Access Guide
Overview
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About
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- This is a theatre, community and educational venue.
- Facilities available in the venue include: theatre, bar, toilets, bookable spaces.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Parton.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- The ground, first and second floors can be accessed via a standard lift, a platform lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- Documents are available in the following formats: large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located in Messel's Bar and Sekers Room.
- All toilets with adaptations have a left hand transfer space.
- The male and female step-free toilet facilities are located in Sekers Room.
- The male and female toilet facilities are located in Messel's Bar.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations in Sekers Room.
Parking
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Car Park
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- The car park is located in front of and to the side of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 8 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 250cm (width) x 500cm (depth).
- The hatched/marked zones vary between bays.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 15m from the entrance.
- The most accessible route from the Blue Badge parking has a very easy slope and bollards.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located to the left side of the venue.
- The approach to the entrance has bollards.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 109cm.
- The door has a high visual contrast.
- There is step-free level access as you enter.
Ticketing (Box Office)
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Ticket Counter
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- The ticket counter surveyed is located ahead and to the right after entering.
- There is step-free level access to the counter.
- There is not a separate wheelchair accessible queue lane.
- The height of the counter is 111cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system could not be tested at the time of the survey.
Area (Box Office Foyer)
- The Box Office Foyer is located ahead after entering.
- There is step-free level access into this area.
- There is step-free level access throughout the area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a high visual contrast.
- Some of the walls have a reflective finish.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located to the left after entering.
- The distance from the entrance is 4m.
- The most accessible route to the lift has step-free level access.
- The ground, first and second floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 100cm (width) x 150cm (depth).
- The internal lift control buttons have tactile markings and a low visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located to the left of the ticket counter.
- The ground, first and second floors can be accessed by these stairs.
- There are 18 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the step is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Theatre
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Theatre Information
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- Advanced bookings are available.
- Concessions are available.
- Autism friendly/relaxed performances are available.
- Please check the venue website for details.
- There is a fixed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
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Auditorium
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- The most accessible route to the auditorium has a slight ramp or slope and doors permanently held open.
- There is a designated seating area.
- The following rows have step-free access via ramps or slopes: all standard seating in the stalls.
- All guests access the stalls through the doors on the left hand side that are permanently held open, both before and after performances.
- Seating available includes: flip-down seats with armrests.
- The standard flip-down seats in the theatre have a height of 47cm and width of 46cm and for some shows the front rows are removed.
Designated Seating (Stalls)
- The designated seating area surveyed is located in the Stalls.
- The distance from the entrance is 6m.
- The most accessible route to the designated seating has doors permanently held open and narrow walkways.
- There is step-free access via slope to the designated seating.
- The slope has a slight gradient.
- The designated seating area is not clearly marked or signed.
- There are 2 designated spaces for wheelchair users.
- The number of spaces for wheelchair users varies.
- The view from this seating area is clear from obstructions.
- Companions sit next to you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- The seating is fixed.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
Access To (Messel's Bar)
- Messel's Bar is located on the first floor, on a raised level if being accessed from inside the venue. There is an alternative entrance (on request) from the higher level car park for larger groups with access needs, negating the need to use the platform lift.
- The distance from the lift is 24m.
- The most accessible route has step-free level access.
- There is step-free level access via lift into the bar from inside the venue.
- The lift bypasses the steps.
- There are 3 steps with a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is not between 30cm and 45cm.
Lift (Messel's Bar)
- The lift surveyed is located on the approach to Messel's Bar.
- This lift is a platform lift.
- The distance from the standard lift is 14m.
- The most accessible route to the lift has step-free level access and a lift.
- The first floor and upper level of Messel's Bar are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 80cm (width) x 140cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Eating and Drinking (Messel's Bar)
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Location and Service
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- Messel's Bar is located on the first floor, on a raised level if being accessed from inside the venue. There is an alternative entrance (on request) from the higher level car park for larger groups with access needs, negating the need to use the platform lift.
- The most accessible route has step-free level access.
- This area has a bar where drinks can be ordered.
- Full table service is available on request only.
- Menus are handheld and wall-mounted.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located to the right side of the room.
- There is step-free level access to the counter.
- The height of the counter is 111cm.
- There is a lowered section at the counter.
- The height of the lowered section is 90cm.
- The counter has mirrors which may affect the ability of someone to lip read.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the function/event .
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Messel's Bar - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located next to the bar area.
- The distance from the lift is 20m.
- The most accessible route to the toilet has step-free level access and a platform lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 170cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 86cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 79cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Stairs (Circle)
- The stairs surveyed are located in Messel's Bar.
- The upper first floor and the circle can be accessed by these stairs.
- There are 16 steps between floors.
- The steps are clearly marked and have a handrail on the right going up.
- The steps have tactile markings at the top and bottom.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The height of the step is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were low at the time of the survey.
- Lighting levels are adjustable.
Seating Area (Circle)
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Location and Access
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- The Circle is located on the level above the Stalls and is not accessible via the standard or platform lift.
- The most accessible route has steps and doors permanently held open.
- There is stepped access into this area.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 94cm.
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Seating Area
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- The following areas have stepped access: all seating.
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests.
- The chairs are fixed.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Area (The Long Room)
- This is a relaxed and light space for informal meetings and discussions.
- There is step-free level access into this area.
- There is step-free level access throughout the area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: chairs without armrests, armchairs and sofas.
- Furniture available in this area includes: coffee tables.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Room (Sekers Room)
- The room is located on the first floor.
- The distance from the lift is 4m.
- The most accessible route to the room has step-free level access and a lift.
- There is step-free level access into the room.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Toilet with Adaptations (Sekers Room - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located in the Sekers Room.
- The distance from the lift is 6m.
- The most accessible route to the toilet has step-free level access and a lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 88cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 86cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 80cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a pedal bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 84cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Room (The Green Room)
- The room is located on the second floor.
- The distance from the lift is 5m.
- The most accessible route to the room has step-free level access, a lift and manual doors.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 82cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- There is access to an external space via a single manual door.
