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Three Bridges Station

Haslett Avenue East, Three Bridges, Crawley, West Sussex, RH10 1LY

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours

COVID-19 Information

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the right of the station as you face the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 9 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 374cm x 610cm (12ft 3in x 20ft).
    • The nearest Blue Badge bay is 27m (29yd 1ft) from the car park side entrance.
    • The furthest Blue Badge bay is 44m (48yd 4in) from the car park side entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Comments View
    • Please call the number provided in the car park to register your vehicle.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located either side of the main entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Car Park Side Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 107cm (3ft 6in).

Level Change (Car Park Side Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is moderate.

Outside Access (Side Entrance - Ticket Barrier)

  • This information is for the entrance located at the side of the building, near ticket barriers.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 105cm (3ft 5in) wide.
  • Comments View
    • The door is operated by push button, but may be held open at busy times.

Level Change (Side Entrance - Ticket Barriers)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Inside Access (Ticket Barriers)

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Ticket Barriers)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the ticket barriers.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception (Ticket Office)

  • The desk/counter is 4m (4yd 1ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access (Pedestrian Underpass)

  • There is level access to the service(s).
  • The lighting levels are bright.
  • Comments View
    • The pedestrian underpass leads to all platforms. There is a long moderate ramp leading to platforms 1 & 2 and steps leading to platforms 3,4 & 5. The lifts overcome the ramp and steps.

Train Station

  • There are generally 8 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 30m (32yd 2ft) from the lift.
  • This office is located Platform 2 (Open 24 hours).
  • The train companies operating from within this station are Southern Thameslink & Gatwick Express.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the station main entrance.
  • The taxi rank is 26m (28yd 1ft) from the main entrance.
  • Shops and services within the station include Thirstop Food & Wine, Doddle and Coffee Zone.
  • Not all key concourse shops and services have level access.
  • Concourse shops or services accessed by ramp / steps or lift are Thirstop Food & Wine, Doddle and Coffee Zone.
  • There are 5 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1,2,3,4 & 5.
  • The platform(s) accessed by ramp / slope is / are 1 & 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4 & 5.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3 & 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1-2, 3-4.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, speak to a member of staff.
  • Comments View
    • The station is manned 24 hours. There is a portable ramp available for access onto the trains.

Train Station Platform

  • This information is for platform(s) 1-5.
  • The platform(s) which has/have level access is / are 1-5.
  • The platform(s) accessed by lift is / are 1-5.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.

Lift (Lift 1 - Platforms 1 & 2)

  • There is a lift for public use.
  • The lift is located in the pedestrian underpass.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 35m (38yd 10in) from the entrance.
  • The lift is approximately 35m (38yd 10in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 170cm x 155cm (5ft 7in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Lift 2 - Platforms 3 & 4)

  • There is a lift for public use.
  • The lift is located in the main walkway.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 45m (49yd 8in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 106cm x 160cm (3ft 6in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Lift 3 - Platform 5)

  • There is a lift for public use.
  • The lift is located in the main walkway.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 55m (60yd 5in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 155cm x 170cm (5ft 1in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Steps to Platforms 3-4 and 5)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the pedestrian underpass.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • Comments View
    • The picture left shows the stair to Platforms 3-4. The picture right shows the stairs to Platform 5.
    • The lifts overcome the steps.

Waiting Room / Area (Platforms 1-2 and 3-4)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • Level access is by lift.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are audible and visual.
  • Lighting levels are bright.
  • The waiting room / area does not have background music playing.
  • Comments View
    • The automatic doors are operated by push pad.
    • There is a hearing loop system in both waiting rooms.
    • The touch screen information points are also accessible to wheelchair users.
    • On Platform 5 there is an open-sided waiting shelter.

Accessible Toilet (Platform 1-2)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • This accessible toilet is located on Platform 2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from station staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is also a similar accessible toilet on Platform 3-4 (picture right).
    • This is laid out to the opposite hand, with the transfer space on the left.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Wheelchairs are available to borrow.
    • There are portable ramps available.
    • Some trains have accessible toilets. These carriages are identified by red markers by the doors.