You are on Introduction. Skip to the next section.

Introduction

• Gatwick Airport Station is currently undergoing renovation.
• Platforms 5 and 6 are closed while they are being rebuilt, and are estimated to be reopening by the end of 2023.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Outside Access (Gatwick South Terminal). Skip to the next section.

Outside Access (Gatwick South Terminal)

• There is level access into the venue.
• There are no doors at this entrance.

You are on Reception (Special Assistance). Skip to the next section.

Reception (Special Assistance)

• The desk/counter is 30m (32yd 2ft) from the Gatwick South Terminal entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • The Special Assistance reception desk is at the far side of the concourse from the Gatwick South Terminal entrance, just past the ticket counter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • All train platforms are accessible from the main concourse by lift, stairs, and escalator.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG and G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG and G.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the main station concourse, and on each platform.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is approximately 40m (43yd 2ft) from the South Terminal entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 180cm (5ft 11in).
• The dimensions of the lift are 210cm x 150cm (6ft 11in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the main concourse.
• The ticket office is 20m (21yd 2ft) from the South Terminal entrance.
• The train companies operating from within this station are Gatwick Express, Thameslink, Southern, and Great Western Railway.
• There is not a taxi rank at the station.
• There are 7 platform(s) in the station.
• The platform(s) accessed by lift is / are 1-7.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-7.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1, 2.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, go to the Special Assistance desk on the main station concourse.
• Comments View
  • A staff-operated ramp is required for step-free access between train and platform at this station.
  • To arrange for the use of these ramps, go to the Special Assistance desk on the main concourse, or speak to a member of staff.

You are on Train Station Platform (1). Skip to the next section.

Train Station Platform (1)

• This information is for platform(s) 1.
• Accessible toilets are 30m (32yd 2ft) from the lift.

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• Comments View
  • There are standard toilets on Platform 1.
  • There is an accessible toilet shared with Platform 2.

You are on Train Station Platform (2). Skip to the next section.

Train Station Platform (2)

• This information is for platform(s) 2.
• Accessible toilets are 30m (32yd 2ft) from the lift.

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• Comments View
  • There are standard toilets on Platform 1.
  • There is an accessible toilet shared with Platform 2.

You are on Train Station Platform (3). Skip to the next section.

Train Station Platform (3)

• This information is for platform(s) 3.

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• Comments View
  • There is not an accessible toilet on this platform.
  • There is a waiting area shared by platforms 3 and 4.

You are on Train Station Platform (4). Skip to the next section.

Train Station Platform (4)

• This information is for platform(s) 4.

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• Comments View
  • There is not an accessible toilet on this platform.
  • There is a waiting area shared by platforms 3 and 4.

You are on Train Station Platform (5). Skip to the next section.

Train Station Platform (5)

• This information is for platform(s) 5.

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• Comments View
  • Platform 5 is currently closed while it undergoes renovation.
  • It is estimated to reopen by the end of 2023.

You are on Train Station Platform (6). Skip to the next section.

Train Station Platform (6)

• This information is for platform(s) 6.

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• Comments View
  • Platform 6 is currently closed while it undergoes renovation.
  • It is estimated to reopen by the end of 2023.

You are on Train Station Platform (7). Skip to the next section.

Train Station Platform (7)

• This information is for platform(s) 7.

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• Comments View
  • There is not an accessible toilet on this platform.

You are on Waiting Room / Area (Platform 3-4). Skip to the next section.

Waiting Room / Area (Platform 3-4)

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the {Textbox}.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) by sliding.
• The door(s) is/are single width.
• The width of the door opening is 125cm (4ft 1in).
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Chairs are available.
• All chairs have armrests.
• Announcements are audible and visual.
• Lighting levels are good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

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• Comments View
  • The door into the waiting room is automatic, operated by a button.
  • The button is 100cm from the ground.

You are on Accessible Toilet (Platform 1 and 2). Skip to the next section.

Accessible Toilet (Platform 1 and 2)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
  • This accessible toilet is located between platforms 1 and 2.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from station staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 145cm x 170cm (4ft 9in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 98cm (3ft 3in).
• Comments View
  • The toilet is small and there is only 85cm in front of the toilet pan.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the accessible toilet door.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Platform 1.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are also standard toilets available within the airport terminal building.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.

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• Comments View
  • There is a wheelchair available to borrow. Please enquire at the Special Assistance reception desk.