You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The postcode to use for the sat nav is SG1 4AB.
    Lister Hospital is easily accessed from the North or South using the A1(M).
    From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
    At the roundabout take the first exit onto Coreys Mill Lane.
    The main entrance to the Lister Hospital is located off Coreys Mill Lane.
  • There is a multi-storey car park on site for patients and visitors.
    There are also standard on street parking bays on Coreys Mill Lane.
• By Bus View
  • There are two bus stops just outside the grounds of the hospital.
    Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
    Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
  • There is an onsite bus stop.
  • The bus stops are located at the front of the hospital on Coreys Mill Lane.
  • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
• By Train View
  • The nearest train station is Stevenage Station.
    The hospital is 1.8 miles (36 minute walk) from the train station.
    The station is served by Great Northern, Hull Trains, LNER and Thameslink.
• Useful Links View
  • Link to getting to Lister Hospital.
  • To view the web page described above click here (opens in new tab).
  • Accessibility at Stevenage Station.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables and ticketing information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff at the reception desk.
• Additional hospital services link (new tab) - click here.

You are on Parking (Multi-Storey Car Park). Skip to the next section.

Parking (Multi-Storey Car Park)

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• Car Park View
  • The car park is located on the right side of the hospital grounds.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 210cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 128cm.
  • The nearest designated bay is 10m from the multi-storey car park lift.
  • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
  • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are 4 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require an app or tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located on level 1 of the multi-storey car park.
  • There is a dropped kerb with tactile paving from the drop-off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located on the right side of the hospital building.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an intercom at a height of 113cm.
• The height of the hand sanitiser is 96cm.
• The width of the opening is 229cm.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 187cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a high visual contrast.
• This entrance brings you into level 3 of the Blue Zone.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The reception is located on the right as you enter the hospital via the main entrance.
• The distance from the main entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 121cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.

You are on Getting Around (Main Hospital). Skip to the next section.

Getting Around (Main Hospital)

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in the majority of corridors.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
  • Maps are provided at key intersections.
  • The hospital uses colour coding to distinguish different areas. The walls of the hospital are different colours to assist people with wayfinding.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The type of system is a portable loop.
  • The portable loop is located at the main reception.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

You are on Amenities (Main Hospital). Skip to the next section.

Amenities (Main Hospital)

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• Shops and Services View
  • The shops/services available include; WHSmith, a pharmacy, a convenience store, a charity shop and a coffee shop.
• ATM Machines View
  • There is an/are ATM machine(s) available.
  • The ATM Machine(s) is/are located at the rear of WHSmith.
  • A low level ATM machine is not available.
• Pay Phones and Charging Points View
  • Pay phones are available.
  • The pay phone(s) is/are located on the ground floor along the main corridor.
  • The pay phone(s) is/are cash only payment.
  • A low level pay phone (controls between 75cm - 100cm from floor level) is not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • Public WiFi is available throughout the hospital.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left as you enter the hospital.
  • There is step-free access to the café.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 96cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The distance between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The standard height for the underside of dining tables is 72cm.
  • The surface height of the lowest table is 72cm.
  • The surface height of the highest table is 75cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
• Comments View
  • There is a 152cm wide opening to both enter and exit this café.

You are on Lift (Orange Zone Lifts). Skip to the next section.

Lift (Orange Zone Lifts)

• The lift surveyed is located ahead, at the end of the corridor as you enter via the main entrance, on the right.
• The distance from the main entrance is 85m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 105cm.
• The internal dimensions of the lift are 186cm (width) x 129cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Orange Zone Stairs). Skip to the next section.

Stairs (Orange Zone Stairs)

• The stairs surveyed are located ahead, at the end of the corridor as you enter the main entrance.
• There are double manual doors to access the stairwell.
• Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Blue Zone to Yellow Zone Stairs). Skip to the next section.

Stairs (Blue Zone to Yellow Zone Stairs)

• The stairs surveyed are located towards the end of the main entrance foyer, on the left.
• There are permanently held open doors to access the stairwell.
• Level 2 and level 3 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Main Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Foyer - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left as you enter the hospital.
  • This accessible toilet is approximately 4m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 175cm (4ft 9in x 5ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 90cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 98cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Toilet with Adaptations (Tower Block Level 9 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Tower Block Level 9 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 9, outside of Ward 9A.
  • This accessible toilet is approximately 8m from the lift.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 255cm (4ft 11in x 8ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 83cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 115cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 124cm (4ft 1in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Main Hospital). Skip to the next section.

Standard Toilet(s) (Main Hospital)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the right of the main hospital corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the main entrance.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.
• Toilet Facilities 2 View
  • The shared toilet is located on level 5 of the tower block.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 10m from the lift.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The visual contrast between the internal toilet door(s) and wall(s) is high.
  • The visual contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located to the right as you face the wash basin.
  • There are shared standard toilets in the lift lobby area on all floors above level 4 in the tower block.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor (level 3) and level 9 of the tower block.
• Female and male standard toilet facilities are located on the ground floor (level 3).
• Shared standard toilet facilities are located in the lift lobby of level 4, 5, 6, 7, 8, 9, 10 and 11.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Lister Hospital link (new tab) - click here.