Skip to main content

Student Gateway

De Montfort University, The Gateway, Leicester, LE2 7DR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • Student Services Centre covers part of the ground and first floors of Gateway House.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 18:30.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 18:30.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The reception is open 09:00 - 17:00 everyday during vacations.

Location

  • The venue is situated within the centre of the campus.
  • This venue is situated in Leicester.
  • The nearest mainline station is Leicester.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the front left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 540cm (11ft 10in x 17ft 9in).
    • Designated parking bays are clearly marked.
    • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
    • The furthest Blue Badge bay is 35m (38yd 10in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are a further 12 designated parking bays, including 3 pre-booked visitor spaces, in the additional Gateway House car park at the front right of the building, opposite the Estates Services Building.
    • There are visitor spaces further away in the additional parking opposite the Estates Services Building.
    • Parking is free for DMU Disabled/Temporary Disabled Parking Permit holders and pre-booked visitors.
    • Parking spaces for Blue Badge holders cannot be booked in advance unless an external visitor.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 132cm (4ft 4in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 132cm (4ft 4in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you face the entrance.
  • The ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up the ramp.
  • Comments View
    • The ramp surveyed is to the left as you face the entrance leading from the front car park.
    • There is a steep ramp in front of the entrance, with handrail on the left, leading from The Gateway (shown in photographs 3 and 4).

Entrance (Student Gateway Ground Floor)

  • Entrance View
    • This information is for the entrance located to the right of the main foyer.
    • There is step free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is / are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 165cm (5ft 5in).

Reception (Main)

  • The desk/counter is 5m (5yd 1ft) from the Student Services entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 09:00 - 17:00.
    • Tuesday 09:00 - 17:00.
    • Wednesday 09:00 - 17:00.
    • Thursday 09:00 - 17:00.
    • Friday 09:00 - 17:00.
    • Saturday Closed.
    • Sunday Closed.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.

Counter (Student Finance and Welfare Counter and Visa Queries)

  • The desk is 12m (13yd 4in) from the Student Gateway entrance.
  • Student Finance and Welfare Counter and Visa Queries is located to the left as you enter.
  • The counter is clearly visible from the entrance.
  • There is step free access to this counter.
  • The lighting levels in this area are good.
  • The reception counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low counter.
  • The desk is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 10:00 - 16:00.
    • Tuesday 10:00 - 16:00.
    • Wednesday 10:00 - 16:00.
    • Thursday 10:00 - 16:00.
    • Friday 10:00 - 16:00.
    • Saturday Closed.
    • Sunday Closed.

Counter (Cashier's Office)

  • The desk is 18m (19yd 2ft) from the main entrance.
  • Cashier's Office is located to your left on entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to this counter.
  • The lighting levels in this area are good.
  • The reception counter is high (110cm+).
  • There is a low section of the counter (76cm or below) available.
  • There is not a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 09:00 - 16:00.
    • Tuesday 09:00 - 16:00.
    • Wednesday 09:00 - 16:00.
    • Thursday 09:00 - 16:00.
    • Friday 09:00 - 16:00.
    • Saturday Closed.
    • Sunday Closed.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
    • The stairs are located to the rear right of the entrance foyer.
    • The stairs are approximately 15m from the main entrance.
    • There are 15+ steps between floors.
    • There are manual, heavy, double doors to access the stairwell from the first floor upwards.
    • The lighting levels are low.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are automatic doors on the ground floor (shown in photographs 3 and 4).
    • The doors are double but only one door opens automatically.

Lift (Large)

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
  • Wall mounted information boards are provided at lift landings.
  • The weight limit for the lift is 1600kg.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 184cm x 180cm (6ft x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does not have a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • Comments View
    • There is another similar lift located next to the one surveyed.

Entrance (Counselling, Mental Health and Wellbeing)

  • Entrance View
    • This information is for the entrance located on the first floor, to the rear right of the large lift.
    • There is step free access at this entrance, via lift.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is / are push pad activated.
    • The door(s) is / are double (with one leaf locked).
    • The width of the door opening is 89cm (2ft 11in).

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is on the ground floor of Gateway House.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.