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- The Passenger Assistance Desk is located to the left after you enter from the Main Check In Hall area.
- For the Departures - Check In Hall DisabledGo access guide please click here (new tab).
- For the Passenger Assistance Lounge DisabledGo access guide please click here (new tab).
Reception (Passenger Services Desk)
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The lowered section of the counter is at the recommended height of 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The Passenger Services desk is located in the Departures Check In Hall.
- Upon arrival at the airport there are help points located in the short stay car park that connect with the desk.
- If required a member of staff can provide assistance with luggage.
- There is a seating area located next to the Passenger Services desk.
- The seating is fixed and has armrests.
- There are wheelchairs available to borrow that are free of charge but subject to availability.
- If required a member of the Passenger Services Team can provide assistance around the airport.
- There is a Passenger Services lounge located airside, next to Departure Gate 9.
- There is not an/are not accessible toilet(s) for public use.
- The nearest accessible toilet(s) is/are located in Departures - Check In Hall.
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located in Departures - Check In Hall.