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The Beacon Museum and Howling Wolf Café

West Strand, Whitehaven , Cumbria, CA28 7LY

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on Level 0 and Level 3.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The accessible toilet with a peninsular layout is located on Level 3.
    • Ambulant toilet facilities are located on Level 0.
    • The male step-free toilet facilities are located on Level 3.
    • The female step-free toilet facilities are located on Level 2.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on Level 2.

Parking

  • Car Park View
    • The car park is located to the side of the venue.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 340cm (width) x 480cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 22m from the entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located close to the Blue Badge parking bays.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located For step-free level access, visitors can be dropped off at the café entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • Public Car Parks View
    • There is a public car park located The nearest alternative public car park is approximately 100m away.
    • The name of the car park is Quay Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Level 0 - Howling Wolf Café)

  • This entrance is located on Level 0, below the Beacon Museum.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 72cm.
  • The width of the opening is 105cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 85cm.
  • There is step-free level access as you enter.

Eating and Drinking (Level 0 - Howling Wolf Café)

  • Location and Service View
    • This café can be accessed externally from the harbour side, or internally via stairs or lift from the museum.
    • The most accessible route has step-free level access and automatic doors.
    • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are wall-mounted, available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located on the right side of the café as you enter from the harbour.
    • There is step-free level access to the counter.
    • The height of the counter is 92cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and stools.
    • Furniture available in this area includes: tables.
    • Some seating and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is a second, barista service counter in the café with a height of 92cm.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on Level 0, to the rear of the café.
    • The distance from the café entrance is 15m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 126cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located opposite the ticket desk on Level 1, or through the rear of the café on Level 0.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Level 0, 1, 2, 3 and 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 135cm (width) x 150cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located centrally, throughout the museum.
  • There is a single manual door to access the stairwell.
  • Levels 0, 1, 2, 3 and 4 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Entrance (Level 1)

  • This entrance is located directly ahead from the parking area.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 176cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 176cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Ticketing (Level 1 including Gift Shop)

  • Ticket Office View
    • The ticket office surveyed is located on the left after the main entrance on Level 1.
    • There is step-free level access to the ticket office.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a separate wheelchair accessible queue lane.
    • The flooring is patterned.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 112cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 80cm.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.

Exhibition Space (Level 1 Harbour Gallery)

  • All exhibits are indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • Display information includes: subtitles, pictorial, televisions/screens and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The tour is self-guided.

Exhibition Space (Level 2)

  • All exhibits are indoors.
  • Access throughout may include doors permanently held open.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: lighting effects, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
  • There may be background noise.
  • Lighting levels vary due to the size of the space.
  • Display information includes: pictorial, interactive exhibits at a suitable height for a wheelchair user, tactile, subtitles, augmented reality, information boards, audio description, televisions/screens and touchscreens.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches and stools.
  • Furniture available in this area includes: tables.
  • The tour is self-guided.

Parent and Baby Room / Feeding Room (Level 2)

  • The room surveyed is located on Level 2.
  • The distance from next to the lift is 1m.
  • The most accessible route to the room has step-free level access and a lift.
  • There is step-free level access into the room.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 80cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 76cm.
  • There is a wash basin, a hand dryer, a paper towel dispenser, a mirror and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a waste bin and a nappy/incontinence items bin.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Exhibition Space (Level 3)

  • All exhibits are indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: tactile, pictorial, audio guides, information boards, televisions/screens, augmented reality, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and stools.
  • Furniture available in this area includes: tables.
  • The tour is self-guided.

Toilet with Adaptations (Level 3 - Peninsular Transfer)

  • Location and Access View
    • The toilet surveyed is located on Level 3.
    • The distance from the lift is 1m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is Braille, pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 98cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 240cm (width) x 330cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 170cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 80cm (from the side of the toilet pan).
    • There is a lever flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • The mirror has been angled for ease of use.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 145cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Exhibition Space (Level 4)

  • All exhibits are indoors.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the Light and Dark Gallery.
  • Access throughout may include manual doors and doors permanently held open.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: interactive video effects.
  • There is background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: tactile, pictorial, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests, benches and stools.
  • The tour is self-guided.

Stairs (Mezzanine)

  • The stairs surveyed are located on Level 4.
  • Level 4 and the Mezzanine level can be accessed by these stairs.
  • There are 14 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Exhibition Space (Mezzanine)

  • All exhibits are indoors.
  • The following areas have stepped access: all mezzanine displays.
  • The walls and floor have a high visual contrast.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: tactile, pictorial, audio description, televisions/screens, augmented reality, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The seating is fixed.
  • The tour is self-guided.