You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is signposted from both the town centre and the motorway. Follow the A682 (Colne Road). The hospital is located on the A6114 (Casterton Avenue). The postcode to use for a sat-nav is BB10 2PQ.
  • All external visitors to the hospital are encouraged to park in the 6 designated 'Pay & Display' car parks around the hospital. Car Park 1 is opposite the Victoria Wing. Car Park 2 is opposite the UCLan building. Car Park 3 is outside the Lancashire Women and Newborn Centre. Car Park 4 is on Casterton Avenue opposite the Fairhurst Building. Car Park 5 is opposite the main Outpatients Department. Car Park 6 is opposite the Main Hospital Entrance Area 7.
• By Bus View
  • There is a bus stop located close to both of the entrances on Casterton Avenue and Briercliffe Road. You can use Travelines online journey planner to start to plan your journey by bus. The Hospital Trust has made a commitment to provide free transport between Burnley General Teaching Hospital and Royal Blackburn Teaching Hospital for patients and visitors. The service operates from 06:15 to 21:30 Monday to Friday. A reduced service will operate on weekends and bank holidays.
• By Train View
  • Burnley Central Station is 1.5 miles away. Brierfield Station is 1.5 miles away. There are good bus connections from both stations with short walking distances.
• Useful Links View
  • Traveline Journey Planner.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • Walking route from Burnley Central Station on Google Maps.
  • To view the web page described above click here (opens in new tab).
  • East Lancashire Hospitals NHS Trust Transport Service.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Main Hospital Entrance Area 7 reception, the Customer Relations desk at the main outpatients entrance Area 1, and by the entrance to The Fairhurst Building.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located on the grass areas around the hospital buildings.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff at reception.
• Other languages, documents and interpreters can be requested in advance.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • There is a Customer Relations Team located within the hospital.
  • The Customer Relations Team is located in the corridor, to the right as you enter the Main Hospital Entrance Area 7.
  • The telephone number for the Customer Relations Team is 0800 587 2586.
  • The email address for patient advice, concerns and complaints is [email protected]
  • The email address for general enquiries is [email protected].

You are on Hospital Parking (Lancashire Women & Newborn Centre - Area 5). Skip to the next section.

Hospital Parking (Lancashire Women & Newborn Centre - Area 5)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Lancashire Women & Newborn Centre Entrance Area 5.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 490cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located immediately in front of the Lancashire Women & Newborn Centre - Area 5 Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Lancashire Women & Newborn Centre - Area 5 Entrance.

You are on Getting To (Ward 11 (Parents Accommodation)). Skip to the next section.

Getting To (Ward 11 (Parents Accommodation))

• Ward 11 (Parents Accommodation) is/are located on level 0 of Area 5.
• Access to Ward 11 (Parents Accommodation) is via the Lancashire Women & Newborn Centre - Area 5 entrance.
• Enter via the Lancashire Women & Newborn Centre - Area 5 entrance. Continue straight and proceed through five sets of double doors. Ward 11 (Parents Accommodation) is located on the left.
• There is step free access to Ward 11 (Parents Accommodation).
• Ward 11 (Parents Accommodation) is approximately 28m from the Lancashire Women & Newborn Centre - Area 5 entrance.
• There is a/are manual, heavy, double door(s) between the Lancashire Women & Newborn Centre - Area 5 entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Lancashire Women & Newborn Centre - Area 5). Skip to the next section.

Outside Access (Lancashire Women & Newborn Centre - Area 5)

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• Entrance Details View
  • This information is for the entrance located at the front of Lancashire Women & Newborn Centre - Area 5 Entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is no hand sanitiser at this entrance.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 184cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the path leading to the Lancashire Women & Newborn Centre Entrance - Area 5.
  • The ramp/slope gradient is slight.
  • The ramp/slope bypasses bypass the step(s).
• Step Details View
  • The step(s) is/are located to the left leading to the Lancashire Women & Newborn Centre - Area 5 Entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

You are on Opening Times (Visiting Hours). Skip to the next section.

Opening Times (Visiting Hours)

• Monday 14:00 - 15:00.
• Monday 18:30 - 19:30.
• Tuesday 18:30 - 19:30.
• Tuesday 14:00 - 15:00.
• Wednesday 14:00 - 15:00.
• Wednesday 18:30 - 19:30.
• Thursday 18:30 - 19:30.
• Thursday 14:00 - 15:00.
• Friday 18:30 - 19:30.
• Friday 14:00 - 15:00.
• Saturday 14:00 - 15:00.
• Saturday 18:30 - 19:30.
• Sunday 14:00 - 15:00.
• Sunday 18:30 - 19:30.

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• Comments View
  • Partners are able to visit between 11:00 - 20:00.

You are on Entrance (Postnatal Ward). Skip to the next section.

Entrance (Postnatal Ward)

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• Entrance Details View
  • This information is for the entrance located on level 1 of Area 5.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 80cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The lighting levels at the ramp/slope are medium.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead of you as you enter.
  • The reception point is approximately 3m (3yd 10in) from the Postnatal Ward entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• This venue does not play background music.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are bright.

You are on Room / Area (NICU). Skip to the next section.

Room / Area (NICU)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; NICU Room 1.
• The room / area is approximately 7m from the Postnatal Ward entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are bright.

You are on Room / Area (Postnatal). Skip to the next section.

Room / Area (Postnatal)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Postnatal Room.
• The room / area is approximately 16m from the Postnatal Ward entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Washroom (NICU). Skip to the next section.

Washroom (NICU)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • The washroom surveyed is located within NICU Room 1.
  • There is step free access to the washroom surveyed once inside the department.
  • This is a shared washroom.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 216cm x 230cm (7ft 1in x 7ft 7in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 147cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 76cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 137cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 108cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 67cm.
  • There is a flush.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 105cm.
• Shower Details View
  • The height of the shower head is 203cm (6ft 8in).
• Toilet Details View
  • There is a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are wall-mounted grab rails available.
  • The shower area is accessed via an easy slope.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is fair.
  • Lighting levels are medium.

You are on Washroom (Postnatal). Skip to the next section.

Washroom (Postnatal)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • The washroom surveyed is located within Postnatal Room 1.
  • There is step free access to the washroom surveyed once inside the department.
  • This is a shared washroom.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 214cm x 205cm (7ft x 6ft 9in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 147cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 75cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 138cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 108cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 66cm.
  • The lateral transfer space on the right is 64cm.
  • There is a flush on the transfer side.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 108cm.
  • There is a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • The height of the shower head is 200cm (6ft 7in).
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are wall-mounted grab rails available.
  • The shower area is accessed via an easy slope.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

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• Comments View
  • The nearest accessible toilet for visitors is located to the left as you enter via the Lancashire Women & Newborn Centre - Area 5 entrance.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilet for visitors is located to the left as you enter via the Lancashire Women & Newborn Centre - Area 5 entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Main Hospital Entrance Area 7 link (new tab) - click here.
• Lancashire Women and Newborn Centre Area 5 link (new tab) - click here.
• Postnatal Ward link (new tab) - click here.