You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town or city.
• The venue is not situated on a road which has a steep gradient.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Outside Access (Gatwick South Terminal). Skip to the next section.

Outside Access (Gatwick South Terminal)

• There is level access into the venue.
• The main doors open (no doors).

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• Comments View
  • There is a level travelator as an alternative to the corridor from this entrance.

You are on Reception (The Travel Centre). Skip to the next section.

Reception (The Travel Centre)

• The reception desk is 30m (33yd) from the front entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are platform to station.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located adjacent to the Ticket Hall.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 30m (33yd) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 310cm x 150cm (10ft 2in x 4ft 11in).
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • Lifts to platforms 1-2 and 5-6 are located in the main ticket hall. Lifts to other platforms are located via the Over Bridge entrance (gate 3).

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• This office is located adjacent to the escalators to platforms 4 and 5.
• The train companies operating from within this station are Gatwick Express.
• There is not a taxi rank at the station.
• Shops and services within the station include WH Smith and Upper Crust Café.
• There are 6 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
• Comments View
  • Platforms 1, 2, 3, 4, 5 and 6 are accessible to a wheelchair user.
  • Other train companies serving the station are First Capital Connect, Southern Railway, Cross Country, South Eastern and First Great Western.

You are on Train Station Platform (1). Skip to the next section.

Train Station Platform (1)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is an accessible toilet on Platform 2.

You are on Train Station Platform (2). Skip to the next section.

Train Station Platform (2)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is an accessible toilet on Platform 2 (see picture).

You are on Train Station Platform (3). Skip to the next section.

Train Station Platform (3)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is not an accessible toilet.

You are on Train Station Platform (4). Skip to the next section.

Train Station Platform (4)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is not an accessible toilet.

You are on Train Station Platform (5). Skip to the next section.

Train Station Platform (5)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is not an accessible toilet.

You are on Train Station Platform (6). Skip to the next section.

Train Station Platform (6)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is not an accessible toilet.

You are on Waiting Room / Area (Platform 3-4). Skip to the next section.

Waiting Room / Area (Platform 3-4)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There are doors into the waiting room / area.
• The main doors open by sliding.
• The doors are single width.
• The door opening is 110 cm wide.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Announcements are audible and visual.
• Lighting levels are medium.

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• Comments View
  • The door into the waiting room is automatic, operated by push pad.

You are on Waiting Room / Area (Platform 5-6). Skip to the next section.

Waiting Room / Area (Platform 5-6)

• There is a waiting room / area.
• There are doors into the waiting room / area.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 80 cm wide.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Announcements are audible and visual.
• Lighting levels are medium.

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• Comments View
  • There is one, shallow marked step up into the waiting room.

You are on Accessible Toilet (Platform 2). Skip to the next section.

Accessible Toilet (Platform 2)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
  • This accessible toilet is located at the end of Platform 2.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 98cm (3ft 3in).
• Comments View
  • The toilet is small and there is only 85cm in front of the toilet pan.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • There are standard toilets available within the airport terminal building.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.

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• Comments View
  • There is a wheelchair available to borrow. Please enquire at the desk in the travel centre.
  • There is currently building work at the station (Autumn 2013) to construct an additional platform and there may be some disruption or temporary diversions in effect.