Access Guide
Overview (Lister Hospital)
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About
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- This is an acute hospital with multiple services available.
- Facilities available in the venue include: a WHSmith, a café, a restaurant and a pharmacy.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point and on-street standard parking.
- View information on Multi-Storey Car Park (opens new tab) .
- The nearest train station is Stevenage train station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There are alternative entrances to access the Green Zone and Pink Zone of the hospital.
- These entrance have a level or slopped access.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes:
- There is a steep ramp along the Pink Zone level 3 corridor.
- There are 2 steep ramps along the Green Zone level 2 corridor.
- Access throughout may include manual doors and doors permanently held open.
- Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone and Wi-Fi.
- Staff receive the following training: equality and disability awareness.
Getting Around (Lister Hospital)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes:
- There is a steep ramp along the Pink Zone level 3 corridor.
- There are 2 steep ramps along the Green Zone level 2 corridor.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Orange Zone Lifts)
- The lift surveyed is located ahead, at the end of the corridor as you enter via the main entrance, on the right.
- The distance from the main entrance is 85m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 105cm.
- The internal dimensions of the lift are 186cm (width) x 129cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (Green Zone Lifts)
- The lift surveyed is located to the left as you enter the hospital via the Green Zone entrance.
- The distance from the Green Zone entrance is 15m.
- The most accessible route to the lift has step-free level access, manual doors and doors permanently held open.
- Level 2 and level 3 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 135cm.
- The internal dimensions of the lift are 169cm (width) x 264cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which are of a similar size.
Lift (Green Zone Strathmore Wing Lifts)
- The lift surveyed is located at the end of the corridor on the right as you enter via the Green Zone Strathmore Wing entrance.
- The distance from the Green Zone Strathmore Wing entrance is 20m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 2, level 3, level 4 and level 5 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 129cm.
- The internal dimensions of the lift are 142cm (width) x 265cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (Pink Zone Foyer Lift)
- The lift surveyed is located to the right as you enter the Pink Zone entrance.
- The distance from the Pink Zone entrance is 12m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 3 and level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 174cm (width) x 267cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Pink Zone Corridor Lift)
- The lift surveyed is located along the Pink Zone corridor.
- The distance from the Pink Zone entrance is 20m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Level 3 and level 4 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 129cm.
- The internal dimensions of the lift are 150cm (width) x 271cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs (Blue Zone to Yellow Zone Stairs)
- The stairs surveyed are located towards the end of the main entrance foyer, on the left.
- There are permanently held open doors to access the stairwell.
- Level 2 and level 3 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Yellow Zone Stairs)
- The stairs surveyed are located at the front of the Yellow Zone level 3 corridor, on the right.
- Level 3 and level 2 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Orange Zone Stairs)
- The stairs surveyed are located ahead, at the end of the corridor as you enter the main entrance.
- There are double manual doors to access the stairwell.
- Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Green Zone Stairs)
- The stairs surveyed are located to the left as you enter the hospital via the Green Zone entrance.
- There are double manual doors to access the stairwell.
- Level 2 and level 3 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Green Zone Strathmore Wing Stairs)
- The stairs surveyed are located at the end of the corridor to the right as you enter via the Green Zone Strathmore Wing entrance.
- There is a single manual door to access the stairwell.
- Level 2, level 3, level 4 and level 5 can be accessed by these stairs.
- There are 20 steps between floors.
- The steps have faded markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Pink Zone Foyer Stairs)
- The stairs surveyed are located to the left as you enter the hospital via the Pink Zone entrance.
- Level 3 and level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Pink Zone Corridor Stairs)
- The stairs surveyed are located along the Pink Zone corridor.
- There are double manual doors to access the stairwell.
- Level 3 and level 4 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.