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Central Library

The Wellgate Shopping Centre, Dundee, DD1 1DB

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Access Guide

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Introduction

Opening Times (Reference and Information Department)

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:30 - 17:00.
  • Sunday Closed.

Opening Times (Other Departments)

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 10:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:30 - 17:00.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Dundee.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is pay on foot. A ticket is taken on entry and paid on foot at pay stations on shopping levels 2 and 3.
    • The car park is located next to and above the Wellgate shopping centre and Central Library.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest Blue Badge bay is 19m (20yd 2ft) from the car park lift.
    • The furthest Blue Badge bay is 28m (30yd 1ft) from the car park lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 180cm (5ft 11in).
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance - Accessible)

  • This information is for the entrance located at the front of the building, in Victoria Road.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 82cm (2ft 8in).

Outside Access (Main Entrance - Revolving Door)

  • This information is for the entrance located at the front of the building, in Victoria Road.
  • There is level access into the venue.
  • The main door(s) open(s) by revolving.
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 97cm (3ft 2in).

Shopping Centre Entrance

  • This information is for the entrance located on level S3 of the Wellgate Shopping Centre.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • There are steps to access the area/service.
  • The steps are located immediately beyond the entrance.
  • There are 15+ steps to the area/service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • There are handrails at the steps.
  • The handrails are on both sides.

Reception (Main)

  • The desk/counter is 28m (30yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Reception (Connections)

  • The desk/counter is 60m (65yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • The Connections department is a service providing resources for people with learning difficulties and additional support needs, including audio books.

Reception (Leisure Library Enquiries)

  • The desk/counter is 40m (43yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • This reception is located to the right as you enter from the main entrance.
    • There are similar enquiry desks in each of the other departments on the first floor, including; Reference & Information, the Opportunities Room and the Local History Department.

Level Change (Leisure Library)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of reception.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 127cm (4ft 2in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of the reception.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • The ramp and steps give access to further book shelves.
    • There are similar ramp and steps to a raised level in the Reference & Information Department, and also the Opportunities Room on the first floor.

Reception (Reference & Information Department)

  • The desk/counter is 30m (32yd 2ft) from the lift on the first floor.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • Keys for the accessible toilet and the baby change room on the first are available at this desk.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Library

  • This library does have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A large text keyboard, large rollerball mouse and height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes yellow text keyboard,.
  • Comments View
    • Within the Reference & Information there is computer with Dolphin LunarPlus software for magnifying, split screen etc.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located on the left of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG (S3), G, 1.
  • The lift is approximately 40m (43yd 2ft) from the ground floor entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 92cm x 210cm (3ft x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.
  • Comments View
    • The lower ground floor level (LG) is shopping mall level 3 (S3).

Eating and Drinking (Steps Cafe)

  • The following information is for the café.
  • The café is located on the first floor.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is approximately 30m (32yd 2ft) from the lift.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Baby Changing

  • The baby change facilities are located on the first floor, 17m from lift, next to the toilets.
  • The facility is normally locked. The key may be obtatined from the Reference & Information Department reception on the first floor.
  • The door opens away from you (push).
  • The door is heavy.
  • The door opening width is 86cm.
  • There is no internal lock.
  • The dimensions of the room are 146cm wide x 270 deep.
  • Facilities within the room include a sink at 90cm high with level mixer taps.
  • There is a drop down changing bench at 95cm high.
  • There is an air dryer at a low level, less than 100cm high.
  • Paper towels are also available.
  • There is a chair without armrests.
  • Waste disposal facilities include a general domestic waste pedal bin for nappies, and an open waste paper bin.

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the main reception.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 199cm x 298cm (6ft 6in x 9ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 116cm (3ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 109cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a drop down baby seat and a chair without armrests in the cubicle.

Accessible Toilet (First Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
    • This accessible toilet is located to the right as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the reference & information department.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 330cm x 197cm (10ft 10in x 6ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 96cm.
    • The lateral transfer space on the right is 172cm.
    • There are dropdown rails on both sides of the toilet.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.
  • Comments View
    • Deliveries can be made through the At Home Library Service.
    • This service is operated out of Dundee Central Library, delivering library services to peoples homes.
    • The service is available to Dundee City Council residents either in their own home, sheltered housing or care home. It is for those who have difficulty getting out independently, for those convalescing from an operation or those who would simply benefit from getting library resources delivered to their door.
    • Library resources include ordinary or large print books, talking books, educational DVD's and music CD's.
    • Library staff visit initially to discuss interests and needs and to arrange first delivery. There are 8 delivery days over each 3 week period, all during daytime hours.
    • For more information, please contact the service on 01382 431 537 or e-mail [email protected]