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Birch Tree Close - Leisure Hall

London Road, King's Lynn , Norfolk, PE30 5QD

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Access Guide

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Getting Here (Birch Tree Close - Bungalow 2)

Getting Help and Assistance (Birch Tree Close - Bungalow 2)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters cannot be provided on request.
  • Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are not available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are not available.

Parking (Leisure Hall)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of and to the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 241cm x 494cm (7ft 11in x 16ft 2in).
    • The nearest Blue Badge bay is 3m (3yd 10in) from the main entrance.
    • The furthest Blue Badge bay is 6m (6yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Opening Times (Birch Tree Close - Leisure Hall)

  • Opening times do vary depending on timetabling.

Outside Access (Leisure Hall Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is steep.

Waiting Room / Area (Main Foyer)

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Leisure Hall main entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Getting Around (Birch Tree Close - Leisure Hall)

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet and vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Consultation / Treatment Room (Leisure Hall)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Leisure Hall.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 66cm (2ft 2in).
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Right Hand Transfer - Male)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the male standard toilets.
    • This accessible toilet is approximately 4m (4yd 1ft) from the Leisure Hall main entrance.
    • There is step-free access into the accessible toilet.
    • This is a male toilet. There is a separate female accessible toilet.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The visual contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The visual contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 140cm x 203cm (4ft 7in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 8in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is high.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 119cm and 131cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 49cm (1ft 7in).
    • The visual contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 109cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.
  • Comments View
    • The entrance to the male toilets opens inwards, is easy to open and is 83cm wide.

Toilet with Adaptations (Left Hand Transfer - Female)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter the building.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Leisure Hall main entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet. There is a separate male accessible toilet.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The visual contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The visual contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is medium.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 124cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 81cm (2ft 8in).
    • The visual contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.
  • Comments View
    • The accessible toilet is located within a cubicle in this room.
    • The entrance into the female toilets opens outwards, is easy to open and is 83cm wide.
    • There is also an additional wash basin available outside the accessible cubicle, as well as a chair.
    • The wash basin is 70cm high.
  • Comments View
    • The accessible toilet is located within a cubicle in this room.
    • The entrance into the female toilets opens outwards, is easy to open and is 83cm wide.
    • There is also an additional wash basin available outside the accessible cubicle, as well as a chair.
    • The wash basin is 70cm high.

Standard Toilet(s) (Main Foyer)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the left as you enter the building.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 1m from the Leisure Hall main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • The height of the wash basin(s) is 70cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.

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