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Hertz - Car Rental

East Midlands Airport, Castle Donington, Derby, DE74 2SA

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Access Guide

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Introduction

Reception (Car Rental Desk)

  • Reception View
    • The reception point is located to the left after you enter Arrivals Hall from Baggage Reclaim.
    • The reception point is approximately 14m (15yd 11in) from the Baggage Reclaim to Arrivals Hall Entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.

Arrivals Hall to Car Rental Collection Route

  • After collecting the car keys and making any additional payment, there is a clearly signposted route from the Arrivals Hall to the Car Rental Collection Area
  • To view the route plan described above click here (opens in new tab)
  • If needed cars can be brought to the Terminal Buildings.
  • Please contact the car rental company for more information.

Car Rental Collection Huts

  • The Hertz Car Rental Collection Hut is located at the rear of the Departures Check In Hall.
  • There are 2 steps in front of the entrance.
  • The steps are medium and there are handrails on both sides.
  • The door is single width, 85cm wide, opens away from you and is heavy.
  • The desk is located to the right after you enter.
  • The desk is 120cm high with no lowered section.
  • There is no hearing loop.
  • If required customers can be served outside of the hut.