You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include various trampolines, a café, party rooms, toddlers soft play area and Ninja Tag.
• Frenchgate Shopping Centre link (new tab) - click here.
• Frenchgate Shopping Centre Roof Top and Multi-Storey Car Park link (new tab) - click here.

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• Comments View
  • Anyone attending this venue has to sign a waver and have an induction every time they attend the venue.
  • This can be done online or at the venue.
  • People with certain disabilities will be required to obtain evidence that they have approval from their GP or Paediatrician.
  • The venue holds ASD and Disability sessions (Autistic Spectrum Disorder). .
  • During these sessions one carer is admitted free of charge with a disabled guest.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 18:00.
• Tuesday 10:00 - 18:00.
• Wednesday 10:00 - 18:00.
• Thursday 10:00 - 18:00.
• Friday 10:00 - 18:00.
• Saturday 09:00 - 19:00.
• Sunday 09:00 - 18:00.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Doncaster.

You are on Parking. Skip to the next section.

Parking

• For information on the Frenchgate Shopping Centre - Rooftop and Multi-Storey Car Park please click here (opens new tab).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on the ground floor of the Frenchgate Shopping Centre.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are low.
• There is not a hearing assistance system.
• The hearing assistance system is not signed.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • Photographs 4 and 5 show the room on the ground floor where inductions take place.

You are on Level Change (Café and Trampoline Activities). Skip to the next section.

Level Change (Café and Trampoline Activities)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of reception.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • These steps access the café on the lower ground floor.
  • There are a further 8 steps (shown in photograph 3) to access the trampoline activities.
  • Theses steps are medium, clearly marked with handrails on both sides.

You are on Level Change (Trampoline Activities). Skip to the next section.

Level Change (Trampoline Activities)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located opposite the lift on the lower ground floor.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 100cm (3ft 3in).

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• Comments View
  • This ramp is used to access the trampoline activities.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the ground floor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 18m (19yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.

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• Comments View
  • The lift was out of order on the day of the surveyors visit (07/02/22).
  • There were no plans to fix the lift.

You are on Eating and Drinking (Cafe). Skip to the next section.

Eating and Drinking (Cafe)

• The following information is for the café.
• The café is located on the lower ground floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 32m (34yd 2ft) from the lift.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Level Change (Cafe). Skip to the next section.

Level Change (Cafe)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the cafe.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Activities. Skip to the next section.

Activities

• There are various trampolines throughout the activity floor.
• There is also a Ninja Tag and toddler soft play area on the lower ground floor, in the café area.
• There are two sets of 6 clearly marked, medium height steps with handrails to the right leading from the activities floor to the climbing wall (shown in photograph 10).

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the main entrance.
  • This accessible toilet is located to the left of the café serving counter.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 167cm x 270cm (5ft 6in x 8ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 104cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 83cm (2ft 9in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the café serving counter.
  • The female and male toilets are approximately 60m (65yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to the toilets.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.