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Loch Lomond Shores

Ben Lomond Way, Balloch, Alexandria, West Dunbartonshire, G83 8QL

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located in the male and female standard toilets, off the main foyer near the car park.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located off the main foyer near the car park.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the female toilets.

Parking

  • Car Park View
    • The car park is located off Ben Lomond Way.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 255cm (width) x 580cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 30m from main foyer toilets entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 500cm (depth).
    • The nozzle holster is at a suitable height for a wheelchair user.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located off the road at the side of the car park.
    • There is a dropped kerb without tactile paving from the drop-off point.

Outdoor Spaces

  • The following is available in this area: shopping and market areas, promenade and boardwalk, seating and viewpoints.
  • Outdoor areas consist of block paving, decking and paving slabs.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: the left of the walled viewpoint.
  • The following areas have stepped access: the left of the walled viewpoint.
  • There are seats situated along the paths for people to rest.
  • There are further paths which provide access to walks and viewpoints surrounding the area.

Outdoor Spaces (Dragons Den Play Park)

  • The following is available in this area: a playground with play equipment.
  • Outdoor areas consist of concrete or tarmac and wood bark.
  • There are footpaths in some areas.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • Playground View
    • There is a fenced play area with an access point over 100cm wide.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, rotating, climbing and crawling.

Entrance (Mall)

  • This entrance is located on the loch side of the building, opposite the SEA LiFE centre.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 174cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 177cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.

Entrance (Main Foyer - Toilets)

  • This entrance is located at the front of the building, near the car park.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 164cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 70cm.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise.
  • Seating available in the walkways includes: benches.
  • Lighting levels were even at the time of the survey.
  • There is access between the mall and main foyer (toilets) area via Frasers/Hawkshead.

Lift

  • The lift surveyed is located immediately to the left as you enter the mall entrance.
  • The distance from mall entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • Ground and first floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 95cm (width) x 133cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located immediately to the left as you enter the mall entrance.
  • Ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Caffé at the Shores)

  • Location and Access View
    • Caffé at the Shores is located to the left of Loch Lomond Shores, accessed internally via the mall, or from the loch side walkway near the SEA LiFE centre.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • The width of the opening is 250cm.
    • There are also external double doors to access the loch side/outdoor seating area. The doors are double width and permanently held open, although one door is locked. The clear door width is 103cm.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 132cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens and patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Zest)

  • Location and Access View
    • Zest is located in the middle of Loch Lomond Shores, accessed from the loch side walkway, or internally from Frasers.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • One of the doors was locked at the time of the survey.
    • The doors are permanently held open.
    • The width of the opening is 103cm.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Menus are wall-mounted, available on a board and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Male)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter the main foyer toilets entrance.
    • The distance from main foyer toilets entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 93cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 280cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 93cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 101cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser is 90cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 153cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer is 84cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 167cm from the floor.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • There are two toilets with adaptations offering alternating transfer space within the female toilets.