You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include on the Ground Floor : Careers, Housing, Disability Advice, Money and on the First Floor : Counselling and Personal Support.
• Related link Main Car Park.
• Https://www.accessable.co.uk/de-montfort-university/access-guides/main-car-park
• Related link Gateway House.
• Https://www.accessable.co.uk/de-montfort-university/access-guides/gateway-house

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• Comments View
  • Student Services Centre covers part of the ground and first floors of Gateway House.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 18:30.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 18:30.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • The reception is open 09:00 - 17:00 everyday during vacations.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the campus.
• This venue is situated in Leicester.
• The nearest mainline station is Leicester.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 8 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 360cm x 540cm (11ft 10in x 17ft 9in).

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• Venue Car Park View
  • Designated parking bays are clearly marked.
  • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.
• Comments View
  • There are a further 12 designated parking bays, including 3 pre-booked visitor spaces, in the additional Gateway House car park at the front right of the building, opposite the Estates Services Building.
  • There are visitor spaces further away in the additional parking opposite the Estates Services Building.
  • Parking is free for DMU Disabled/Temporary Disabled Parking Permit holders and pre-booked visitors.
  • Parking spaces for Blue Badge holders cannot be booked in advance unless an external visitor.

You are on Entrance (Student Gateway Ground Floor). Skip to the next section.

Entrance (Student Gateway Ground Floor)

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• Entrance View
  • This information is for the entrance located to the right of the main foyer.
  • There is step free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is / are push pad activated.
  • The door(s) is / are double.
  • The width of the door opening is 152cm (4ft 12in).

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The desk/counter is 5m (5yd 1ft) from the Student Services entrance.
• There is level access to the desk/counter from the entrance.
• The lighting levels are good.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

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• Comments View
  • There are reflective screens around the reception desk.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are good.
• Motorised scooters are welcomed in public parts of the venue.

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• Comments View
  • There are automatic doors throughout the centre.

You are on Counter (Student Finance and Welfare Counter and Visa Queries). Skip to the next section.

Counter (Student Finance and Welfare Counter and Visa Queries)

• The desk is 12m (13yd 4in) from the Student Gateway entrance.
• Student Finance and Welfare Counter and Visa Queries is located to the left as you enter.
• The counter is clearly visible from the entrance.
• There is step free access to this counter.
• The lighting levels in this area are good.
• The reception counter is low (76cm or lower).
• The desk is not staffed.
• There is a bell to attract attention.
• The bell is at a suitable height for a wheelchair user.
• There is not a hearing assistance system.

You are on Counter (Cashier's Office). Skip to the next section.

Counter (Cashier's Office)

• The desk is 18m (19yd 2ft) from the main entrance.
• Cashier's Office is located to your left on entrance.
• The counter is clearly visible from the entrance.
• There is step free access to this counter.
• The lighting levels in this area are good.
• The reception counter is high (110cm+).
• There is a low section of the counter (76cm or below) available.
• There is not a clear knee recess beneath the low counter.
• The desk is staffed.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • The stairs are located to the rear right of the entrance foyer.
  • The stairs are approximately 15m from the main entrance.
  • There are 15+ steps between floors.
  • There are manual, heavy, double doors to access the stairwell from the first floor upwards.
  • The lighting levels are low.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • There are automatic doors on the ground floor (shown in photographs 3 and 4).
  • The doors are double but only one door opens automatically.

You are on Lift (Large). Skip to the next section.

Lift (Large)

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
• Wall mounted information boards are provided at lift landings.
• The weight limit for the lift is 1600kg.
• The lift is approximately 7m (7yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 184cm x 180cm (6ft x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does not have a hearing enhancement system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is medium.

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• Comments View
  • There is another similar lift located next to the one surveyed.

You are on Entrance (Counselling, Mental Health and Wellbeing). Skip to the next section.

Entrance (Counselling, Mental Health and Wellbeing)

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• Entrance View
  • This information is for the entrance located on the first floor, to the rear right of the large lift.
  • There is step free access at this entrance, via lift.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is / are push pad activated.
  • The door(s) is / are double (with one leaf locked).
  • The width of the door opening is 89cm (2ft 11in).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

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• Comments View
  • The nearest accessible toilet is on the ground floor of Gateway House.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilets are on the ground floor of Gateway House.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Staff are Text Relay aware.