Access Guide
Getting To The Hospital (Royal Blackburn Hospital)
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By Road
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- The Royal Blackburn Hospital is located on Haslingden Road.
Use the postcode BB2 3HH if using a sat-nav device.
From Blackburn Bus Station continue along Salford, heading away from the town centre.
When passing the traffic lights veer right and head along Cicely Lane until you reach the T-junction (Higher Audley Street/A6078).
Turn right onto Higher Audley Street/A6078 and continue until the next junction.
Turn left onto Bennington Street where the Hospital is signposted.
Follow Bennington Street until the T junction for Haslingden Road.
Turn left onto Haslingden Road and the Hospital is located on the left. - A designated disabled parking area is available at the main hospital reception, next to Visitor Car Park O.
The main visitors car park is Car Park N, opposite the main hospital entrance. Limited places are also available at Car Park J.
Entry to Car Park J for external visitors can only be accessed by credit or debit card. On entry, insert a credit or debit card into the barrier reader. The card will be read, the entry date and time recorded, the card will then be returned. When the card has been removed the entry barrier will be raised to allow access.
On exit, please insert the same card into the barrier reader. The card will be read, the exit date and time recorded, and the cost calculated and receipt produced. When the card has been removed the barrier will be raised to exit.
Please note - Car Park J cannot be accessed via the M65.
- The Royal Blackburn Hospital is located on Haslingden Road.
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By Bus
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- There is a bus stop located close to the main entrance.
You can use Metro's online journey planner to start to plan your journey by bus.
The Hospital Trust has made a commitment to provide free transport services between Burnley General Hospital and the Royal Blackburn Hospital for patients and visitors.
The service is now operational, running from 06:15 to 21:30 (the last bus) Monday to Friday. A reduced service will operate on weekends and bank holidays. - There is not an onsite bus stop.
- There is a bus stop located close to the main entrance.
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By Train
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- The nearest rail station is Blackburn, 1.2 miles away.
To view the route please use the google map link below.
- The nearest rail station is Blackburn, 1.2 miles away.
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Useful Links
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- Traveline Journey Planner.
- To view the web page described above click here (opens in new tab).
- Blackburn and Darwen Council Bus Services.
- To view the web page described above click here (opens in new tab).
- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- East Lancashire Hospitals NHS Trust Transport Service.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the Customer Relations desk at the main hospital reception.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact main reception.
- Other languages, documents and interpreters can be requested in advance.
- Additional hospital services link (new tab) - click here.
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Comments
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- There is a Customer Relations Team located within the hospital.
- The Customer Relations Team is located at the main hospital reception desk.
- The telephone number for the Customer Relations Team is 0800 587 2586.
- The email address for patient advice, concerns and complaints is [email protected]
- The email address for general enquiries is [email protected].
Hospital Parking (Main Visitor Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located to the right of the main hospital building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is not a/are not Blue Badge parking bay(s) available.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located outside the main hospital entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park and at the payment machines in the hospital building.
- Parking is free for Blue Badge holders.
- Payment machines are located outside the main hospital entrance.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
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Comments
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- There is a time limit of 10 minutes at the drop off point outside the main hospital entrance.
Hospital Parking (Main Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located to the right of the main hospital building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 470cm (12ft 2in x 15ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located outside the main hospital entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located at the front of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 70m (76yd 1ft) from the main hospital entrance.
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Comments
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- If the accessible car park is full Blue Badge holders can park in the main visitor car park or Old Bank Lane car park.
Getting To (Chemotherapy)
- Chemotherapy is/are located on Level 4.
- Access to Chemotherapy is via the Level 2 Entrance.
- Enter via the Level 2 Entrance. Continue through the double doors and bear left. Follow the corridor for 40 metres and take the lift to Level 4. Exit the lift, bear right and follow the corridor for 15 metres. Chemotherapy is on the left.
- There is step free access, via lift, to Chemotherapy.
