Access Guide
Getting To The Hospital
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By Road
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- The hospital is signposted from both the town centre and the motorway. Follow the A682 (Colne Road). The hospital is located on the A6114 (Casterton Avenue). The postcode to use for a sat-nav is BB10 2PQ.
- All external visitors to the hospital are encouraged to park in the 6 designated 'Pay & Display' car parks around the hospital. Car Park 1 is opposite the Victoria Wing. Car Park 2 is opposite the UCLan building. Car Park 3 is outside the Lancashire Women and Newborn Centre. Car Park 4 is on Casterton Avenue opposite the Fairhurst Building. Car Park 5 is opposite the main Outpatients Department. Car Park 6 is opposite the Main Hospital Entrance Area 7.
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By Bus
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- There is a bus stop located close to both of the entrances on Casterton Avenue and Briercliffe Road. You can use Travelines online journey planner to start to plan your journey by bus. The Hospital Trust has made a commitment to provide free transport between Burnley General Teaching Hospital and Royal Blackburn Teaching Hospital for patients and visitors. The service operates from 06:15 to 21:30 Monday to Friday. A reduced service will operate on weekends and bank holidays.
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By Train
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- Burnley Central Station is 1.5 miles away. Brierfield Station is 1.5 miles away. There are good bus connections from both stations with short walking distances.
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Useful Links
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- Traveline Journey Planner.
- To view the web page described above click here (opens in new tab).
- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Walking route from Burnley Central Station on Google Maps.
- To view the web page described above click here (opens in new tab).
- East Lancashire Hospitals NHS Trust Transport Service.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the Main Hospital Entrance Area 7 reception, the Customer Relations desk at the main outpatients entrance Area 1, and by the entrance to The Fairhurst Building.
- Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located on the grass areas around the hospital buildings.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff at reception.
- Other languages, documents and interpreters can be requested in advance.
- Additional hospital services link (new tab) - click here.
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Comments
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- There is a Customer Relations Team located within the hospital.
- The Customer Relations Team is located in the corridor, to the right as you enter the Main Hospital Entrance Area 7.
- The telephone number for the Customer Relations Team is 0800 587 2586.
- The email address for patient advice, concerns and complaints is [email protected]
- The email address for general enquiries is [email protected].
Hospital Parking (Lancashire Women & Newborn Centre - Area 5)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the Lancashire Women & Newborn Centre Entrance Area 5.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 490cm (8ft 10in x 16ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located immediately in front of the Lancashire Women & Newborn Centre - Area 5 Entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Lancashire Women & Newborn Centre - Area 5 Entrance.
Getting To (Gynaecology & Breast Care Ward)
- The Gynaecology & Breast Care Ward is/are located on level 2 of Area 5.
- Access to the Gynaecology & Breast Care Ward is via the Lancashire Women & Newborn Centre - Area 5 entrance.
- Enter via the Lancashire Women & Newborn Centre - Area 5 entrance. Proceed straight ahead through 4 sets of double doors. Bear left through another set of double doors and take lift A or B to level 2. Proceed through the double doors, bear left and continue through another set of double doors. Bear left again through another set of double doors. The Gynaecology & Breast Care Ward is located straight ahead.
- There is step free access to the Gynaecology & Breast Care Ward.
- The Gynaecology & Breast Care Ward is approximately 21m from the lift.
- There is a/are manual, heavy, double door(s) between the Lancashire Women & Newborn Centre - Area 5 entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Lancashire Women & Newborn Centre - Area 5)
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Entrance Details
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- This information is for the entrance located at the front of Lancashire Women & Newborn Centre - Area 5 Entrance.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is no hand sanitiser at this entrance.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 184cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 188cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope Details
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- The ramp/slope is located on the path leading to the Lancashire Women & Newborn Centre Entrance - Area 5.
- The ramp/slope gradient is slight.
- The ramp/slope bypasses bypass the step(s).
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Step Details
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- The step(s) is/are located to the left leading to the Lancashire Women & Newborn Centre - Area 5 Entrance.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 1,2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are not provided on landings.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located off the Area 5 main corridor.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 55m (60yd 5in) from the Lancashire Women & Newborn Centre - Area 5 Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 1,2.
- There are manual, heavy, double doors to access the lift lobby on all floors.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 130cm.
- The dimensions of the lift are 176cm x 275cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Opening Times (Visiting Hours)
- Monday 18:30 - 20:00.
