Access Guide
Introduction
- Services / facilities within the building include accident and emergency, hospital, cafe, restaurant, shop, physiotherapy, fitness suite and hydrotherapy pool.
- Services / facilities within the grounds include The Lister Centre.
- Related link The Lister Centre.
- Http://www.disabledgo.com/access-guide/east-ayrshire-council/lister-centre
Location
- The venue is situated outside the centre of the town.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kilmarnock.
Opening Times (Main Reception)
- Monday 07:30 - 20:00..
- Tuesday 07:30 - 20:00..
- Wednesday 07:30 - 20:00..
- Thursday 07:30 - 20:00..
- Friday 07:30 - 20:00..
- Saturday 07:30 - 20:00..
- Sunday 07:30 - 20:00..
-
Comments
View
- Accident and Emergency is open 24 hours per day..
Parking (Designated Bay Car Park)
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
-
Venue Car Park
View
- The car park is located at the front of the building, to the right.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
- The nearest designated bay is 3m (3yd 10in) from the physiotherapy/hydrotherapy entrance.
- The furthest designated bay is 46m (50yd 11in) from the physiotherapy/hydrotherapy entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
-
On Street Parking and Drop-off Details.
View
- There is a designated drop off point.
- The drop off point is located next to the main entrance.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
-
Comments
View
- This designated bays only car park is 60 metes away from the main entrance.
- Designated parking bays are also provided in the main public car parks.
Parking (Accident and Emergency)
- The venue does have its own car park.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
-
Venue Car Park
View
- The car park is located at the front of the building, to the left.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 415cm x 490cm (13ft 7in x 16ft 1in).
- The nearest designated bay is 108m (118yd 4in) from the accident and emergency entrance.
- The furthest designated bay is 124m (135yd 1ft) from the accident and emergency entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
-
On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically (away from you).
- The door(s) is / are double.
- The width of the door opening is 150cm (4ft 11in).
-
Second set of doors
View
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 112cm (3ft 8in).
-
Comments
View
- There are similar doors to the left and right of this entrance.
Outside Access (Accident and Emergency Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
-
Second set of doors
View
- The automatic doors are push pad activated.
- The door(s) is / are double.
- The width of the door opening is 155cm (5ft 1in).
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double (with one leaf locked).
- The width of the door opening is 81cm (2ft 8in).
Outside Access (Physiotherapy/Hydrotherapy Entrance)
- This information is for the entrance located at the front of the building, to the right.
- There is not level access into the venue.
- The main door(s) open(s) automatically (away from you).
- The door(s) is / are single.
- The width of the door opening is 103cm (3ft 5in).
-
Second set of doors
View
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 166cm (5ft 5in).
Level Change (Physiotherapy/Hydrotherapy Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is moderate.
Reception (Welcome Desk)
- The desk/counter is 12m (13yd 4in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
-
Comments
View
- The welcome desk is 89m from the physiotherapy/hydrotherapy entrance.
- There are further reception desks and waiting areas in each department.
Reception (Accident and Emergency)
- The desk/counter is 12m (13yd 4in) from the accident and emergency entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Reception (Physiotherapy/Hydrotherapy)
- The desk/counter is 6m (6yd 1ft) from the physiotherapy/hydrotherapy entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Restaurant Bar Internal (Orchard Dining Room)
- The following information is for the refectory.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 64m (69yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 66cm (2ft 2in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
-
Opening Times
View
- Monday 07:45 - 19:00.
- Tuesday 07:45 - 19:00.
- Wednesday 07:45 - 19:00.
- Thursday 07:45 - 19:00.
- Friday 07:45 - 19:00.
- Saturday 08:00 - 19:00.
- Sunday 08:00 - 19:00.
Eating and Drinking (Hospital Volunteers Cafe)
- The following information is for the cafe.
- The cafe is located to the left of the building.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 38m (41yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
-
Opening Times
View
- Monday 09:30 - 19:45.
- Tuesday 09:30 - 19:45.
- Wednesday 09:30 - 19:45.
- Thursday 09:30 - 19:45.
- Friday 09:30 - 19:45.
