You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the right of the station as you face the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 9 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 374cm x 610cm (12ft 3in x 20ft).
  • The nearest Blue Badge bay is 27m (29yd 1ft) from the car park side entrance.
  • The furthest Blue Badge bay is 44m (48yd 4in) from the car park side entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 190cm (6ft 3in).
• Comments View
  • Please call the number provided in the car park to register your vehicle.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located either side of the main entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Car Park Side Entrance). Skip to the next section.

Outside Access (Car Park Side Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.

Collapse all Expand all

• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are double.
  • The width of the door opening is 107cm (3ft 6in).

You are on Level Change (Car Park Side Entrance). Skip to the next section.

Level Change (Car Park Side Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Side Entrance - Ticket Barrier). Skip to the next section.

Outside Access (Side Entrance - Ticket Barrier)

• This information is for the entrance located at the side of the building, near ticket barriers.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 105cm (3ft 5in) wide.

Collapse all Expand all

• Comments View
  • The door is operated by push button, but may be held open at busy times.

You are on Level Change (Side Entrance - Ticket Barriers). Skip to the next section.

Level Change (Side Entrance - Ticket Barriers)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.

You are on Inside Access (Ticket Barriers). Skip to the next section.

Inside Access (Ticket Barriers)

• There is not level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Level Change (Ticket Barriers). Skip to the next section.

Level Change (Ticket Barriers)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the ticket barriers.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access (Pedestrian Underpass). Skip to the next section.

Inside Access (Pedestrian Underpass)

• There is level access to the service(s).
• The lighting levels are bright.

Collapse all Expand all

• Comments View
  • The pedestrian underpass leads to all platforms. There is a long moderate ramp leading to platforms 1 & 2 and steps leading to platforms 3,4 & 5. The lifts overcome the ramp and steps.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 8 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 30m (32yd 2ft) from the lift.
• This office is located Platform 2 (Open 24 hours).
• The train companies operating from within this station are Southern Thameslink & Gatwick Express.
• There is a taxi rank at the station.
• The taxi rank is located to the right of the station main entrance.
• The taxi rank is 26m (28yd 1ft) from the main entrance.
• Shops and services within the station include Thirstop Food & Wine, Doddle and Coffee Zone.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are Thirstop Food & Wine, Doddle and Coffee Zone.
• There are 5 platform(s) in the station.
• The platform(s) accessed by lift is / are 1,2,3,4 & 5.
• The platform(s) accessed by ramp / slope is / are 1 & 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4 & 5.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1,2,3 & 4.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1-2, 3-4.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, speak to a member of staff.
• Comments View
  • The station is manned 24 hours. There is a portable ramp available for access onto the trains.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-5.
• The platform(s) which has/have level access is / are 1-5.
• The platform(s) accessed by lift is / are 1-5.
• The platform(s) accessed by ramp / slope is / are 1-2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.

You are on Lift (Lift 1 - Platforms 1 & 2). Skip to the next section.

Lift (Lift 1 - Platforms 1 & 2)

• There is a lift for public use.
• The lift is located in the pedestrian underpass.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 35m (38yd 10in) from the entrance.
• The lift is approximately 35m (38yd 10in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 170cm x 155cm (5ft 7in x 5ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Lift 2 - Platforms 3 & 4). Skip to the next section.

Lift (Lift 2 - Platforms 3 & 4)

• There is a lift for public use.
• The lift is located in the main walkway.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 45m (49yd 8in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 106cm x 160cm (3ft 6in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Lift 3 - Platform 5). Skip to the next section.

Lift (Lift 3 - Platform 5)

• There is a lift for public use.
• The lift is located in the main walkway.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 55m (60yd 5in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 155cm x 170cm (5ft 1in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Steps to Platforms 3-4 and 5). Skip to the next section.

Level Change (Steps to Platforms 3-4 and 5)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the pedestrian underpass.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.

Collapse all Expand all

• Comments View
  • The picture left shows the stair to Platforms 3-4. The picture right shows the stairs to Platform 5.
  • The lifts overcome the steps.

You are on Waiting Room / Area (Platforms 1-2 and 3-4). Skip to the next section.

Waiting Room / Area (Platforms 1-2 and 3-4)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) automatically.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• Announcements are audible and visual.
• Lighting levels are bright.
• The waiting room / area does not have background music playing.

Collapse all Expand all

• Comments View
  • The automatic doors are operated by push pad.
  • There is a hearing loop system in both waiting rooms.
  • The touch screen information points are also accessible to wheelchair users.
  • On Platform 5 there is an open-sided waiting shelter.

You are on Accessible Toilet (Platform 1-2). Skip to the next section.

Accessible Toilet (Platform 1-2)

• There are accessible toilet facilities within this venue.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
  • This accessible toilet is located on Platform 2.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from station staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is also a similar accessible toilet on Platform 3-4 (picture right).
  • This is laid out to the opposite hand, with the transfer space on the left.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • Inside the venue, there is not level access to the female toilet.
• Access to Standard Male Toilet(s) View
  • Inside the venue, there is not level access to the male toilet.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platforms 2 and 3-4.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets on Platform 2 and in both male and female standard toilets on Platform 3-4.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • Access to Platform 2 is via a moderate ramp.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

Collapse all Expand all

• Comments View
  • Wheelchairs are available to borrow.
  • There are portable ramps available.
  • Some trains have accessible toilets. These carriages are identified by red markers by the doors.