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Crawley Bus Station

Friary Way, Crawley, West Sussex, RH10 1HZ

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Access Guide

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Introduction

  • Services / facilities within the building include a designated place of safety which can be used by people with dementia, autism or learning disabilities. Staff are trained to assist if required.
  • Services / facilities within the grounds include a public changing places facility, County Mall News Stand, and County Mall Shopping Centre.
  • County Mall Shopping Centre link (new tab) - click here.
  • Comments View
    • Crawley Bus Station is an outdoor facility, indoor seating is available inside the Travel Shop.
    • There is a taxi rank nearby on Haslett Avenue West.

Location

  • The nearest National Rail station is Crawley.

Opening Hours

Parking

  • The venue does not have its own car park.

Bus Station

  • The station is staffed.
  • There are generally 1 member(s) of staff on duty.
  • The station is not staffed between 18:00 - 08:00.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located in the Travel Shop at the corner of Station Way and Friary Way.
  • The ticket office / travel centre is 23m (25yd 6in) from the bus stop D.
  • There are 10 stands / bays.
  • The stands accessed by ramp / slope are 10.
  • Announcements are visual.
  • The bus companies operating within this station are Metrobus, Compass.
  • There is not a taxi rank at the station.
  • There is not a wheelchair to borrow.

Outside Access (Travel Shop Friary Way)

  • This information is for the entrance located to the right side of the travel shop.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 183cm (6ft).
  • Comments View
    • The approach to the Travel Shop is on a slope with a very easy incline.
    • The automatic doors were not working at the time of survey (October 2023).

Reception (Travel Shop)

  • The desk/counter is 3m (3yd 10in) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/10/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Comments View
    • The touch screen controls are within 122cm - 152cm from the floor.
    • Staff are available to assist passengers at the touch screen.

Changing Places (By Metro Office)

  • Location and Access View
    • The facility is located around the right side of the Metro Bus office, on the outside of County Mall.
    • The facility is approximately 60m (65yd 1ft) from the Friary Way entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is ramped/sloped access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a medium colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • You do not need a key for the facility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The door has a horizontal grab rail.
    • The width of the door is 88cm (2ft 11in).
    • The dimensions of the facility are 252cm x 410cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a high colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 93cm (3ft 1in).
    • The transfer space on the left as you face the toilet is 120cm (3ft 11in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a low colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
    • There is a low colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is an elbow pad flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 62cm.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a low colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • There is a low colour contrast between the wash basin grab rail(s) and wall.
    • There is a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 91cm.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 112cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 110cm and 140cm from the floor.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • The soap dispenser is a hand held bottle, at the same height as the adjustable sink.
    • This Changing Place is only available between 09:30am and 17:30pm Monday to Saturday (and until 19:30pm on Thursday), and 10:30am to 16:30pm on Sundays and Bank Holidays.
    • The door is unlocked by using the intercom to talk to an attendant.
    • The intercom call button is 139cm from the ground.
    • There is a button to exit, to the right of the door when exiting, 90cm from the ground.

Toilet with Adaptations

  • Accessible toilet facilities are not available.
  • Comments View
    • Accessible toilet facilities are available in the County Mall Shopping Centre, see the link in the Introduction section of this guide.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.