You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • The Rum Story is a visitor attraction and museum in Whitehaven, Cumbria, England. It presents the story of the rum trade in an original 1785 trading shop and warehouses.
  • Facilities available in the venue include: visitor attraction, café, gift and produce shop, hireable events spaces and tours.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking, on-street standard parking and a public car park nearby.
  • The name of the nearest car park is Quay Street.
  • View information on Quay Street North Car Park (opens new tab) .
  • The nearest train station is Whitehaven.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: some parts of the exhibition.
  • The following areas have stepped access: the bookable Education Suite and the Boardroom.
  • Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
  • The cellar, ground, first and second floors can be accessed via a standard lift, a platform lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the Education Suite.
  • Documents are available in the following formats: audio.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: First Aid, Inclusion and Youth Mental Health and Fire Training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located near to Jefferson's Office and in The Vault.
  • All toilets with adaptations have a left hand transfer space.
  • Ambulant toilet facilities are located in The Vault.
  • The male and female step-free toilet facilities are located in the Courtyard, past the entrance.
  • The male and female toilet facilities are located in The Vault.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptations next to Jefferson's Office.

You are on Access Point (Lowther Street). Skip to the next section.

Access Point (Lowther Street)

• This access point is located on Lowther Street, next to the Rum Story shop.
• The approach to the access point has uneven surfaces.
• The access point is clearly signed.
• Assistance is not available at the access point.
• There is step-free level access.
• There are double manual gates.
• The doors are permanently held open.
• The width of the opening is 210cm.
• The doors have a high visual contrast.
• There is a second set of double manual doors .
• The second set of doors open away from you.
• The doors require effort to open.
• The width of the opening is 192cm.
• The second set of doors have a low visual contrast.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Access To (Silly Goose Café). Skip to the next section.

Access To (Silly Goose Café)

• The distance from the main entrance is 12m.
• The most accessible route has slight ramps or slopes, uneven surfaces and manual doors.
• There is step-free level access to the café entrance.
• There are double manual doors which open towards you.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The door is easy to open.
• The width of the opening is 88cm.
• The doors have a high visual contrast.

You are on Eating and Drinking (Silly Goose Café). Skip to the next section.

Eating and Drinking (Silly Goose Café)

Collapse all Expand all

• Location and Service View
  • The café is located off the central courtyard.
  • The most accessible route has a very easy slope, uneven surfaces and manual doors.
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the right side after entering.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: benches and high stools.
  • Furniture available in this area includes: tables.
  • All tables and some seating is fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Courtyard). Skip to the next section.

Seating Area (Courtyard)

Collapse all Expand all

• Location and Access View
  • This seating area is outside the café and ticket office.
  • The most accessible route has a very easy slope, uneven surfaces and manual doors.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area, this may include the use of a lift.
  • The following areas have stepped access: the Mezzanine Gallery area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests, stools and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Room (Mr Jefferson's Office). Skip to the next section.

Room (Mr Jefferson's Office)

• The room is located to the right side after entering the venue.
• The distance from the entrance is 5m.
• The most accessible route to the room has slight ramps or slopes, uneven surfaces and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free access via ramp into the room.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is a single manual door with a high visual contrast.
• The door is permanently held open.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels were low at the time of the survey.
• It is free to view this exhibit.

You are on Toilet with Adaptations (Jefferson's Office - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Jefferson's Office - Left Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located to the right of Jefferson's Office.
  • The distance from the entrance is 5m.
  • The most accessible route to the toilet has slight ramps or slopes and uneven surfaces.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 135cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 120cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 96cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • A key is required to access this toilet.

You are on Ticketing (including Gift Shop). Skip to the next section.

Ticketing (including Gift Shop)

Collapse all Expand all

• Ticket Office View
  • The ticket office surveyed is located ahead and slightly to the left after entering.
  • There is step-free access via slope to the ticket office.
  • The slope has a slight gradient.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 152cm.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a separate wheelchair accessible queue lane.
  • Lighting levels were even at the time of the survey.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.

You are on Entrance (Exhibition). Skip to the next section.

Entrance (Exhibition)

• This entrance is located to the right side of the ticket office (most accessible).
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The locked door can be opened on request.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 105cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.
• There is a standard, manual entrance door to the exhibition is inside the ticket office. This door has a 6cm step and an opening width of 68cm.

You are on Exhibition Space (Ground Floor). Skip to the next section.

