You are on Introduction. Skip to the next section.

Introduction

• The North West Housing Office is situated on the raised section of North West Kilmarnock Area Centre.
• This building is now used by NHS Radar.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Kilmarnock.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kilmarnock.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 16:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 7 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 470cm (9ft 10in x 15ft 5in).
  • The nearest designated bay is 35m (38yd) from the main entrance.
  • The furthest designated bay is 45m (49yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the front of the building.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • The 2nd photograph shows the route to the entrance from the car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the area centre building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • There is a 2cm threshold at this entrance.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• This information is for the entrance located at the rear of the building, in Corrie Crescent.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • This entrance gives level access to the raised section of the area centre building.

You are on Level Change (Rear Entrance). Skip to the next section.

Level Change (Rear Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 140cm (4ft 7in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 8 step(s) to the area / service.
• Lighting levels at the steps are low.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp is used to bypass the steps.

You are on Reception (Housing Office). Skip to the next section.

Reception (Housing Office)

• The reception desk is 65m (71yd) from the main entrance.
• The reception desk is low height.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located between the main entrance and the housing office.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 115cm (3ft 9in).
• There are steps to access this area / service.
• The steps are located between the main entrance and the housing office.
• There is / are 8 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp is used to bypass the steps.

You are on Toilet with Adaptations (Area Centre). Skip to the next section.

Toilet with Adaptations (Area Centre)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the main entrance.
  • This accessible toilet is located in the main corridor of the area centre, on the raised section.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • There is an identical adapted female toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in both accessible toilets.
  • The height of the baby change table once extended is 98cm (3ft 2in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Standard Toilet(s) (Area Centre). Skip to the next section.

Standard Toilet(s) (Area Centre)

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located in the main corridor of the area centre.
  • The female toilet(s) is/are approximately 45m (49yd 8in) from the main entrace.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located in the main corridor of the area centre.
  • The male toilet(s) is/are approximately 60m (65yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.
• Comments View
  • The photograph shows the standard male toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • The photograph shows the designated drop-off point.