- Chemotherapy is approximately 15m from the lift.
- There is a/are manual, heavy, double door(s) between the entrance and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Level 2 Entrance)
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Entrance Details
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- This information is for the entrance located next to the Trust Headquarters.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
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- Please note that this entrance is only open 08:00 till 20:30.
- There are numerous face mask and Covid sanitiser stations at this entrance. These are free-standing and their height is 140cm for the sanitising gel and 124cm for the face mask dispensers.
Other Floors (Level 2 Entrance Corridor)
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Steps
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- The floors which are accessible by stairs are 1, 2, 3, 4.
- The stairs are approximately 20m from the level 2 entrance.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Level 2 Entrance Corridor)
- There is a lift for public use.
- The lift is located in the main level 2 entrance corridor.
- The lift is approximately 40m (43yd 2ft) from the level 2 entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are 1, 2, 3, 4.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 160cm x 275cm (5ft 3in x 9ft).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Opening Times (Chemotherapy)
- Monday 08:30 - 16:30.
- Tuesday 08:30 - 16:30.
- Wednesday 08:30 - 16:30.
- Thursday 08:30 - 16:30.
- Friday 08:30 - 16:30.
- Saturday Closed.
- Sunday Closed.
Entrance
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Entrance Details
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- This information is for the entrance located on Level 4.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is an intercom but it is not at a convenient height for wheelchair users to gain access.
- There is a hand sanitiser but it is not at a convenient height for wheelchair users.
- There is a door release button but it is not at a convenient height for wheelchair users to exit.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 170cm.
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Comments
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- The intercom is 150cm high
- The door release is 135cm high
- The hand sanitiser is 118cm high.
Reception
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Reception
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- The reception point is located ahead and to the right on entering the department.
- The reception point is approximately 18m (19yd 2ft) from the department entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- There is not a clear knee recess beneath the low section of the desk with the recommended dimensions of 70cm (height) x 50cm (depth).
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 15m from the department entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- All chairs are permanently fixed.
- Chairs with armrests are not available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
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Comments
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- There is a tea urn with hot drinks freely available.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Consultation / Treatment Room (Quiet Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Quiet Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Consultation Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consultation Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 81cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Treatment Room 1)
- There is / are 6 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Washroom (Treatment Room 1 Ensuite)
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Washroom Details
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- The washroom surveyed has a bath, a toilet and a wash basin.
- There is/are 6 washroom(s) of this type in the department.
- The washroom surveyed is located within Treatment Room 1.
- There is step free access to the washroom surveyed once inside the department.
- This washroom is shared.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are heavy to open.
- The width of the door opening is 69cm (2ft 3in).
- The dimensions of the washroom are 246cm x 227cm (8ft 1in x 7ft 5in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 157cm from the floor.
- There is not a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 87cm.
- As you face the wash basin the wall-mounted grab rails are on the left.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 145cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 132cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom does not have a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 42cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 108cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 112cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is not a wheel in shower.
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Bath Details
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- There is a bath.
- The height of the side of the bath from floor level is 51cm (1ft 8in).
- The bath is not height adjustable.
- The bath tap type is twist/turn. It is not a mixer tap.
- There is not a shower over/for the bath.
- There are wall-mounted grab rails available.
- A bath hoist is not available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the bath wall-mounted grab rails and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Consultation / Treatment Room (Chemotherapy Suite 1)
- There is / are 4 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Chemotherapy Suite 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (PICC Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; PICC Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations
- Accessible toilet facilities are not available.
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Comments
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- The department is awaiting the construction of an accessible toilet. In the meantime there are accessible washrooms which may be used within the Treatment Rooms.
- Accessible toilets for visitors are available on the Level 2 corridor.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located ahead and to the right on entering the department.
- The female toilet(s) is/are approximately 18m (19yd 2ft) from the department entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located within the waiting room, ahead and to the left on entering the department.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the department entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.