- Saturday 14:00 - 19:45.
- Sunday 14:00 - 19:45.
Other Floors (East Wing)
-
Steps
View
- The floors which are accessible by stairs are G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (East Wing)
- There is a lift for public use.
- The lift is located at the rear of the building.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4-5.
- The lift is 125m (136yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 126cm (4ft 2in).
- The dimensions of the lift are 160cm x 260cm (5ft 3in x 8ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Other Floors (West Wing)
-
Steps
View
- The floors which are accessible by stairs are G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (West Wing)
- There is a lift for public use.
- The lift is located at the rear of the building.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4-5.
- The lift is 126m (137yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 160cm x 260cm (5ft 3in x 8ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Fitness Suite (Physiotherapy)
-
Access to Fitness Suite
View
- The fitness suite is located to the right of the physiotherapy department.
- The fitness suite is 29m (31yd 2ft) from the physiotherapy/hydrotherapy entrance.
- There is level access to the fitness suite.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are double.
- The doors are permanently held open.
- The opening is 130cm (4ft 3in) wide.
-
Fitness Suite (General)
View
- Staff receive some training in assisting disabled people.
- Training provided is via the company.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Swimming Pool (Hydrotherapy)
- There is level access from the changing area to the swimming pool.
- There is a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are steps into the swimming pool.
- There are 7 steps.
- The steps do have handrails.
- The handrails are on the left going up.
- There is not a ladder type entrance into the water.
-
Comments
View
- There is a level access pool shower with grab rails available adjacent to the changing room.
Standard Changing Room (Hydrotherapy)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 20m (21yd 2ft) from the physiotherapy/hydrotherapy entrance.
- The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 15m (16yd 1ft) from the hydrotherapy pool.
- The standard changing room(s) surveyed is/are located round to the right from physiotherapy/hydrotherapy reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Accessible Changing Room (Hydrotherapy)
- There are accessible changing rooms available.
- The accessible changing room is located round to the right from physiotherapy/hydrotherapy reception.
- The facility is 30m (32yd 2ft) from the physiotherapy/hydrotherapy entrance.
- The door opens outwards.
- The width of the door is 83cm (2ft 9in).
- The door is locked by a lever twist.
- The dimensions of the accessible changing room are 220cm x 200cm (7ft 3in x 6ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 47cm (1ft 7in) above floor level.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 80cm (2ft 7in).
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a locker within the accessible changing room.
- There is not a changing bench.
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
- The height of the seat is 49cm (1ft 7in).
-
Comments
View
- There is also a flip down changing seat.
Accessible Toilet (Main Reception)
- There is an/are accessible toilet(s) within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
- This accessible toilet is located in the main corridor, to the right as you enter via the main entrance.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (Bi-Fold).
- The door is locked by a locking handle.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 245cm x 200cm (8ft x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Comments
View
- There is a further accessible toilet near the waiting areas to the right of the building which offers transfer space on the right.
Accessible Toilet (Accident and Emergency)
- There is an/are accessible toilet(s) within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the accident and emergency entrance.
- This accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 145cm x 210cm (4ft 9in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Accessible Toilet (Physiotherapy)
- There is an/are accessible toilet(s) within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the physiotherapy/hydrotherapy entrance.
- This accessible toilet is located to the left beyond the physiotherapy/hydrotherapy reception waiting area.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 205cm x 280cm (6ft 9in x 9ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Standard Toilet(s) (Main Reception)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located in the main corridor, right as you enter.
- The female toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located in the main corridor, right as you enter.
- The male toilet(s) is/are 23m (25yd 6in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the main corridor, to the right as you enter.
- The height of the baby change table once extended is 75cm (2ft 6in).
- Inside the venue, there is level access to the baby change facility.
-
Comments
View
- Additional standard toilets are available next to the dining room and throughout the building.
Standard Toilet(s) (Accident and Emergency)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located to the right as you enter.
- The female and male toilets are 7m (7yd 1ft) from the accident and emergency entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
-
Comments
View
- The photograph shows the standard male toilet.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level (unknown at time of research).
- Home visits / services are available.
-
Comments
View
- The photograph shows the designated drop off point.