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Registrar of Births, Deaths & Marriages

20 City Square, Dundee, DD1 3BD

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Access Guide

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Opening Times

  • Monday 08:45 - 16:45.
  • Tuesday 08:45 - 16:45.
  • Wednesday 08:45 - 16:45.
  • Thursday 08:45 - 16:45.
  • Friday 08:45 - 16:45.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Dundee.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 84cm (2ft 9in).

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • Access from 20 City Square to 18 City Square is limited in that the internal doors are narrow. The connecting doors from the waiting area to the registration area have a clear width of 74cm.

Waiting Room / Area (20 City Square)

  • There is a waiting room / area.
  • The waiting room / area is 2m (2yd 7in) from the {Textbox}.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are in person.
  • Lighting levels are bright.
  • The waiting room / area does not have background music playing.
  • There is not a television.

Interview Room - 20 City Square

  • The interview room is located in the waiting / reception area. It is 7m from the main entrance. The door opens away from you (push), is heavy and has a width of 86cm.
  • The height of the desk is 70cm and has sufficient space to sign documents on. There is limited but sufficient to manoeuvre a wheelchair with assistance. The floor is carpeted with a short woven pile. Lighting levels are bright.

Counter (Registration Desks - 18 City Square)

  • The counter is 10m (10yd 2ft) from the reception.
  • There is level access to the counter from the entrance.
  • The prescription box is at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is not available only on request.
  • Lighting levels are bright.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level 1.
  • Home visits / services are not available.