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Departures - Gates 9-17

East Midlands Airport, Castle Donington, Derby, DE74 2SA

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Access Guide

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Introduction

Entrance (Departures 9-17 Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the Departures Lounge.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There are no doors at this entrance.

Departure Gates 9-17 Waiting Lounge

  • There is step free access from the entrance to the Departures Gates.
  • There is a seating area located at the centre of the area.
  • The seating is fixed.
  • The seats do not have armrests.
  • There are audible announcements for flight information.
  • The type of flooring is vinyl.
  • The lighting levels are good.

Related Access Guides (Services, Food and Drink)

Departure Gates 9-17

  • There is step free access to Departures Gates 8, 9, 10, 11, 12, 13, 14, 15, 16 and 17.
  • The height of the desks is 135cm.
  • Staff can come around the desk to check a passengers documentation if needed.
  • There are automatic doors leading from the Departures Gates to the tarmac.

Ambulift

  • The ambulift is used for passengers who are unable to board the aircraft via the steps.
  • Please contact the Passenger Assistance Desk for more information.
  • There is a fold down lift which is located at the rear of the vehicle.
  • The lift is operated by a member of staff.
  • The dimensions of the lift are 160cm x 225cm.
  • There is fixed seating and space for wheelchair users.
  • The ambulift is raised up to the level with the airplane doors, where the passengers are moved on to the airplane.
  • The accessibility of the individual aeroplane varies depending on the provider, please contact your airline company prior to booking for more information.

Accessible Toilet(s) (Departure Gate 9)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located opposite Departure Gate 9.
    • This accessible toilet is approximately 16m (17yd 1ft) from the Departures Gates 9-17 Entrance.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The dimensions of the accessible toilet are 151cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Departure Gate 14)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located opposite Departure Gate 14.
    • This accessible toilet is approximately 35m (38yd 10in) from the Departures Gates 9-17 Entrance.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 144cm x 270cm (4ft 9in x 8ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 165cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The shelf is not between 90cm and 100cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Departure Gate 9)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located opposite Departure Gate 9.
    • The female and male toilets are approximately 16m (17yd 1ft) from the Departures Gates 9-17 Entrance.
    • There is step free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • The wash basin tap type is sensor.
    • Lighting levels are good.

Standard Toilet(s) (Departure Gate 14)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located opposite Departure Gate 14.
    • The female and male toilets are approximately 35m (38yd 10in) from the Departures Gates 9-17 Entrance.
    • There is step free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
    • The wash basin tap type is sensor.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets.
    • There is step free access to the baby change facilities.
    • The height of the baby change table once extended is 85cm (2ft 9in).