Skip to main content

Passenger Services

East Midlands Airport, Castle Donington, Derby, DE74 2SA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

Reception (Passenger Services Desk)

  • Reception View
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.

Passenger Services

  • The Passenger Services desk is located in the Departures Check In Hall.
  • Upon arrival at the airport there are help points located in the short stay car park that connect with the desk.
  • If required a member of staff can provide assistance with luggage.
  • There is a seating area located next to the Passenger Services desk.
  • The seating is fixed and has armrests.
  • There are wheelchairs available to borrow that are free of charge but subject to availability.
  • If required a member of the Passenger Services Team can provide assistance around the airport.
  • There is a Passenger Services lounge located airside, next to Departure Gate 9.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in Departures - Check In Hall.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in Departures - Check In Hall.