Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Best Western Invercarse Hotel

371 Perth Road, Dundee, DD2 1PG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Accommodation Overview

  • About View
    • There are 68 bedrooms in total.
    • There is step-free level access to some of the bedrooms.
    • There are 4 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • One bedroom with adaptations has an adjoining room.
    • 4 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There are also step-free double doors to access the Ballroom at the far side of the building.
      There are external entrances to the bedrooms with adaptations.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: the ballroom stage, ground floor rooms corridor from reception and the first floor rooms corridor.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground floor, first floor, and the meeting rooms mezzanine floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: bath mats, medication fridge, shower chairs and mobility scooter charging facilities.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the left as you enter, and to the rear of the ballroom.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located in the reception foyer, off the Ballroom and off the meeting rooms.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations to the left as you enter.

Parking

  • Car Park View
    • The car park is located to the rear of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 255cm (width) x 590cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 110cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 30m from entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • There are designated bays for each of the accessible rooms located around the building, close to the external room entrances.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance

  • This entrance is located on the right side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • The slope bypasses the step.
  • There is 1 step with no handrails.
  • The height of the step is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • There is a bell at a height of 153cm.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The width of the opening is 76cm.
  • The doors have a medium visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 152cm.
  • The second set of doors have a medium visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead as you enter.
  • The distance from the entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 103cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: the ballroom stage, ground floor rooms corridor from reception and the first floor rooms corridor.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests and sofas.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable in some areas.

Eating and Drinking

  • Location and Access View
    • The restaurant is located to the left as you enter, opposite reception.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a medium visual contrast.
    • The doors open towards you.
    • The width of the opening is 150cm.
  • Service View
    • This area has a bar where drinks can be ordered, buffet counters, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: a lowered seating area through to the right.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, armchairs and high stools.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.

Lift (Meeting Rooms)

  • The lift surveyed is located through to the left as you enter, opposite the bar in the restaurant.
  • The distance from the entrance is 20m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground floor and meeting rooms mezzanine floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a medium visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 96cm.
  • The internal dimensions of the lift are 97cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Lighting levels were even at the time of the survey.
  • A member of staff is required to use the lift which provides access to the meeting rooms only.

Stairs

  • The stairs surveyed are located through to the left as you enter.
  • Ground, first and the meeting rooms mezzanine floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail that switches sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Bedroom with Adaptations (Room 215)

  • Location and Access View
    • The bedroom surveyed is located at the rear of the building.
    • The distance from designated room parking space is 5m.
    • The most accessible route to the bedroom has step-free level access.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 83cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 65cm from the floor.
    • The space under the bed is 4cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair without armrests, an armchair, bedside plug sockets, a desk and a TV with subtitles.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • The numbered bedroom door from the stepped corridor is 76cm wide, has a medium contrast and opens inwards.

Ensuite with Adaptations (Room 215)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a medium visual contrast.
    • The width of the door opening to the ensuite is 85cm.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the ensuite are 289cm (width) x 194cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 140cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 79cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 98cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a pedal bin.
    • There is one coat hook.
    • The coat hook is 170cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a shower seat.
    • The shower seat is 47cm from the floor.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter.
    • The distance from the entrance is 2m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 79cm.
    • The door has a sliding bolt lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 131cm (width) x 172cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 81cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 125cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Ballroom - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the rear of the ballroom.
    • The distance from the entrance is 50m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 151cm (width) x 219cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 84cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 147cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Outdoor Spaces

  • The following is available in this area: gardens.
  • Outdoor areas consist of grass, loose stones and paving slabs.
  • There are footpaths in some areas.
  • The majority of the paths are wide enough for wheelchair users.
  • The following areas have step-free access via ramps or slopes: the paths around the grounds.
  • The following areas have stepped access: some seating in front of the hotel restaurant.
  • There are seats situated along the paths for people to rest.