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The New Five Star

12 Titchfield Street, Kilmarnock, East Ayrshire, KA1 1PH

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kilmarnock.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Kilmarnock.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Titchfield Street Car Park.
    • The car park is located along to the right of the venue off Titchfield Street.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 210cm x 1100cm (6ft 11in x 36ft 1in).
    • Standard marked parking bays are located across the street from the venue.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 100cm (3ft 3in).
  • Comments View
    • The second set of doors are on the first floor after the stairs.

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to the restaurant.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the restaurant.
  • The lighting levels are low to moderate.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the stairs.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Cantonese.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter.
    • The female and male toilets are approximately 3m (3yd 10in) from the stairs.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female toilet.
    • The height of the baby change table once extended is 81cm (2ft 8in).
    • Inside the venue, there is not level access to the baby change facility.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Home visits / services are available.