- Monday 13:00 - 16:00.
- Tuesday 13:00 - 16:00.
- Tuesday 18:30 - 20:00.
- Wednesday 13:00 - 16:00.
- Wednesday 18:30 - 20:00.
- Thursday 18:30 - 20:00.
- Thursday 13:00 - 16:00.
- Friday 18:30 - 20:00.
- Friday 13:00 - 16:00.
- Saturday 18:30 - 20:00.
- Saturday 13:00 - 16:00.
- Sunday 18:30 - 20:00.
- Sunday 13:00 - 16:00.
Ward
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Ward Information
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- This is a female ward.
- There is/are 5 bay(s) available.
- There is/are 8 side room(s) available.
- There is/are 18 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The door(s) is/are heavy.
- The width of the door opening is 80cm (2ft 7in).
- The hand sanitiser is in a suitable position for wheelchair users.
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are medium.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 111cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Example Side Room
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- There are multiple side rooms available with accessible ensuites.
- The side room surveyed does have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is sufficient space next to the bed for a mobile hoist to operate.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The colour contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are bright.
- The width of the door opening into the ensuite is over 75cm.
- There is not a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
- The colour contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are medium.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are accessible toilet facilities on the ward for visitors.
- There are standard toilet facilities on the ward for visitors.
Level Change (Gynaecology & Breast Care Ward Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the Gynaecology & Breast Care Ward entrance.
- The lighting levels at the ramp/slope are medium.
Consultation / Treatment Room (Treatment Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 106cm (3ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- The hoist is electric.
- A sling is available.
- The sling is attached by hook and loop.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Room / Area (Day Room / Assessment Waiting Area)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Day Room / Assessment Waiting Area.
- The room / area is approximately 4m from the Gynaecology & Breast Care Ward entrance.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- All chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are bright.
Washroom (Patient Shower Room / Visitor Toilet)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- The washroom surveyed is located to the right as you enter the Gynaecology & Breast Care Ward entrance.
- The washroom surveyed is approximately 4m from the Gynaecology & Breast Care Ward entrance.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 87cm (2ft 10in).
- The dimensions of the washroom are 200cm x 400cm (6ft 7in x 13ft 1in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 148cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 78cm.
- As you face the wash basin the wall-mounted grab rails are on the right.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 138cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 115cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a rail with a padded back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 294cm.
- The lateral transfer space on the right is 160cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 104cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- The height of the shower head is 196cm (6ft 5in).
- There is a wheel in shower.
- The shower head height is fixed.
- The shower control type is twist/turn.
- A shower chair is available.
- There are wall-mounted grab rails available.
- The shower area is accessed via an easy slope.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are bright.
Washroom (Bay 2)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- The washroom surveyed is located within bay 2.
- The washroom surveyed is approximately 15m from the Gynaecology & Breast Care Ward entrance.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards and outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 84cm (2ft 9in).
- The dimensions of the washroom are 196cm x 290cm (6ft 5in x 9ft 6in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 147cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 78cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 142cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 110cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 76cm.
- There is a flush on the transfer side.
- There are dropdown rails on both sides of the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 44cm.
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Shower Details
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- The height of the shower head is 204cm (6ft 8in).
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Toilet Details
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- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower head height is fixed.
- The shower control type is twist/turn.
- A shower chair is available.
- There are wall-mounted grab rails available.
- The shower area is accessed via an easy slope.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Washroom (Bay 5)
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Washroom Details
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- The washroom surveyed has a bath, a toilet and a wash basin.
- The washroom surveyed is located opposite bay 5.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards and outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 88cm (2ft 11in).
- The dimensions of the washroom are 300cm x 560cm (9ft 10in x 18ft 4in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 148cm from the floor.
- There is a mirror.
- There is a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 77cm.
- As you face the wash basin the wall-mounted grab rails are on the right.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 138cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 110cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom does not have a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a rail with a padded back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 155cm.
- The lateral transfer space on the right is 112cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 106cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Bath Details
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- There is a bath.
- The height of the side of the bath from floor level is 58cm (1ft 11in).
- The bath is not height adjustable.
- The bath tap type is twist/turn. It is a mixer tap.
- There is not a shower over/for the bath.
- There are not wall-mounted grab rails available.
- A bath hoist is available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are bright.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Lancashire Women and Newborn Centre Area 5 link (new tab) - click here.
- Main Hospital Entrance Area 7 link (new tab) - click here.