Access Guide
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Dundee.
Opening Hours
Parking (NCP Dundee Bank Street (Overgate) Car Park)
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is NCP Dundee Bank Street (Overgate) Car Park.
- The car park is located in Bank Street, linked to the Overgate Centre.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park is operated by National Car Parks Ltd and is directly linked to the shopping centre.
Parking (NCP Dundee Marketgait Car Park (CLOSED))
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is NCP Dundee Marketgait (CLOSED until further notice).
- The car park is located adjacent to the West Mall.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Please note this Car Park is CLOSED until further notice from January 2021.
Outside Access (Main East Entrance)
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Entrance
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- This information is for the entrance located at the City Square end of the shopping centre on Level 1 (Lower Mall).
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 138cm.
Outside Access (Goldsmiths Entrance)
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Entrance
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- This information is for the entrance located on the south east side of the gallery opposite the Steeple Church on Nethergate.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 128cm.
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Comments
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- There are two pairs of doors at this location, both similar.
Outside Access (Costa Entrance)
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Entrance
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- This information is for the entrance located on the south west side of the gallery opposite the Steeple Church on Nethergate.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 126cm.
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Comments
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- There are two pairs of doors at this entrance, both similar.
Outside Access (West Gallery Entrance)
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Entrance
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- This information is for the entrance located at the rear of the building on Level 2, at the west end off North Lindsay Street.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
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Ramp/Slope
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- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 15+ step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Outside Access (East Gallery Entrance)
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Entrance
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- This information is for the entrance located at the rear of the building, at the east end off Bank Street.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 195cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance on the path down from Bank Street.
- The gradient of the ramp/slope is slight.
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Comments
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- There are two pairs of doors at this entrance, both similar.
- This entrance gives ramped access to Level 1 or stepped access to level 2. Please see the Level Change (East Gallery Entrance Internal) section for details of the level change to Level 1.
- Please see The East Gallery Staircase section for details of the staircase to level 2 (Upper Mall).
Level Change (East Gallery Entrance Internal)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left as you enter via the East Gallery Entrance, giving access to Level 1.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are clearly marked.
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Comments
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- The East Gallery staircase gives access to level 2 (Upper Mall) at this entrance.
Outside Access (Bank Street (Overgate) Car Park Entrance)
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Entrance
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- This information is for the entrance located in the car park giving access to Level 2 (Upper Mall).
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 156cm.
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Comments
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- This entrance gives access from the Blue Badge bays into the Overgate Centre at Level 2 (upper Mall) at the car park stairwell and lift well. There are similar entrances at each level from the car park.
Shopmobility (Dundee Shopmobility)
- Shopmobility is located in Overgate Lane to the right of the West Gallery entrance, near the foot of the ramp. To contact Shopmobility please call 01382 228 525.
- For the AccessAble guide for Dundee Shopmobility (newtab) - click here .
Reception (Customer Services - Upper Mall)
- The desk/counter is 50m (54yd 2ft) from the Bank Street car park entrance.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/09/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- The customer services desk is located on Level 2 at the top of the east escalators.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- There are a few slight slopes with an easy incline on levels 1 and 2 along the main corridors.
Level Change (Upper Mall - Level 2)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on level 2 at the east end, behind the customer services desk.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on level 2 at the east end, behind the customer services desk.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Other Floors (Gallery Staircase)
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Steps
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- The floors which are accessible by stairs are Levels 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Comments
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- There are 2 identical staircases to the east and west galleries.
Other Floors (Bank Street Car Park)
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Steps
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- The floors which are accessible by stairs are Levels 1, 2, 3, 4, 5, 6 and 7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Other Floors (East Gallery Staircase)
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Steps
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- The floors which are accessible by stairs are Levels 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Other Floors (Escalators)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Levels 1 and 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are moderate to good.
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Comments
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- There are escalators located at each end of the shopping centre. Photographs 1 and 2 show the escalators at the west end by Costa. Photographs 3 and 4 show the escalators at the east end by the Customer Service desk.
Lift (Bank Street Car Park)
- The lift is located at the Bank Street car park entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6 and 7.
