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Palace Theatre

The Palace Complex, 9 Green Street, Kilmarnock, East Ayrshire, KA1 3BN

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About this venue

The Palace Theatre is a 500 seat theatre which offers a year round programme of music, comedy, drama, dance and light entertainment, offering something for all the family and sits adjacent to the Grand Hall in Kilmarnock.

Access Guide

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Location

  • The venue is situated within the centre of the town.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Kilmarnock.

Opening Times (Box Office)

  • Monday Closed.
  • Tuesday 10:00 - 16:30.
  • Wednesday 10:00 - 16:30.
  • Thursday 10:00 - 16:30.
  • Friday 10:00 - 16:30.
  • Saturday 10:00 - 16:30.
  • Sunday Closed.
  • Comments View
    • The box office is open until the show commences on performance nights.
    • Theatre opening times vary according to performances taking place.

Parking (Staff Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 280cm x 470cm (9ft 2in x 15ft 5in).
    • The nearest designated bay is 80m (87yd) from the accessible entrance.
    • The furthest designated bay is 82m (90yd) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The car park is for the use of staff and Blue Badge holders only.
    • The 2nd photograph shows the ramp between the car park and the entrances.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 124cm (4ft 1in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • Comments View
    • There are a further 5 medium, clearly marked, steps with handrails on both sides immediately beyond the entrance.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 75cm (2ft 6in) wide.

Reception (Box Office)

  • The reception desk is 10m (32ft 10in) from the accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Lighting levels are medium.
  • Scooters are allowed in some parts of the venue.
  • The scooter can be used in the foyer area.
  • The scooter cannot be used in the auditorium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located the stalls at the ends of selected rows.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside the patron.
  • It is 16m (17yd) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is required for the sound enhancement system.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • It is not possible to transfer to a seat from a wheelchair.

Restaurant Bar Internal (Juice Bar)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 13m (14yd) from the accessible entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift (Enclosed Platform )

  • There is a lift for public use.
  • The lift is located immediately beyond the accessible entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are LG-G-1.
  • The lift is 5m (16ft 5in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 86cm (2ft 10in).
  • The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Restaurant Bar Internal (The Palace Bar and Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (9ft 10in) from the bar entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is home cooked meals and snacks.
  • Comments View
    • The Palace Bar and Restaurant is situated on the 1st floor.

Accessible Toilet (Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the accessible entrance.
    • This accessible toilet is located on the ground floor, right as you exit the lift.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • There is not a wash basin.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is not level access to the baby change facility.

Level Change (Ground Floor Adapted Toilet)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the corridor leading to the toilet.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Accessible Toilet (1st Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 7m (22ft 12in) from the accessible entrance.
    • The accessible toilet is located on the 1st floor, right as you exit the lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • The door is heavy.
    • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • Lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the ground floor, at the end of the corridor.
    • The female and male toilets are approximately 25m (27yd 1ft) from the accessible entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are bright.
  • Comments View
    • Additional, level access, standard toilets are available on the 1st floor.
    • The photograph shows the standard male toilet.

Level Change (Standard Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the main corridor, leading to the toilets.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 130cm (4ft 3in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.