Access Guide
Location
- The venue is situated outside the centre of the town or city.
- The venue is situated on a road which has a steep gradient.
- The nearest mainline station is Three Bridges.
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is not a one-way system throughout.
- The one-way system is not clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at desks/counters.
- Toilets are available.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Hours
Parking
- The venue does have its own car park.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 400cm (10ft 6in x 13ft 1in).
- The nearest designated bay is 10m (10yd 2ft) from the main accessible entrance.
- The car park surface is tarmac.
- The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the store.
- There is level access into the venue.
- The main door(s) open(s) by sliding.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) by sliding.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does play background music.
- Lighting levels are bright.
Counter (Pharmacy)
- The counter is 30m (32yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- The prescription box is not at a suitable height for a wheelchair user.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 100cm (3ft 3in).
- There is not a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- Lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are G - 1.
- The lighting level is low.
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Comments
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- The escalator is situated adjacent to the lift.
Lift
- There is a lift for public use.
- The lift is located at the rear of the store.
- The lift is a standard lift.
- The floors which are accessible by this lift are G - 1.
- The lift is 90m (98yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 130cm x 170cm (4ft 3in x 5ft 7in).
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Restaurant Bar Internal (Costa)
- The following information is for the cafe.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- There is not ample room for a wheelchair user to manoeuvre.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The distance between the floor and the lowest table is 63cm (2ft 1in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold drinks and snacks.
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Comments
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- The cafe is located on the first floor.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is approximately 24m (26yd 9in) from the accessible entrance.
- This accessible toilet is located next to the cigarette kiosk.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a locking handle.
- The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are available.
- There is a separate baby change facility available next to the toilets.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located next to the cigarette kiosk.
- The female toilets are 24m (26yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located next to the cigarette kiosk.
- The male toilets are 24m (26yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
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Comments
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- There is a separate baby change facility available next to the toilets.
Additional Info
- Staff do receive disability awareness / equality training.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.