- The lift is approximately 5m (5yd 1ft) from the Bank Street car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 140cm (4ft 7in).
- The dimensions of the lift are 224cm x 177cm (7ft 4in x 5ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- There are three lifts at this location, all similar.
Lift (West End)
- There is a lift for public use.
- The lift is located at the west end of the shopping centre near Costa and H&M.
- The lift is a standard lift.
- The floors which are accessible by this lift are levels 1 and 2.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 30m (32yd 2ft) from the Costa entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 188cm x 173cm (6ft 2in x 5ft 8in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Baby Change and Family Room - Lower Mall
- The baby change and family room is located 8m from the Bank Street car park entrance on Level 2, to the right as you enter.
- There is level access from all levels via the lift.
- The height of the baby change table is 92cm.
- There are two wash basins beside the changing table, a general domestic bin for nappies, an armchair and vending machine for nappies and cleaning wipes.
- There is an adjoining private family room for nursing women.
Accessible Toilet (Lower Mall)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the Bank Street car park entrance.
- This accessible toilet is located to the left as you enter the lower mall from the car park.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services or centre staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 162cm x 287cm (5ft 4in x 9ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 93cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste, general domestic waste and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- There is an additional accessible toilet offering transfer space on the right, located opposite this (shown in photographs 3 and 4).
- Additional accessible toilet facilities are located on the Upper Mall near the West Gallery entrance.
Standard Toilet(s) (Lower Mall)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left as you enter the lower mall from the car park.
- The female and male toilets are approximately 12m (13yd 4in) from the Bank Street car park entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the left as you enter the lower mall from the car park.
- The shared toilet(s) is/are approximately 11m (12yd 1in) from the Bank Street car park entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located adjacent to the standard toilets.
- The height of the baby change table once extended is 98cm (3ft 3in).
- Inside the venue, there is level access to the baby change facility.
Accessible Toilet (Upper Mall - West Gallery, Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the West Gallery entrance.
- This accessible toilet is located on the Upper Mall, to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services or centre staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 148cm x 459cm (4ft 10in x 15ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 93cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Upper Mall - West Gallery)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the upper mall, to the right as you enter.
- The female and male toilets are approximately 14m (15yd 11in) from the West Gallery entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located adjacent to the toilets.
- The height of the baby change table once extended is 98cm (3ft 3in).
- Inside the venue, there is level access to the baby change facility.
Access Guides Available For (Overgate Shopping Centre)
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Shopping
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- Argos - To view the access guide please click here (new tab).
- Tiger - To view the access guide please click here (new tab).
- H&M - To view the access guide please click here (new tab).
- JD - To view the access guide please click here (new tab).
- Lush - To view the access guide please click here (new tab).
- New Look - To view the access guide please click here (new tab).
- Next - To view the access guide please click here (new tab).
- Paperchase - To view the access guide please click here (new tab).
- Sports Direct.com - To view the access guide please click here (new tab).
- Superdrug - To view the access guide please click here (new tab).
- Superdry Store. - To view the access guide please click here (new tab).
- Primark - To view the access guide please click here (new tab).
- Quiz - To view the access guide please click here (new tab).
- Ernest Jones - To view the access guide please click here (new tab).
- Goldsmiths - To view the access guide please click here (new tab).
- The Fragrance Shop - To view the access guide please click here (new tab).
- Toytown - To view the access guide please click here (new tab).
- Vodafone - To view the access guide please click here (new tab).
- The Perfume Shop - To view the access guide please click here (new tab).
- Little Thistle Gift Shop - To view the access guide please click here (new tab).
- Scentsations - To view the access guide please click here (new tab).
- Stormfront - To view the access guide please click here (new tab).
- Prime Vapour - To view the access guide please click here (new tab).
- TUI - To view the access guide please click here (new tab).
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Eating and Drinking
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- Costa - To view the access guide please click here (new tab).
- Five Guys - To view the access guide please click here (new tab).
- Frankie & Benny's - To view the access guide please click here (new tab).
- Greggs - To view the access guide please click here (new tab).
- Fuel - To view the access guide please click here (new tab).
- Other Services View
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- In addition to Shopmobility, manual wheelchairs are available for hire from customer services on level 2.