You are on Introduction. Skip to the next section.

Introduction

• Please be aware that this access guide was surveyed on a ‘non-match’ day, and that disabled supporters have advised us that on a busy match day/night the access experience can vary. We would encourage you to fully research this with the club concerned before attending a fixture.
• If you require further information or would like to know more please visitThe National Association of Disabled Supporters (NADS)website at:.
• www.nads.org.uk.
• NADS is the national registered charity which represents the views, issues and concerns of disabled football supporters to football and governmental authorities and provides independent advice on disability issues as they affect the football, cricket and rugby communities.
• Their key objectives are to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experience for all fans.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kilmarnock.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 290cm x 500cm (9ft 6in x 16ft 5in).
  • The nearest designated bay is 5m (16ft 5in) from the Moffat Stand entrance.
  • The furthest designated bay is 400m (437yd) from the Moffat Stand entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Designated parking spaces are booked through Kilmarnock Disabled Supporters Club.
  • The Kilmarnock Disabled Supporters Club can be contacted on 01563 537522.

You are on Outside Access (Chadwick - North Stand ). Skip to the next section.

Outside Access (Chadwick - North Stand )

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 500cm (16ft 5in) wide.

You are on Outside Access (Sports Bar Entrance). Skip to the next section.

Outside Access (Sports Bar Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 140cm (4ft 7in) wide.

You are on Outside Access (Moffat -South Stand). Skip to the next section.

Outside Access (Moffat -South Stand)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 500cm (16ft 5in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Scooters are allowed in some parts of the venue.
• The scooter can be used in the designated seating areas.
• Music is played before matches.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Restaurant Bar Internal (Sports Bar). Skip to the next section.

Restaurant Bar Internal (Sports Bar)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is not available from the bar.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 10m (10yd 2ft) from the sports bar entrance.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 74cm (2ft 5in).

You are on Level Change (Sports Bar - Raised Seating Area). Skip to the next section.

Level Change (Sports Bar - Raised Seating Area)

• There are steps to access this area / service.
• The steps are located leading onto the raised seating area.
• There is / are 3 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are shallow.
• The steps do have handrails.
• The handrails are on both sides.

You are on Level Change (Upper Tier Seating). Skip to the next section.

Level Change (Upper Tier Seating)

• There are steps to access this area / service.
• The steps are located leading up to the seating areas.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Sports Ground. Skip to the next section.

Sports Ground

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• Home Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • The access is not by lift.
  • Wheelchair seating is located at pitch side in the Moffat and West Stands.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 25m (27yd).
  • The accessible toilet is located behind the Moffat Stand.
  • There is an audio description service.
  • The audio description equipment is delivered by headset.
  • The rows suitable for hearing loops are all rows in the West Stand.
  • Staff are not trained to use the system.
  • A deposit is not required for the system.
  • Mobility impaired walkers can be seated in the front row of the West Stand if requested.
• Away Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • The access is not by lift.
  • Wheelchair seating is located at pitch side in the Chadwick Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 29m.
  • The accessible toilet is located behind the Chadwick Stand.
  • There is not an audio description service.

You are on Other Floors (West Stand). Skip to the next section.

Other Floors (West Stand)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Other View
  • The services on the floors which are not accessible are the Chairman's Suite.
• Comments View
  • Wheelchair users can be accommodated in the club on the ground floor if unable to access the 1st floor.

You are on Accessible Toilet (Moffat Stand). Skip to the next section.

Accessible Toilet (Moffat Stand)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 25m (27yd) from the designated seating area.
  • The accessible toilet is located behind the Moffat Stand.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 310cm (4ft 7in x 10ft 2in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 108cm (3ft 7in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is not a sink.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • Lighting levels are bright.
• Comments View
  • There are 2 identical adapted toilets in the same location.
  • There are also 2 adapted toilets behind the Chadwick Stand.
  • These toilets have exactly the same specifications as the Moffat Stand toilets but are at the opposite end of the grounds.

You are on Accessible Toilet (Sports Bar). Skip to the next section.

Accessible Toilet (Sports Bar)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • The accessible toilet is 11m (12yd) from the sports bar entrance.
  • The accessible toilet is located in the sports bar.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 126cm x 194cm (4ft 2in x 6ft 4in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 124cm (4ft 1in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
• Colour Contrast and Lighting View
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the adapted toilet.
  • The height of the baby change table once extended is 92cm (3ft ).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s) (Sports Bar). Skip to the next section.

Standard Toilet(s) (Sports Bar)

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the sports bar.
  • The female and male toilets are 11m (12yd) from the sports bar entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Comments View
  • The photograph shows the standard male toilet.

You are on Standard Toilet(s) (Moffat Stand). Skip to the next section.

Standard Toilet(s) (Moffat Stand)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located behind the Moffat Stand.
  • The female and male toilets are 25m (27yd) from the Moffat Stand entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Comments View
  • There are identical standard toilets behind the Chadwick Stand.
  • The photograph shows the location of the adapted and standard toilets behind the Moffat Stand.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Plastic cups are available.
• Plastic cutlery is available.
• Children are welcomed at the venue.