Exhibition Space (Ground Floor)

• This area is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: part of the sugar workshop exhibit.
• Access throughout may include uneven surfaces and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, sudden loud noises, lighting effects and audio triggered by a sensor.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: audio guides, information boards and interactive exhibits at a suitable height for a wheelchair user.
• There is not a hearing assistance system.
• There are shows/talks with no designated seating for wheelchair users.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the majority of the tour.
• The following areas of the tour have step-free access via ramps or slopes: part of the sugar workshop exhibit.
• Access throughout the tour may include uneven surfaces and narrow walkways.
• Wayfinding signage is provided throughout the tour.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located near the entrance to the exhibition area.
• The distance from the entrance is 15m.
• The most accessible route to the lift has a very easy slope, uneven surfaces and manual doors.
• The ground, first and second floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 160cm (depth).
• The internal lift control buttons have a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located next to the lift.
• There is a single manual door to access the stairwell.
• The ground, first and second floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Exhibition Space (First Floor). Skip to the next section.

Exhibition Space (First Floor)

• This area is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include uneven surfaces and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, sudden loud noises, lighting effects and audio triggered by a sensor.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: audio guides, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests and benches.
• There are shows/talks with no designated seating for wheelchair users.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Access throughout the tour may include uneven surfaces and narrow walkways.
• Wayfinding signage is provided throughout the tour.

You are on Exhibition Space (Second Floor). Skip to the next section.

Exhibition Space (Second Floor)

• This area is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include uneven surfaces and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, sudden loud noises, lighting effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, audio guides, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests and benches.
• There are shows/talks with no designated seating for wheelchair users.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Access throughout the tour may include uneven surfaces and narrow walkways.
• Wayfinding signage is provided throughout the tour.

You are on Access To (The Vault). Skip to the next section.

Access To (The Vault)

• This is a bespoke event space that seats up to 60 people, within the Rum Story exhibition.
• The distance from the entrance is 26m.
• The most accessible route has a platform lift, a very easy slope, uneven surfaces and manual doors.
• There is written text signage on or near the entrance.
• There is step-free level access via lift into this area.
• The lift bypasses the steps.
• There are 5 steps with a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors which open towards you.
• The doors are easy to open.
• The width of the opening is 155cm.
• The doors have a medium visual contrast.

You are on Room (The Vault). Skip to the next section.

Room (The Vault)

• The room is located to the rear of the exhibition space, on the cellar level.
• The distance from the entrance is 30m.
• The most accessible route to the room has a platform lift, slight ramps or slopes, uneven surfaces and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a low visual contrast.
• The doors open towards you.
• The doors are easy to open.
• The width of the opening is 155cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: chairs without armrests and benches.
• Furniture available in the room includes: tables and long tables.
• Some seating is fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• The layout of this room may change depending on the event.

You are on Toilet with Adaptations (The Vault - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Vault - Left Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located to the rear of The Vault.
  • The distance from the entrance to Vault Entrance is 15m.
  • The most accessible route to the toilet has step-free level access, manual doors and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 130cm (width) x 150cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 120cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There is one coat hook.
  • The coat hook is 126cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Room (The Boardroom). Skip to the next section.

Room (The Boardroom)

• The room is located on the first floor, above Mr Jefferson's Office.
• The distance from the entrance is 8m.
• The most accessible route to the room has a very easy slope, uneven surfaces, steps and manual doors.
• There is written text signage on or near the door.
• There is stepped access into the room.
• There are 14 steps with a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 22cm.
• The depth of the steps is not between 30cm and 45cm.
• There is a single manual door with a medium visual contrast.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 77cm.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: into the Education Suite.
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• There is an alternative, stepped entrance route that includes using the lift and access via the Education Suite. The layout of this room may change depending on the event.

You are on Room (The Education Suite). Skip to the next section.

Room (The Education Suite)

• The room is located above Mr Jefferson's Office, next to The Boardroom.
• The distance from the entrance is 13m.
• The most accessible route to the room has a very easy slope, uneven surfaces, steps and manual doors.
• There is written text signage on or near the door.
• There is stepped access into the room.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 75cm.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: there is a step into The Boardroom.
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• The layout of this room may change depending on the event.

You are on Entrance (Rum Story Shop). Skip to the next section.

Entrance (Rum Story Shop)

• This entrance is located on Lowther Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There is 1 step with no handrails.
• The step is unmarked.
• The height of the highest step is 6cm.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 110cm.
• The door has a high visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 82cm.
• The second door has a high visual contrast.
• There is step-free level access as you enter.

You are on Shop (Rum Story Shop). Skip to the next section.

Shop (Rum Story Shop)

Collapse all Expand all

• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of product aisle widths are between 120cm - 150cm.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
• Payment View
  • The checkout area is located to the rear of the shop.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The height of the payment counter is 82cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.