You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

Collapse all Expand all

• By Road View
  • The postcode to use for the sat nav is SG1 4AB.
    Lister Hospital is easily accessed from the North or South using the A1(M).
    From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
    At the roundabout take the first exit onto Coreys Mill Lane.
    The main entrance to the Lister Hospital is located off Coreys Mill Lane.
  • There is a multi-storey car park on site for patients and visitors.
    There are also standard on street parking bays on Coreys Mill Lane.
• By Bus View
  • There are two bus stops just outside the grounds of the hospital.
    Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
    Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
  • There is an onsite bus stop.
  • The bus stops are located at the front of the hospital on Coreys Mill Lane.
  • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
• By Train View
  • The nearest train station is Stevenage Station.
    The hospital is 1.8 miles (36 minute walk) from the train station.
    The station is served by Great Northern, Hull Trains, LNER and Thameslink.
• Useful Links View
  • Link to getting to Lister Hospital.
  • To view the web page described above click here (opens in new tab).
  • Accessibility at Stevenage Station.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables and ticketing information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff at the reception desk.
• Additional hospital services link (new tab) - click here.

You are on Hospital Parking (Maternity Parking). Skip to the next section.

Hospital Parking (Maternity Parking)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders and staff only.
  • The car park is located at the rear of the site, opposite the Maternity Pink Zone.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 241cm x 482cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Maternity Main Entrance.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located it is located to the right of the main entrance.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 490cm (8ft 2in x 16ft 1in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located the hatched area in the car park on the ground floor.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • Payment machines are located by the main entrance to the hospital.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Lift lobby.
• Comments View
  • There are three payment machines located by the main entrance to the hospital.
  • Vehicles that exceed the height restriction can pre book a space in the drop off/ambulance area on the ground floor.
  • Parking on levels 10 and 11 is for staff only.

You are on Other Floors (Car Park Stairwell). Skip to the next section.

Other Floors (Car Park Stairwell)

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter the stairwell on the ground floor.
  • The floors which are accessible by stairs are level 1, 4, 5, 6, 7 ,8 ,9 , 10 and 11.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.
• Comments View
  • There are single doors on each landing to enter/exit the car park from the stairwell.
  • There is a help/wheelchair refuge point on each landing in the stairwell.

You are on Lift (Multi Storey Car Park). Skip to the next section.

Lift (Multi Storey Car Park)

• There is a lift for public use.
• The lift is located next to the stairwell.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the pedestrian entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7, 8, 9, 10 and 11.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 116cm x 230cm (3ft 10in x 7ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Approach (Maternity Approach). Skip to the next section.

Approach (Maternity Approach)

• The surface of the approach is stone/concrete tiles.
• There is step-free access on the approach.

Collapse all Expand all

• Approach View
  • There is a slope with a very easy incline.

You are on Getting To (Scans). Skip to the next section.

Getting To (Scans)

• Scans is/are located on the ground floor of the pink zone.
• Access to Scans is via the pink zone main entrance.
• Enter through the pink zone main entrance and enter the main corridor that is to the left as you enter. Continue along this corridor and the Bancroft Clinic and Scans entrance will be on your left and opposite the main corridor lift. Go through these doors, go to the end of the corridor and the Scans entrance is located on your left.
• There is step free access to Scans.
• Scans is approximately 45m from the pink zone main entrance.
• There is a/are manual, double door(s) which may be difficult to open between the pink zone main entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Maternity / Pink Zone Main Entrance). Skip to the next section.

Outside Access (Maternity / Pink Zone Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located to the right side of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • The height of the intercom is 105cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 112cm (3ft 8in).
  • There is a door release button when exiting.
  • The height of the door release button is 122cm (4ft).
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 127cm.

You are on Reception (Maternity Reception). Skip to the next section.

Reception (Maternity Reception)

Collapse all Expand all

• Reception View
  • The reception point is located ahead of the maternity main entrance.
  • The reception point is approximately 6m (6yd 1ft) from the maternity main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/09/2021.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Entrance (Bancroft Clinic and Scans Entrance). Skip to the next section.

Entrance (Bancroft Clinic and Scans Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located along the left side of the maternity ward corridor and opposite the main lift.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 136cm (4ft 6in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.

You are on Ward (Scans). Skip to the next section.

Ward (Scans)

Collapse all Expand all

• Ward Information View
  • This is a/an colposcopy, hysteroscopy and ultrasound ward.
  • This is a female ward.
  • There is/are 0 bay(s) available.
  • There is/are 3 side room(s) available.
  • There is/are 0 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 85cm (2ft 9in).
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • There is not a lowered section.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are not washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • There are standard toilet facilities on the ward for visitors.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.

You are on Waiting Room / Area (Ward Reception). Skip to the next section.

Waiting Room / Area (Ward Reception)

• There is a waiting room / area.
• The waiting room / area is approximately 10m from the ward entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The tables do contrast visually with the floor.
• There is not ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation / Examination Room 9). Skip to the next section.

Consultation / Treatment Room (Consultation / Examination Room 9)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation / Examination Room 9.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the left as you enter the scan department.
  • This accessible toilet is approximately 5m from the ward entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 83cm.
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 169cm x 215cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 102cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • The emergency alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 121cm and 166cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 105cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 86cm (2ft 10in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 139cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 124cm (4ft 1in).
  • The contrast between the towel dispenser and the wall is fair.
  • There is not a hand dryer.
• Comments View
  • Their are horizontal grab rails on the both sides of the wash basin and toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located in front and to the right as you enter the ward.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Bancroft Clinic and Scans Department entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • The colour contrast between the internal toilet door(s) and wall(s) is poor.
  • The colour contrast between the walls and floor is fair.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female and male toilets are located at the rear of the scans department.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the ward entrance.
  • There is written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • The colour contrast between the internal toilet door(s) and wall(s) is fair.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is fair.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are good.
  • This toilet was out of order at the time of the survey (04/10/2021).

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Lister Hospital link (new tab) - click here.