You are on Overview. Skip to the next section.

Overview

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• About View
  • Belambra Hotel Le Terra Nova is located in Plagne Centre, right at the foot of 225km of piste. You can ski out and right back to the hotel door at the end of the day. The hotel bar and restaurant have panoramic views of the slopes and there are fitness and spa facilities on-site. There are a mixture of room types and sizes.
  • There are 114 bedrooms.
  • There is step-free level access to all bedrooms.
  • There are no bedrooms with adaptations available.
  • Only assistance dogs are welcomed here.
  • Shared facilities include: a restaurant, a bar, a gym, a spa and a shop.
  • The shop on site is a Skiset equipment hire facility.
  • Interconnecting rooms are available on all floors.
  • Direct access to the ski slopes is possible from the hotel.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Aime.
  • The nearest bus station is Plagne Centre.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • The most accessible entrance is by the drop off point (Guests arriving by transfer).
  • There is step-free access via a slight slope at the main entrance.
  • There is 1 other entrance.
  • There is step-free access via slope at the other entrance.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Doors are held open along circulation routes.
  • Access throughout may include narrow walkways.
  • All floors and the car park can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: walking aids, a medication fridge and a bath mat.
  • Additional equipment which can be borrowed or hired includes: cot, high chairs, riser seats and bath rail / seat (this can assist guests showering or getting out of the bath).
  • The alternative formats documents can be provided in include: large print (on request) and different languages.
  • Crystal guests can access further information using the dedicated Crystal Ski Explorer App.
  • Find out more about the Crystal Ski Explorer App and download it via the Crystal website (link opens in a new window)
  • Crystal guests will get a ‘Ready for the Mountain’ pack – this contains any pre-booked ski essentials such as lift passes and info on equipment and lessons.
  • A Crystal Rep will visit the hotel at certain times. You’ll be able to see when and where you can find them on the Ski Explorer app.
  • Assistance outside of normal hours – 24/7 call centre contacts
    UK +442038303248
    IE +353 191 24268.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on floor -1, near the SkiSet Rental Shop.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located on floor 1 to the left from the lift, and on floor -1 near the SkiSet Rental Shop.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the side of the hotel on the ground level.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There is a bell at a height of 155cm.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double manual doors.
• The doors open towards you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 88cm.
• There is a small lip on the threshold of the opening .
• The doors have a low colour contrast.
• Guests who self-park, or who have a transfer to the pick up and drop off point, will access the hotel via a separate entrance.
• This access route will also require the use of a lift to get up to floor 0 and reception.
• External doors may be locked outside of standard hours 22:00-08:00.
• There is an out of hours contact number and a bell at this entrance.
• There is a night porter on duty if required.

You are on Lobby and Reception. Skip to the next section.

Lobby and Reception

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: Reception / Check In, a travel rep service, a luggage room and a seating area.
  • There is step-free level access throughout the lobby area.
  • There may be background noise.
  • There is wayfinding signage in the lobby area.
  • Lighting levels vary due to the use of large glazed walls.
• Reception / Check-In View
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • The reception has mirrors which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: chairs with armrests, armchairs, sofas and stools.
  • Furniture available in this area includes: coffee tables.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Main Lifts. Skip to the next section.

Main Lifts

• The lift surveyed is located in the lobby.
• The distance from the entrance is 10m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors -1, 0, 1, 2, 3, 4, 5 and 6 can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 110cm (width) x 145cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • Only the left hand lift (Lift 1) goes down to floor -1 for Skiset equipment hire shop, ski and boot room, Toilet with Adaptations and exit to slopes.

You are on Getting around the Hotel. Skip to the next section.

Getting around the Hotel

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • Doors are held open along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is patterned.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.
  • Ski and equipment rental is available at the hotel and is located on the floor -1, accessible via lift.
  • The Skiset equipment hire shop is only open at selected times, and can get busy with a steady flow of guests.
  • The main hotel areas are quieter during peak skiing hours, between 10:00 and 15:00.

You are on Standard Bedroom and Ensuite - Room 620. Skip to the next section.

Standard Bedroom and Ensuite - Room 620

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• Bedroom Access View
  • The bedroom surveyed is located on floor 6.
  • The distance from the lift is 25m.
  • The most accessible route to the bedroom has step-free level access.
  • Doors are held open along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • Entry to the room is by a key lock.
  • The height of the key lock is 100cm.
  • The door opens inwards and has a medium colour contrast.
  • The door requires effort to open.
  • The width of the opening is 77cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 52cm from the floor.
  • The space under the bed is 15cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed.
  • The flooring is patterned.
  • Seating available in the bedroom includes: a chairs without armrests.
  • Furniture available in the bedroom includes: a desk and a coffee table.
  • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
  • Lighting levels were even at the time of the survey.
  • There are rooms of differing sizes and with different layouts at the hotel.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • Internally the door has a medium colour contrast.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 175cm (width) x 110cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 118cm (from the side of the toilet pan to the wall).
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high colour contrast.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • The wash basin has twist/turn mixer taps.
  • Additional features include: a mirror, a coat hook and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a bath with an overhead shower.
  • The bath has a lever mixer control.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • The hotel can provide an over-bath rail and seat - these assist guests showering or getting out of the bath.
  • There is an interconnecting room door with an opening width of 70cm.

