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Arora International Gatwick

Southgate Avenue, Crawley, West Sussex, RH10 6LW

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Crawley.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Crawley.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located to the right of the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 486cm (11ft 10in x 15ft 11in).
    • The nearest designated bay is 24m (26yd 9in) from the main entrance.
    • The furthest designated bay is 28m (30yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.
  • Comments View
    • The main car park is in the basement with a height restriction barrier of 200cm.
    • There are also 2 Blue Badge bays in this car park, but the hotel is only accessible by steps.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 180cm (5ft 11in) wide.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.

Reception

  • The desk is 5m (5yd 1ft) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Restaurant Bar Internal (The Grill)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 5m (5yd 1ft) from the restaurant entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 76cm (2ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional.

Restaurant Bar Internal (Palm Deli)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 23m (25yd 6in) from the main entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot/cold snacks and meals.

Restaurant Bar Internal (Morgans Pub)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the pub entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional pub food.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the reception area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4.
  • The lift is 4m (4yd 1ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 190cm x 180cm (6ft 3in x 5ft 11in).
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Room

  • General Information View
    • The Tourist Board rating is 4 Star.
    • There are 432 rooms in total.
    • There are 24 standard ground floor rooms.
    • There are 399 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 22m (24yd 2in) from the first floor lift.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 125.
    • The width of the door is 87cm (2ft 10in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are not within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 88cm (2ft 11in).
    • The door opens outwards.
    • The door weight is light.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 180cm x 160cm (5ft 11in x 5ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is not a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 46cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 54cm (1ft 9in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is lever.
    • There are handrails available for the bath.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is poor.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Comments View
    • The accessible rooms are located on the first floor.
    • The height of the shower control is 55cms.
    • There is a fitness suite.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
    • This accessible toilet is located adjacent to the Palm Deli.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 200cm (5ft 1in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 99cm (3ft 3in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.