You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Balloch.
  • The nearest bus station is Balloch Bus Terminus.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the outdoor section in the Otters viewing area.
  • The following areas have stepped access: cinema seating rows.
  • Access throughout may include manual doors and narrow walkways.
  • Ground, first, second, third and fourth floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located on the first floor (Schools Room).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: phone charging points and Wi-Fi.
  • Staff receive the following training: disability awareness training, guide dog training.
• Related Access Guides View
  • View information on Loch Lomond Shores (opens new tab) .
  • View information on Loch Lomond Shores - Jurassic Grill (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground and second floors.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on the ground and second floors.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilets with adaptations.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 151cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors are permanently held open.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free access via a very easy slope as you enter.
• There is a green-screen area to the right of the entrance slope, which utilises flash photography when in use.

You are on Counter (Tickets). Skip to the next section.

Counter (Tickets)

• The counter is located round to the right as you enter.
• The distance from entrance is 20m.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 80cm.
• The counter has glazed screens and patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to the size of the space.

You are on Exhibition Space (Tropical). Skip to the next section.

Exhibition Space (Tropical)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a low visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Freshwater). Skip to the next section.

Exhibition Space (Freshwater)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a low visual contrast.
• The following may be experienced here: strong smells.
• There is background noise.
• Lighting levels vary due to the use of large glazed walls.
• Display information includes: information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Otters). Skip to the next section.

Exhibition Space (Otters)

• This area is internal and external.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the rear area and external entrance (can be bypassed via alternative external entrance).
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a low visual contrast.
• The following may be experienced here: strong smells.
• There is background noise.
• Lighting levels vary due to the use of large glazed walls.
• Display information includes: pictorial, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a portable hearing assistance system on request.
• Seating available in this area includes: benches.

You are on Exhibition Space (Claws). Skip to the next section.

Exhibition Space (Claws)

• This area is indoors.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: water effects, strong smells and lighting effects.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Deep Water Loch). Skip to the next section.

Exhibition Space (Deep Water Loch)

• This area is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: the front of the tank viewing window.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Seahorse Cove). Skip to the next section.

Exhibition Space (Seahorse Cove)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: pictorial, information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Bay of Rays). Skip to the next section.

Exhibition Space (Bay of Rays)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: pictorial and information boards.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Clownfish Kingdom). Skip to the next section.

Exhibition Space (Clownfish Kingdom)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: pictorial, information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Rockpools). Skip to the next section.

Exhibition Space (Rockpools)

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is patterned.
• The walls and floor have a medium visual contrast.
• The following may be experienced here: lighting effects.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Display information includes: pictorial, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a portable hearing assistance system on request.
• The surface height of some of the tables is suitable for wheelchair users.
• There are shows/talks with designated seating for wheelchair users.
• Touch tours are available.
• An underwater camera can be used to show all areas on the television screen.

You are on Exhibition Space (Predators of the Reef). Skip to the next section.

Exhibition Space (Predators of the Reef)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a low visual contrast.
• The following may be experienced here: water effects and lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial, information boards and televisions/screens.
• There is a portable hearing assistance system on request.

You are on Exhibition Space (Ocean Tank). Skip to the next section.

Exhibition Space (Ocean Tank)

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• The following may be experienced here: water effects and lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial, information boards and televisions/screens.
• There is a portable hearing assistance system on request.
• Seating available in this area includes: benches.
• The seating is fixed.

You are on Exhibition Space (Ocean Tunnel). Skip to the next section.

Exhibition Space (Ocean Tunnel)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include narrow walkways.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a low visual contrast.
• The following may be experienced here: water effects and lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• There is a portable hearing assistance system on request.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The exit from the shop (bypassed via entrance slope).
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • The checkout area is located to the rear right of the shop.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
• Payment Counter View
  • Signage is not provided for the counter.
  • The payment counter has a television and patterned/distracting backgrounds.
  • The height of the payment counter is 100cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The card payment machine is portable.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels vary due to the use of large glazed walls.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located between Claws and Seahorse Cove.
• The distance from entrance is 65m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Ground, second, third and fourth floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 146cm (width) x 140cm (depth).
• The internal lift control buttons have a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Lift (Shop - First Floor access - Staff Key). Skip to the next section.

Lift (Shop - First Floor access - Staff Key)

• The lift surveyed is located in the shop, taking the right before the ticket counter.
• The distance from entrance is 40m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Ground, first, second, third and fourth floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 96cm (width) x 140cm (depth).
• The internal lift control buttons have a medium visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.
• This lift requires staff to operate on the ground floor.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located near the shop.
• There is a single manual door to access the stairwell.
• Ground, first, second, third and fourth floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Room (Merlin's School Room - The Keep - First Floor via Shop Lift). Skip to the next section.

Room (Merlin's School Room - The Keep - First Floor via Shop Lift)

• The room is located on the first floor to the right from the shop lift.
• The distance from shop lift is 5m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door opens towards you.
• The width of the opening is 82cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Screen (Octonauts Cinema - Second Floor). Skip to the next section.

Screen (Octonauts Cinema - Second Floor)

• The screen is located on the second floor, to the right from the lift.
• The most accessible route to the screen has step-free level access.
• There is step-free level access into the screen.
• There is written text signage on or near the door.
• There are double manual doors with a medium visual contrast.

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• Access To View
  • The doors open towards you.
  • The width of the opening is 150cm.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to the rear row.
  • There is step-free level access as you enter the screen.
• Screen Information View
  • The following rows have step-free level access: the area behind the rear row.
  • The following rows have stepped access: all rows.
  • Seating available in the screen includes: flip-down seats with armrests.
  • Lighting levels were low at the time of the survey, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located at the rear of the cinema.
  • The designated seating area is not clearly marked or signed.
  • The number of spaces for wheelchair users varies.
  • Companions sit in front of you.
  • Companion seating available includes: flip-down seats with armrests.
  • There is space for an assistance dog to rest.

You are on Eating and Drinking (Loch View Coffee Shop - Third Floor). Skip to the next section.

Eating and Drinking (Loch View Coffee Shop - Third Floor)

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• Location and Access View
  • The coffee shop is on the third floor, through to the left from the lift.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There is a single manual door with a medium visual contrast.
  • The door is permanently held open.
  • The width of the opening is 90cm.
• Service View
  • This area has staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted and digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and easy grip cutlery.
  • There is a portable hearing assistance system on request.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has a television, glazed screens and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Third/Second Floors). Skip to the next section.

Stairs (Third/Second Floors)

• The stairs surveyed are located to the rear of the café on the third floor.
• The third and second floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Seating Area (The Lookout - Fourth Floor). Skip to the next section.

Seating Area (The Lookout - Fourth Floor)

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• Location and Access View
  • The Lookout is on the fourth floor, to the left from the lift.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The width of the opening is 84cm.
• Seating Area View
  • Some of the seating area is covered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.

You are on Toilet with Adaptations (Left Hand Transfer - Ground Floor - Shop). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Ground Floor - Shop)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, near the shop.
  • The distance from entrance is 85m.
  • The most accessible route to the toilet has a very easy slope and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 83cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 160cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 99cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 126cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 101cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Right Hand Transfer - Second Floor via Shop Lift). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Second Floor via Shop Lift)

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• Location and Access View
  • The toilet surveyed is located on the second floor, to the left from the shop lift.
  • The distance from shop lift is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 81cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 154cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 94cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 97cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This toilet can be accessed step-free from the main lifts, although the route is via the Octonaut Cinema's separate entrances.