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Ashwell Ward

Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use for the sat nav is SG1 4AB.
      Lister Hospital is easily accessed from the North or South using the A1(M).
      From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
      At the roundabout take the first exit onto Coreys Mill Lane.
      The main entrance to the Lister Hospital is located off Coreys Mill Lane.
    • There is a multi-storey car park on site for patients and visitors.
      There are also standard on street parking bays on Coreys Mill Lane.
  • By Bus View
    • There are two bus stops just outside the grounds of the hospital.
      Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
      Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
    • There is an onsite bus stop.
    • The bus stops are located at the front of the hospital on Coreys Mill Lane.
    • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
  • By Train View
    • The nearest train station is Stevenage Station.
      The hospital is 1.8 miles (36 minute walk) from the train station.
      The station is served by Great Northern, Hull Trains, LNER and Thameslink.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff at the reception desk.
  • Additional hospital services link (new tab) - click here.

Drop-off Point (Green Zone Strathmore Wing Drop Off Point)

  • There is a designated drop-off point available.
  • The designated drop-off point is located on the left side of the hospital grounds, next to the Green Zone Strathmore Wing entrance.

Parking (Multi-Storey Car Park)

  • Car Park View
    • The car park is located on the right side of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 10m from the multi-storey car park lift.
    • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
    • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on level 1 of the multi-storey car park.
    • There is a dropped kerb with tactile paving from the drop-off point.

Getting To (Ashwell Ward)

  • Ashwell Ward is/are located on the third floor of the Strathmore Wing.
  • Access to Ashwell Ward is via the Strathmore Wing Entrance.
  • On entering the Strathmore Wing entrance turn right and continue to the end of the corridor. The Strathmore Wing lifts are on the left. Take a lift to level 3. On exiting turn left and the Ashwell ward is along the corridor.
  • There is step free access, via lift, to Ashwell Ward.
  • Ashwell Ward is approximately 10m from the Strathmore Wing lift.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Green Zone Strathmore Wing Entrance)

  • This entrance is located on the left side of the hospital building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • The height of the hand sanitiser is 124cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • There is a push pad at a height of 99cm.
  • The width of the opening is 155cm.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 128cm.
  • There is step-free level access as you enter.
  • This entrance brings you into level 2 of the Green Zone.

Lift (Green Zone Strathmore Wing Lifts)

  • The lift surveyed is located at the end of the corridor on the right as you enter via the Green Zone Strathmore Wing entrance.
  • The distance from the Green Zone Strathmore Wing entrance is 20m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Level 2, level 3, level 4 and level 5 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 129cm.
  • The internal dimensions of the lift are 142cm (width) x 265cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs (Green Zone Strathmore Wing Stairs)

  • The stairs surveyed are located at the end of the corridor to the right as you enter via the Green Zone Strathmore Wing entrance.
  • There is a single manual door to access the stairwell.
  • Level 2, level 3, level 4 and level 5 can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps have faded markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Ward (Ashwell Ward)

  • Ward Information View
    • This is a/an Elderly Care ward.
    • This is a shared ward.
    • There is/are 4 bay(s) available.
    • There is/are 4 side room(s) available.
    • There is/are 24 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 170cm (5ft 7in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 124cm (4ft 1in).
    • There is not a door release button when exiting.
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • There is a lowered section.
    • The height of the lowered section of the desk is 75cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is a relatives' room for the ward.
    • The width of the door opening into the relatives' room is over 75cm.
    • There is not a clear turning space in the relatives' room.
    • There is a/are chair(s) with armrests available within the relatives' room.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on level 3 of the blue zone.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located on level 3 of the blue zone.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 13:00 to 17:30.
    • Protected meal times are between 12:00 to 13:00 and 17:30 to 18:30.
  • Comments View
    • To exit the ward a member of staff is required to swipe you out with a card.

Day Room / Lounge Area (Day Room)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 3m from the ward entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to manoeuvre.
  • There is a mixture of seating with and without armrests.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • There is not a television.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Washroom

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 2 washroom(s) of this type in the ward.
    • The washroom surveyed is located along the ward corridor.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is interchangeable between male and female.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a locking handle.
    • The door is easy to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 274cm x 304cm (8ft 12in x 9ft 12in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 82cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 124cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 118cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The cistern is close coupled and can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 207cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 74cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • The height of the flip-down/tip-up or fixed seat is 51cm (1ft 8in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • The toilet seat colour contrast is high.
    • The visual contrast between the shower wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are moderate to good.
  • Comments View
    • The other washroom was being used as a storage room at the time of survey.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the ward corridor.
    • There is step-free access into the toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • The toilet seats have a high visual contrast.
    • An ambulant toilet cubicle is available.
    • The ambulant toilet does not have horizontal wall mounted grab rails.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is low.
    • There are additional ambulant cubicles with differing rail configurations.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are moderate to good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor (level 3) and level 9 of the tower block.
  • Female and male standard toilet facilities are located on the ground floor (level 3).
  • Shared standard toilet facilities are located in the lift lobby of level 4, 5, 6, 7, 8, 9, 10 and 11.

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