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Best Western Queen's Hotel

160 Nethergate, Dundee, DD1 4DU

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Access Guide

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Introduction

  • Services / facilities within the building include accommodation, bar/restaurant, function suites, meeting rooms.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Dundee.

Opening Times

  • The venue is open 24hrs.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • The car park is at the back of the venue.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 550cm (13ft x 18ft).
    • The nearest designated bay is 19m (20yd 2ft) from the rear entrance.
    • The furthest designated bay is 31m (33yd 2ft) from the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Rear Entrance)

  • This information is for the entrance located at the back of the building.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 168cm (5ft) wide.

Outside Access (Function Suite Entrance)

  • This information is for the entrance located at the back of the building, to the left.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft) wide.

Outside Access (Bar Entrance)

  • This information is for the entrance located at the corner of the building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 120cm (3ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 108cm (3ft) wide.

Level Change (Bar Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is portable.
  • There is a level landing at the top of the ramp.
  • Please contact a member of staff.
  • The width of the ramp or slope is 110cm (3ft).
  • There are steps to access this area / service.
  • The steps are located leading up to the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the steps.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 166cm (5ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 138cm (4ft) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading up to the entrance.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Reception

  • The reception desk is 9m (9yd 2ft) from the lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the bar/restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Lift

  • The lift is located to the rear of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1-2-3-4.
  • The lift is 12m (13yd 4in) from the rear entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft).
  • The dimensions of the lift are 127cm x 137cm (4ft x 4ft).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is medium.

Other Floors (Main Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-34.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is medium.

Room

  • General Information View
    • The Tourist Board rating is 3.
    • There are 53 rooms in total.
    • There are 4 standard ground floor rooms.
    • There are 49 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is not level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Level Change (Basement Rooms (101-104) Ramp)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the basement floor rooms.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 100cm (3ft).

Level Change (Bar/Restaurant Link Steps)

  • There are steps to access this area / service.
  • The steps are located leading down to the bar/restaurant from reception.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • All chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the bar entrance.
  • The distance between the floor and the lowest table is 46cm (1ft 6in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks and meals.
  • Opening Times View
    • Monday 08:00 - 00:00.
    • Tuesday 08:00 - 00:00.
    • Wednesday 08:00 - 00:00.
    • Thursday 08:00 - 00:00.
    • Friday 08:00 - 00:00.
    • Saturday 08:00 - 00:00.
    • Sunday 08:00 - 00:00.

Level Change (Raised Seating)

  • There are steps to access this area / service.
  • The steps are located leading up to the raised seating area.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Other Floors (Restaurant Raised Seating)

  • Steps View
    • The floors which are accessible by stairs are 15+.
    • There are G-1 steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is not a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are further seating.

Accessible Toilet (Bar)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 22m (24yd 2in) from the bar entrance.
    • The accessible toilet is located to the rear of the bar, on the right.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 198cm x 195cm (6ft x 6ft).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (17in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is fair.
    • Lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the bar accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 12m (13yd 4in) from the lift.
    • The accessible toilet is located to the left from the lift, near the main entrance and stairs.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 81cm (2ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 165cm x 240cm (5ft x 7ft).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is not a towel dispenser.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is fair.
    • Lighting levels are medium.

Standard Toilet(s) (Bar)

Standard Toilet(s) (Function Suite)

Standard Toilet(s) (First Floor function Suites)

Level Change (First Floor Function Suite Male Toilets)

  • There are steps to access this area / service.
  • The steps are located leading up into the male toilets.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.