.
    • There is no (or very little) background noise.
    • Seating available in the building includes: chairs without armrests and sofas.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Counters View
    • The main reception desk was surveyed.
    • It is located to the right as you enter via the surveyed entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 121cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 72cm.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Office - Family Room

  • The room is located ahead past reception, then to the right.
  • The distance from the office entrance on the St Richards Chapel side is 3m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 71cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests and sofas.
  • Furniture available in this room includes: tables and coffee tables.
  • None of the tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

St Richards Chapel - Waiting Room

  • The room is located to the left of the St Richards Chapel entrance.
  • The distance from the St Richards Chapel entrance is 7m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is written text signage on or near the door.
  • There is step-free access via a slope into the room.
  • The slope has a slight gradient.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests and stools.
  • Furniture available in this room includes: tables and coffee tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a water dispenser.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

St Richards Chapel

  • Location and Route View
    • St Richards Chapel is round to the right from the car park pedestrian exit point.
    • The most accessible route has a slight slope.
    • This route has uneven surfaces.
  • Access View
    • The front entrance was surveyed.
    • There is a separate exit which is opened after the ceremony.
    • There is step-free access via slope into the building.
    • The slope has a slight gradient.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • These doors are held open for people to enter prior to the ceremony.
  • Building information View
    • There are no toilet facilities.
    • The building has 1 floor.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • There may be background noise.
    • Seating available in the building includes: chairs without armrests.
    • Lighting levels were even at the time of the survey.
    • There is a clearly signed fixed hearing assistance system in the chapel.

St Richards Chapel - Exit

  • The exit area is not clearly signed.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 103cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • This door is closed during the ceremony.
  • There is step-free access via a slope as you exit.
  • The slope has a slight gradient.
  • There is a slight slope or two steps down to the exit area.
  • The steps are clearly marked.
  • The step height is 10cm.
  • The are no handrails at the steps.

Memorial Chapel - Waiting Room

  • The room is located to the left of the Memorial Chapel entrance.
  • The distance from the Memorial Chapel entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is written text signage on or near the door.
  • There is step-free access via a slope into the room.
  • The slope has a slight gradient.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests and stools.
  • Furniture available in this room includes: tables and coffee tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a water dispenser.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Memorial Chapel

  • Location and Route View
    • The Memorial Chapel is round to the left from the car park pedestrian exit point.
    • The most accessible route has step-free level access.
    • This route has uneven surfaces.
  • Access View
    • The front entrance was surveyed.
    • There is a separate exit, which is opened after the ceremony.
    • There is step-free access via slope into the building.
    • The slope has a slight gradient.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
    • These doors are held open for people to enter prior to the ceremony.
  • Building information View
    • There are no toilet facilities.
    • The building has 1 floor.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the raised platform at the far end of the chapel, which can be overcome with a portable ramp on request.
    • There may be background noise.
    • Seating available in the building includes: chairs without armrests.
    • Lighting levels were even at the time of the survey.
    • There is a clearly signed fixed hearing assistance system in the chapel.

Memorial Chapel - Exit

  • The exit area is not clearly signed.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 76cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • This door is closed during the ceremony.
  • There is step-free access via a slope as you exit.
  • The slope has a slight gradient.

St Michael's Book of Remembrance Chapel

  • The room is located to the left from the car park pedestrian exit point, past the Memorial Chapel entrance, then to the right.
  • The distance from the car park pedestrian exit point is 50m.
  • The most accessible route to the room has a slight ramp.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 82cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Memorial Gardens

  • About View
    • The following is available in this area: formal gardens.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: tarmac and block paving.
    • The majority of the surfaced footpaths are not wide enough for wheelchair users.
    • There is overhead / area signage in this area.
    • There are seats situated along the paths for people to rest.
    • There is not step-free level access throughout.
    • There is a slight slope on the path into the Memorial Gardens.
    • There are additional slight slopes throughout.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the outbuilding opposite the car park pedestrian exit point.
    • The distance from the car park pedestrian exit point is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free access via ramp into the facility.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 200cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 108cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 112cm from the floor.
    • The wash basin has a twist/turn mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 81cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 88cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 91cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is also a lever cold tap at the wash basin.