Access Guide
Summary
- The Upper level is located opposite gates 9-10.
- For the Departures Gate 9-17 DisabledGo access guide please click here (new tab).
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The floors which are accessible by stairs are Departures Gates - Mezzanine Level.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are good.
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Escalator(s)
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- Escalators can be used to access other floors.
- The floors which are accessible by escalator(s) are Departures Gates - Mezzanine Level.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
Lift
- There is a lift for public use.
- The lift is located opposite Departure Gate 10.
- The lift is a standard lift.
- The floors which are accessible by this lift are Departures Gates - Mezzanine Level.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The clear door width is 105cm (3ft 5in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Eating and Drinking (Castle Rock - Restaurant)
- The following information is for the restaurant.
- The restaurant is located to the left as you exit the lift.
- There is step-free access, via lift, to the restaurant.
- Full table service is available.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is vinyl.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The standard height for tables is 72cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are hand held menus, menu boards/signs and wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Eating and Drinking (Castle Rock - Bar)
- The following information is for the bar.
- The bar is located to the left as you exit the lift.
- There is step-free access, via lift, to the bar.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is high (110cm+) .
- There is not a lowered section of the counter.
- The type of flooring in this area is vinyl.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The distance between the floor and the lowest table is 42cm.
- The distance between the floor and the highest table is 103cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- There are hand held menus, menu boards/signs and wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Eating and Drinking (Burger King)
- The following information is for the restaurant.
- The restaurant is located to the left as you exit the lift.
- There is step-free access, via lift, to the restaurant.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is medium height (77cm - 109cm) .
- There is not a lowered section of the counter.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is vinyl.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The distance between the floor and the lowest table is 71cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Soft Play Area
- There is a soft play area for children adjacent to the seating area for Castle Rock and Burger King.
Designated Smoking Lounge
- The designated smoking lounge is located at the rear of Castle Rock Bar/Restaurant.
- There are two sets of the doors.
- The first set of doors opens away from you, is single width, heavy and 105cm wide.
- The second set of doors opens towards you, is single width, heavy and 105cm wide.
Changing Places
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Location and access
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- The facility is located to the left after you exit the lift, at the rear of Castle Rock Bar/Restaurant.
- The facility is approximately 25m (27yd 1ft) from the lift.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The dimensions of the facility are 358cm x 500cm (11ft 9in x 16ft 5in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 170cm (5ft 7in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 165cm (5ft 5in).
- The transfer space on the right as you face the toilet is 78cm (2ft 7in).
- Wall mounted grab rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rail(s) is/are on both sides.
- The type of wash basin is adjustable.
- Wall mounted grab rails are not available at the wash basin.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
Accessible Toilet(s)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located is located to the left after you exit the lift, at the rear of the Castle Rock Bar/Restaurant.
- This accessible toilet is approximately 25m (27yd 1ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm.
- The dimensions of the accessible toilet are 180cm x 235cm (5ft 11in x 7ft 9in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- There is an additional accessible toilet located next to this one with lateral transfer space on the right.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left after you exit the lift, at the rear of the Castle Rock Bar/Restaurant.
- The female and male toilets are approximately 25m (27yd 1ft) from the lift.
- There is step-free access into the female and male toilet(s), via lift.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
- The wash basin tap type is sensor.
- Lighting levels are good.