You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Travelling on the A1(M), take exit 65 onto A1(M) and A1 towards Newcastle and Gateshead.
    Continue on the A1 and take exit 66 onto the A167 towards Gateshead (South).
    At the roundabout take the third exit onto Durham Road towards Gateshead (South).
    Keep right onto the highway and keep right onto the A167(M).
    Take the exit onto the B1318 towards Gosforth.
    At the roundabout take the second exit onto Great North Road.
    In 0.8 miles turn left and then at the roundabout take the second exit onto Jubilee Road.
    In 300 yards you will arrive at the entrance to the hospital.
  • There are pay and display car parks located around the site which can be used by staff, visitors and patients.
• By Bus View
  • There is not a bus stop on site. The nearest bus stop is located on Jubilee Road which is 200+ meters away from the hospital.
    Buses 30, 7, 6 and 8 stop at this bus stop.
• By Train View
  • The nearest train station is Newcastle via Cross Country.
    To get to the hospital from the train station will require travelling by bus or taxi.
• By Tram View
  • The closest Metro station to the hospital is Regent Centre.
    The Metro Station is approximately a 15 minute walk from the hospital.
• Useful Links View
  • Tyne and Wear Metro.
  • To view the web page described above click here (opens in new tab).
  • Bus Timetable.
  • To view the web page described above click here (opens in new tab).
  • National Rail Timetable.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of building 19.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 600cm (11ft 2in x 19ft 8in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Building 19 Side entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the Building 19 side entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Getting To (Willow View). Skip to the next section.

Getting To (Willow View)

• Willow View is/are located to the left as you enter the Building 19 side entrance.
• To see the building map please click here (opens new tab).
• Access to Willow View is via the Building 19 side entrance.
• After entering the Building 19 side entrance continue along the corridor for approximately 10 metres.
  There is a slight incline leading up the corridor.
  Willow View is located on the left.
  The entrance door is slightly back down an easy slope to the left as you turn.
• There is ramped/sloped access to Willow View.
• Willow View is approximately 10m from the Building 19 side entrance.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Building 19 Side Entrance). Skip to the next section.

Outside Access (Building 19 Side Entrance)

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• Entrance Details View
  • This information is for the entrance located at the side of Building 19.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 100cm (3ft 3in).
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 93cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located leading up to and beyond the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

You are on Entrance (Willow View Entrance). Skip to the next section.

Entrance (Willow View Entrance)

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• Entrance Details View
  • This information is for the entrance located off the Building 19 side entrance corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 123cm (4ft).
  • There is an intercom.
  • The height of the intercom is 123cm (4ft).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is a door release button when exiting.
  • The height of the door release button is 110cm (3ft 7in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading down to and beyond the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

You are on Ward (Willow View). Skip to the next section.

Ward (Willow View)

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• Ward Information View
  • This is a/an Rehabilitation and Recovery Unit ward.
  • This is a shared ward.
  • There is/are 17 side room(s) available.
  • There is/are 17 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 137cm (4ft 6in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 76cm (2ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 118cm (3ft 10in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is not a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does not have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The colour contrast between the walls and the floor in the side room is fair.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is poor.
  • The lighting levels in the ensuite are moderate to good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are not accessible washroom facilities for patients on the ward.
  • There are not accessible toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • There are standard toilet facilities on the ward for visitors.
• Visiting Times View
  • Visiting times vary, please contact the ward in advance.
  • Protected meal times are between 12:00 -13:00 and 17:00 - 18:00.

You are on Family Room. Skip to the next section.

Family Room

• The family room is located to the right as you enter.
• There is step-free access to the family room.
• The family room is clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 82cm.
• The type of flooring in the family room is wood.
• There is not sufficient space for a wheelchair user to manoeuvre within the family room.
• There is sofa seating in the family room.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• No tables are permanently fixed.
• There is not a refreshment counter.
• There is not a sink.
• There is not a television.
• Vending machines are not available.
• There is not a water dispenser available.
• There is not a play area or toys/books for a child to play with.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.

