You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The postcode to use for the sat nav is SG1 4AB.
    Lister Hospital is easily accessed from the North or South using the A1(M).
    From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
    At the roundabout take the first exit onto Coreys Mill Lane.
    The main entrance to the Lister Hospital is located off Coreys Mill Lane.
  • There is a multi-storey car park on site for patients and visitors.
    There are also standard on street parking bays on Coreys Mill Lane.
• By Bus View
  • There are two bus stops just outside the grounds of the hospital.
    Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
    Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
  • There is an onsite bus stop.
  • The bus stops are located at the front of the hospital on Coreys Mill Lane.
  • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
• By Train View
  • The nearest train station is Stevenage Station.
    The hospital is 1.8 miles (36 minute walk) from the train station.
    The station is served by Great Northern, Hull Trains, LNER and Thameslink.
• Useful Links View
  • Link to getting to Lister Hospital.
  • To view the web page described above click here (opens in new tab).
  • Accessibility at Stevenage Station.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables and ticketing information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff at the reception desk.
• Additional hospital services link (new tab) - click here.

You are on Shared Section (Hospital Parking). Skip to the next section.

Shared Section (Hospital Parking)

You are on Shared Section (Public Parking). Skip to the next section.

Shared Section (Public Parking)

You are on Getting To (Surgical Assessment Unit). Skip to the next section.

Getting To (Surgical Assessment Unit)

• The Surgical Assessment Unit is/are located on the first floor (level 2) of green zone.
• Access to the Surgical Assessment Unit is via the Green Zone entrance.
• Go through the door that is immediately to your left as you enter the building via the Green Zone entrance.
  Enter the lift lobby located to the left as you enter through these doors and take the acute cardiac lift to the first floor (level 2).
  Exit the lift lobby and turn left, then follow the corridor ahead and the entrance to the Surgical Assessment Unit is located on the right.
• There is step free access, via lift, to the Surgical Assessment Unit.
• The Surgical Assessment Unit is approximately 15m from the acute cardiac lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Green Zone). Skip to the next section.

Outside Access (Green Zone)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Lift (Acute Cardiac). Skip to the next section.

Lift (Acute Cardiac)

• There is a lift for public use.
• The lift is located to the left as you enter via the Green Zone entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 15m (16yd 1ft) from the Green Zone entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0 and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 135cm.
• The dimensions of the lift are 171cm x 266cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Department / Service (Surgical Assessment Unit). Skip to the next section.

Department / Service (Surgical Assessment Unit)

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• Department / Service Access View
  • The Surgical Assessment Unit is located on the first floor (level 2) of green zone.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 141cm (4ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 138cm (4ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 103cm (3ft 5in).
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a sub waiting area, consultation rooms, treatment rooms and accessible toilet facilities for everyone.
  • There are 14 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located on the first floor (level 2) of green zone.
• Comments View
  • All washrooms can be used as an accessible toilet by patients.

You are on Opening Times (Surgical Assessment Unit). Skip to the next section.

Opening Times (Surgical Assessment Unit)

• The venue is open 24hrs.

You are on Waiting Room / Area (Waiting Room). Skip to the next section.

Waiting Room / Area (Waiting Room)

• There is a waiting room / area.
• The waiting room / area is approximately 25m from the Surgical Assessment Unit entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are permanently held open.
• The width of the door opening is 115cm (3ft 9in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Chairs with armrests are not available.
• Some tables are permanently fixed.
• The surface height of the lowest table is 42cm.
• The surface height of the highest table is 96cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Reception (Surgical Assessment Unit). Skip to the next section.

Reception (Surgical Assessment Unit)

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• Reception View
  • The reception point is located in front and to the left as you enter the Surgical Assessment Unit.
  • The reception point is approximately 7m (7yd 1ft) from the Surgical Assessment Unit entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Consultation / Treatment Room (Bedroom 4). Skip to the next section.

Consultation / Treatment Room (Bedroom 4)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Bedroom 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Treatment Room 1). Skip to the next section.

Consultation / Treatment Room (Treatment Room 1)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (SDEC Assessment 1). Skip to the next section.

Consultation / Treatment Room (SDEC Assessment 1)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; SDEC Assessment 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Washroom (Waiting Room - Shower Room). Skip to the next section.

Washroom (Waiting Room - Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 14 washroom(s) of this type in the unit.
  • The washroom surveyed is located at the rear of the waiting room.
  • The washroom surveyed is approximately 27m from the Surgical Assessment Unit entrance.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 199cm x 193cm (6ft 6in x 6ft 4in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 112cm and 147cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 72cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 107cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and clinical waste disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a rail with a padded back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 80cm.
  • There is a shelf next to the toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 71cm.
  • The shelf is not located where it is reachable.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 50cm (1ft 8in).
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The toilet seat colour contrast is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is poor.
  • Lighting levels are moderate to good.

You are on Washroom (Bedroom 4 - Shower Room). Skip to the next section.

Washroom (Bedroom 4 - Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 14 washroom(s) of this type in the unit.
  • The washroom surveyed is located within bedroom 4.
  • The washroom surveyed is approximately 15m from the Surgical Assessment Unit entrance.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 93cm (3ft 1in).
  • The dimensions of the washroom are 197cm x 200cm (6ft 6in x 6ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 110cm and 147cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 70cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 109cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and clinical waste disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a rail with a padded back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 83cm.
  • There is a shelf next to the toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 70cm.
  • The shelf is not located where it is reachable.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 50cm (1ft 8in).
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The toilet seat colour contrast is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is poor.
  • Lighting levels are moderate to good.

You are on Washroom (Treatment Room - Shower Room). Skip to the next section.

Washroom (Treatment Room - Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 14 washroom(s) of this type in the unit.
  • The washroom surveyed is located within Treatment Room 1.
  • The washroom surveyed is approximately 22m from the Surgical Assessment Unit entrance.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 105cm (3ft 5in).
  • The dimensions of the washroom are 200cm x 153cm (6ft 7in x 5ft).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 110cm and 146cm from the floor.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 72cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 108cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and clinical waste disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a rail with a padded back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is a shelf next to the toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 71cm.
  • The shelf is not located where it is reachable.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The toilet seat colour contrast is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is poor.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.
• The nearest accessible toilet(s) is/are located on level 3 of the blue zone.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located on the first floor (level 2) of green zone.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Lister Hospital link (new tab) - click here.