Access Guide
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
Outside Access (Gatwick South Terminal)
- There is level access into the venue.
- The main doors open (no doors).
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Comments
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- There is a level travelator as an alternative to the corridor from this entrance.
Reception (The Travel Centre)
- The reception desk is 30m (33yd) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are platform to station.
- The escalators steps are clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located adjacent to the Ticket Hall.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G.
- The lift is 30m (33yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 310cm x 150cm (10ft 2in x 4ft 11in).
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- Lifts to platforms 1-2 and 5-6 are located in the main ticket hall. Lifts to other platforms are located via the Over Bridge entrance (gate 3).
Train Station
- There are generally 5 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- This office is located adjacent to the escalators to platforms 4 and 5.
- The train companies operating from within this station are Gatwick Express.
- There is not a taxi rank at the station.
- Shops and services within the station include WH Smith and Upper Crust Café.
- There are 6 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
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Comments
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- Platforms 1, 2, 3, 4, 5 and 6 are accessible to a wheelchair user.
- Other train companies serving the station are First Capital Connect, Southern Railway, Cross Country, South Eastern and First Great Western.
Train Station Platform (1)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is an accessible toilet on Platform 2.
Train Station Platform (2)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is an accessible toilet on Platform 2 (see picture).
Train Station Platform (3)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is not an accessible toilet.
Train Station Platform (4)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is not an accessible toilet.
Train Station Platform (5)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is not an accessible toilet.
Train Station Platform (6)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is not an accessible toilet.
Waiting Room / Area (Platform 3-4)
- There is a waiting room / area.
- There is level access into the waiting room / area.
- There are doors into the waiting room / area.
- The main doors open by sliding.
- The doors are single width.
- The door opening is 110 cm wide.
- There is room for a wheelchair user to manoeuvre.
- All chairs are permanently fixed.
- Announcements are audible and visual.
- Lighting levels are medium.
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Comments
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- The door into the waiting room is automatic, operated by push pad.
Waiting Room / Area (Platform 5-6)
- There is a waiting room / area.
- There are doors into the waiting room / area.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 80 cm wide.
- There is room for a wheelchair user to manoeuvre.
- All chairs are permanently fixed.
- Announcements are audible and visual.
- Lighting levels are medium.
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Comments
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- There is one, shallow marked step up into the waiting room.
Accessible Toilet (Platform 2)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the lift.
- This accessible toilet is located at the end of Platform 2.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is heavy.
- The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 98cm (3ft 3in).
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Comments
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- The toilet is small and there is only 85cm in front of the toilet pan.
Level Change (Accessible Toilet)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Comments
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- There are standard toilets available within the airport terminal building.
Additional Info
- Staff do receive disability awareness / equality training.
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Comments
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- There is a wheelchair available to borrow. Please enquire at the desk in the travel centre.
- There is currently building work at the station (Autumn 2013) to construct an additional platform and there may be some disruption or temporary diversions in effect.