You are on Washroom (Male). Skip to the next section.

Washroom (Male)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the ward.
  • The washroom surveyed is located to the left of the entrance corridor.
  • The washroom surveyed is approximately 22m from the ward entrance.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 165cm x 225cm (5ft 5in x 7ft 5in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 172cm from the floor.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 82cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is push. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 140cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 89cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 54cm (1ft 9in).
  • The bath is not height adjustable.
  • The bath tap type is twist/turn. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is fair.
  • Lighting levels are moderate to good.

You are on Washroom (Female). Skip to the next section.

Washroom (Female)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the ward.
  • The washroom surveyed is located through to the right of the ward.
  • The washroom surveyed is approximately 5m from the female ward entrance.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is female.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 82cm (2ft 8in).
  • The dimensions of the washroom are 137cm x 156cm (4ft 6in x 5ft 1in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 179cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 77cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is push. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 145cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 116cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are sanitary disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 91cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 54cm (1ft 9in).
  • The bath is not height adjustable.
  • The bath tap type is push. It is not a mixer tap.
  • There is a shower over/for the bath.
  • The shower head height is fixed.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the bath wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is fair.
  • Lighting levels are moderate to good.

You are on Day Room / Lounge Area (Male Lounge). Skip to the next section.

Day Room / Lounge Area (Male Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 35m from the ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is wood.
• There is a space for a wheelchair user to manoeuvre.
• There are sofas and also a mixture of single seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 62cm (2ft).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are varied.

You are on Day Room / Lounge Area (Dining Room). Skip to the next section.

Day Room / Lounge Area (Dining Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 31m from the ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 81cm (2ft 8in).
• The type of flooring is wood.
• There is a space for a wheelchair user to manoeuvre.
• The seats do not have armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 62cm (2ft).
• The distance between the floor and the highest table is 62cm (2ft).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • The service hatch counter is 91cm high.

You are on Day Room / Lounge Area (Games Room / The Hub - Communal Mixed Room). Skip to the next section.

Day Room / Lounge Area (Games Room / The Hub - Communal Mixed Room)

• The day room/lounge area is approximately 58m from the ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is wood.
• There is a space for a wheelchair user to manoeuvre.
• There are sofas and also a mixture of single seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 55cm (1ft 10in).
• The distance between the floor and the highest table is 62cm (2ft).
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Day Room / Lounge Area (TV Room / Lounge - Female). Skip to the next section.

Day Room / Lounge Area (TV Room / Lounge - Female)

• There is a day room/lounge area.
• The day room/lounge area is approximately 10m from the female ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is wood.
• There is not a space for a wheelchair user to manoeuvre.
• There are sofas and also a mixture of single seats with and without armrests.
• No chairs are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Day Room / Lounge Area (Conservatory - Female). Skip to the next section.

Day Room / Lounge Area (Conservatory - Female)

• There is a day room/lounge area.
• The day room/lounge area is approximately 12m from the female ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate and wood.
• There is a space for a wheelchair user to manoeuvre.
• There are armchairs and a mixture of seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 62cm (2ft).
• The distance between the floor and the highest table is 62cm (2ft).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Lift (Hartside Management Offices - Staff). Skip to the next section.

Lift (Hartside Management Offices - Staff)

• There is not a lift for public use.
• The lift is located to the left as you enter the Willow View entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Willow View entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 215cm x 103cm (7ft 1in x 3ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are from 117cm to 128cm high.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • This staff lift is located just inside the Willow View entrance, to the left before the ward entrance.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The nearest standard toilet(s) is/are located to the right as you enter.

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• Toilet Facilities View
  • The shared toilet is located to the right as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the ward entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is poor.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is poor.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is push.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.

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Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Building 19 - Site Ops, Comms (GF) / Trust HQ (FF) link (new tab) - click here.