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Restaurant

Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use for the sat nav is SG1 4AB.
      Lister Hospital is easily accessed from the North or South using the A1(M).
      From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
      At the roundabout take the first exit onto Coreys Mill Lane.
      The main entrance to the Lister Hospital is located off Coreys Mill Lane.
    • There is a multi-storey car park on site for patients and visitors.
      There are also standard on street parking bays on Coreys Mill Lane.
  • By Bus View
    • There are two bus stops just outside the grounds of the hospital.
      Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
      Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
    • There is an onsite bus stop.
    • The bus stops are located at the front of the hospital on Coreys Mill Lane.
    • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
  • By Train View
    • The nearest train station is Stevenage Station.
      The hospital is 1.8 miles (36 minute walk) from the train station.
      The station is served by Great Northern, Hull Trains, LNER and Thameslink.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff at the reception desk.
  • Additional hospital services link (new tab) - click here.

Parking (Multi-Storey Car Park)

  • Car Park View
    • The car park is located on the right side of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 10m from the multi-storey car park lift.
    • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
    • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on level 1 of the multi-storey car park.
    • There is a dropped kerb with tactile paving from the drop-off point.

Getting To (Restaurant)

  • Restaurant is/are located on level 2 and 3 of the main hospital building.
  • Access to Restaurant is via the main entrance.
  • After entering the hospital via the main entrance proceed past reception into the main corridor.
    Go straight ahead and follow the corridor right to the end.
    At the end of the corridor turn right into the lift lobby.
    Turn left and the entrance to level 3 of the restaurant is on your left.
  • There is step free access, via lift, to Restaurant.
  • Restaurant is approximately 115m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Main Entrance)

  • This entrance is located on the right side of the hospital building.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 113cm.
  • The height of the hand sanitiser is 96cm.
  • The width of the opening is 229cm.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 187cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • This entrance brings you into level 3 of the Blue Zone.

Lift (Orange Zone Lifts)

  • The lift surveyed is located ahead, at the end of the corridor as you enter via the main entrance, on the right.
  • The distance from the main entrance is 85m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 105cm.
  • The internal dimensions of the lift are 186cm (width) x 129cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs (Orange Zone Stairs)

  • The stairs surveyed are located ahead, at the end of the corridor as you enter the main entrance.
  • There are double manual doors to access the stairwell.
  • Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have low visual contrast markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (Level 3 Café Entrance)

  • Entrance Details View
    • This information is for the entrance located on level 3 of the hospital.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 100cm (3ft 3in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 64cm.

Opening Times (Level 3 Café)

  • The venue is open 24hrs.
  • Comments View
    • Food service is available from 8am to 3pm each day, but there are vending machines still available.

Eating and Drinking (Level 3 Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located on level 3 of the Tower Block Orange Zone.
    • There is step-free access to the café.
    • For access there are double manual doors which is permanently held open.
    • The door opening width is under 75cm.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is cold snacks and hot and cold drinks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • The height of the tray counter/rail is 85cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 54cm.
    • The distance between the floor and the underside of the highest dining table is 102cm.
    • The standard height for the underside of dining tables is 75cm.
    • The surface height of the lowest table is 58cm.
    • The surface height of the highest table is 104cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, high tables, sofas and high stools.
    • The type of flooring in this area is laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Access to the additional seating area is via stairs down to the level 2 restaurant.
  • Comments View
    • There are also two counters available to reheat food.
    • One has several microwaves and is 98cm high and the other is a hot steam solution and the controls are between 93cm and 143cm high.

Level Change (Stairs from Level 3 to Level 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located ahead as you enter the café on level 3.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The lighting levels at the step(s) are moderate to good.

Entrance (Level 2 Restaurant via Stairs)

  • Entrance Details View
    • This information is for the entrance located at the bottom of the stairs leading from the Level 3 Café.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 125cm (4ft 1in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 87cm.

Entrance (Level 2 Restaurant via Lifts)

  • Entrance Details View
    • This information is for the entrance located from the corridor via the Tower Block lifts.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 126cm (4ft 2in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 132cm.

Opening Times (Level 2 Restaurant)

  • Monday 07:30 - 19:00.
  • Tuesday 07:30 - 19:00.
  • Wednesday 07:30 - 19:00.
  • Thursday 07:30 - 19:00.
  • Friday 07:30 - 19:00.
  • Saturday 07:30 - 19:00.
  • Sunday 07:30 - 19:00.

Eating and Drinking (Level 2 Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on level 2 of the Tower Block Orange Zone.
    • There is step-free access, via lift, to the restaurant.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a buffet counter and a self service counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 91cm.
    • The height of the tray counter/rail is 85cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 64cm.
    • The distance between the floor and the underside of the highest dining table is 67cm.
    • The standard height for the underside of dining tables is 71cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor (level 3) and level 9 of the tower block.
  • Female and male standard toilet facilities are located on the ground floor (level 3).
  • Shared standard toilet facilities are located in the lift lobby of level 4, 5, 6, 7, 8, 9, 10 and 11.

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