You are on Food and Drink. Skip to the next section.

Food and Drink

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• Restaurant Bar Café 1 View
  • The restaurant is located on the ground floor, off the lobby.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors open towards you.
  • The doors have a high colour contrast.
  • The doors require effort to open.
  • There is a small lip on the threshold of the opening.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 81cm.
  • There is access to the slopes from the restaurant.
  • There are double manual doors at this exit.
  • One door is locked but can be opened on request.
  • The single door opens away with an opening width of 86cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the raised and lower seating areas.
  • Counters include: a service counter and self-service counters.
  • Some of the counters are at a suitable height for standing users.
  • Some of the counters are at a suitable height for seated users.
  • Menu types include: wall-mounted, menu boards and countertop.
  • The following are available: drinking straws and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, long tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
• Restaurant Bar Café 2 View
  • The bar is located on the first floor of the hotel.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors are permanently held open.
  • The doors have a high colour contrast.
  • The width of the opening is 180cm.
  • There gap between the pillars after the entrance is 145cm.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • The surface height is 115cm.
  • Menu types include: wall-mounted, menu boards, countertop, online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is access via a double door to the exterior terrace.
  • There are pub games to the left side of the bar area.
  • There is a stage to the right of the entrance used for entertainment.
  • There is a TV in the bar.

You are on Staircase Lobby, Floor 1 and Floor -1. Skip to the next section.

Staircase Lobby, Floor 1 and Floor -1

• The stairs are located off the main lobby.
• The lobby, floor 1 and floor -1 can be accessed by these stairs.
• There is a handrail that switches sides.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Staircase Floor 1-6. Skip to the next section.

Staircase Floor 1-6

• The stairs are located at both sides of the hotel, accessible from floor 1.
• Floors 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
• There are double manual doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to there being different types of lights in the space.
• There are similar staircases at both sides of the hotel.
• One of the staircases opens into the bar area, and the other near the gym.

You are on Gym (Salle Fitness). Skip to the next section.

Gym (Salle Fitness)

• The gym is located on floor 1, to the left as you exit the lift.
• There is step-free level access into the gym.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• There is a locked extension leaf.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The door has a medium colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• The gym is not staffed.
• The flooring is shiny.
• The walls and floor have a high colour contrast.
• There is clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• Seating available includes: sofas.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Bela Spa Entrance. Skip to the next section.

Bela Spa Entrance

• This entrance is located on floor 1, to the left as you exit the lift.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• There is a locked extension leaf.
• The locked extension leaf can be opened on request.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The door has a medium colour contrast.
• There is a small reception desk to the left side after entering.
• This desk has a height of 114cm.

You are on Bela Spa Sauna and Treatment Rooms. Skip to the next section.

Bela Spa Sauna and Treatment Rooms

• Facilities available include; a sauna, treatment rooms and a changing area.

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• Sauna View
  • The sauna surveyed is located to the right side of the spa.
  • The most accessible route to the sauna has step-free level access, a lift and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the sauna.
  • There is a single manual door with a medium visual contrast.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 92cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is no emergency alarm.
  • Use of the sauna is free for up to 4 guests.
  • Sauna time slots must be pre-booked at reception.
• Other Facilities View
  • The Bela Spa Treatment Rooms are for pre-booked massages and treatments only.
  • Treatments have an additional cost and can be booked through the main reception.
  • The most accessible route to the treatment room has step-free level access, a lift and manual doors.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you and is easy to open.
  • The width of the opening is 82cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a shower with a step in this room.

You are on Bela Spa Changing Area. Skip to the next section.

Bela Spa Changing Area

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• Changing Area View
  • The shared changing area was surveyed.
  • The changing area surveyed is located to the right side of the spa, outside the sauna.
  • The distance from the spa entrance is 4m.
  • The most accessible route to the changing area has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the changing area.
  • There is a single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • Facilities in this area include: toilets and showers.
• Shower Facilities View
  • This is one step to the shower facilities.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 7cm.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • There is a wash basin in the changing area.
  • The wash basin has a height of 83cm.
  • The wash basin has twist/turn mixer taps.

You are on Toilet with Adaptations (Right Hand Transfer - Floor -1). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Floor -1)

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• Location View
  • The toilet surveyed is located on floor -1, near the Skiset equipment hire shop .
  • The distance from the lift is 13m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 175cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 93cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown grab rail for the toilet.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin has twist/turn mixer taps.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 85cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 115cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 135cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Ski and Boot Room. Skip to the next section.

Ski and Boot Room

• The room is located on floor -1 of the hotel, near the Ski-in and Ski-out access.
• The distance from the lift is 17m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door is permanently held open.
• There is a locked extension leaf .
• The locked extension leaf can be opened on request.
• The width of the opening is 90cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: benches.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lockers in this room are each allocated to guest rooms on arrival.
• The key and keypad are at a maximum height of 130cm.