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Gatwick Airport Station

London Gatwick Airport, Crawley, West Sussex, RH6 0NP

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Access Guide

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Introduction

  • Gatwick Airport Station is currently undergoing renovation.
  • Platforms 5 and 6 are closed while they are being rebuilt, and are estimated to be reopening by the end of 2023.

Location

  • There is a bus stop within 150m (164yds) of the venue.

COVID-19 Information

Outside Access (Gatwick South Terminal)

  • There is level access into the venue.
  • There are no doors at this entrance.

Reception (Special Assistance)

  • The desk/counter is 30m (32yd 2ft) from the Gatwick South Terminal entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Comments View
    • The Special Assistance reception desk is at the far side of the concourse from the Gatwick South Terminal entrance, just past the ticket counter.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • All train platforms are accessible from the main concourse by lift, stairs, and escalator.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG and G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG and G.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located on the main station concourse, and on each platform.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The lift is approximately 40m (43yd 2ft) from the South Terminal entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 180cm (5ft 11in).
  • The dimensions of the lift are 210cm x 150cm (6ft 11in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Train Station

  • There are generally 5 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 20m (21yd 2ft) from the South Terminal entrance.
  • The train companies operating from within this station are Gatwick Express, Thameslink, Southern, and Great Western Railway.
  • There is not a taxi rank at the station.
  • There are 7 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1-7.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-7.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1, 2.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, go to the Special Assistance desk on the main station concourse.
  • Comments View
    • A staff-operated ramp is required for step-free access between train and platform at this station.
    • To arrange for the use of these ramps, go to the Special Assistance desk on the main concourse, or speak to a member of staff.

Train Station Platform (1)

  • This information is for platform(s) 1.
  • Accessible toilets are 30m (32yd 2ft) from the lift.
  • Comments View
    • There are standard toilets on Platform 1.
    • There is an accessible toilet shared with Platform 2.

Train Station Platform (2)

  • This information is for platform(s) 2.
  • Accessible toilets are 30m (32yd 2ft) from the lift.
  • Comments View
    • There are standard toilets on Platform 1.
    • There is an accessible toilet shared with Platform 2.

Train Station Platform (3)

  • This information is for platform(s) 3.
  • Comments View
    • There is not an accessible toilet on this platform.
    • There is a waiting area shared by platforms 3 and 4.

Train Station Platform (4)

  • This information is for platform(s) 4.
  • Comments View
    • There is not an accessible toilet on this platform.
    • There is a waiting area shared by platforms 3 and 4.

Train Station Platform (5)

  • This information is for platform(s) 5.
  • Comments View
    • Platform 5 is currently closed while it undergoes renovation.
    • It is estimated to reopen by the end of 2023.

Train Station Platform (6)

  • This information is for platform(s) 6.
  • Comments View
    • Platform 6 is currently closed while it undergoes renovation.
    • It is estimated to reopen by the end of 2023.

Train Station Platform (7)

  • This information is for platform(s) 7.

Waiting Room / Area (Platform 3-4)

  • There is a waiting room / area.
  • The waiting room / area is 10m (10yd 2ft) from the {Textbox}.
  • There is level access into the waiting room / area.
  • Level access is by lift.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The width of the door opening is 125cm (4ft 1in).
  • The type of flooring is tiles.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • Chairs are available.
  • All chairs have armrests.
  • Announcements are audible and visual.
  • Lighting levels are good.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • Comments View
    • The door into the waiting room is automatic, operated by a button.
    • The button is 100cm from the ground.

Accessible Toilet (Platform 1 and 2)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • This accessible toilet is located between platforms 1 and 2.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from station staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 98cm (3ft 3in).
  • Comments View
    • The toilet is small and there is only 85cm in front of the toilet pan.

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the accessible toilet door.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Standard Toilet(s) (Platform 1)

Additional Info

  • A bowl of water cannot be provided for an assistance dog.
  • Comments View
    • There is a wheelchair available to borrow. Please enquire at the Special Assistance reception desk.