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Mill Lodge

156 and 158 Kingswood Avenue , Taverham, Norwich, Norfolk, NR8 6UR

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Access Guide

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Summary

  • This is a children's unit.
  • Services within the building include: Accommodation and a Sensory room.

Getting Here (Mill Lodge)

Getting Help and Assistance (Mill Lodge)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters cannot be provided on request.
  • Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are not available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are not available.

Parking (Mill Lodge)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom.
    • The height of the intercom is 131cm (4ft 4in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 109cm (3ft 7in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 89cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • A key card is required to enter through this entrance.
    • The height of the key card reader is 116cm from the floor.

Getting Around (Mill Lodge)

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are provided in corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Consultation / Treatment Room (Sensory Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Sensory Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) both ways.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 95cm (3ft 1in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is available.
  • The hoist is powered overhead.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is not a chair.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.
  • Comments View
    • The room has padded walls.
    • The room has an assortment of sensory toys including a lighting tube, instruments, mirrors, interactive music lights.
    • The flooring is shiny and may appear slippery.

Day Room / Lounge Area (Day Room)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 6m from the main entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 132cm (4ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to manoeuvre.
  • There are sofas and also a mixture of single seats with and without armrests.
  • Some chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 47cm (1ft 7in).
  • The distance between the floor and the highest table is 50cm (1ft 8in).
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • There is a television.
  • Subtitles are available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Room (Accessible Accommodation)

  • There are 4 rooms in total.
  • There are accessible ensuite facilities.
  • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
  • The accessible room viewed is 12m (13yd 4in) from the main entrance.
  • There is level access from an accessible entrance.
  • No accessible rooms are located in a separate building.
  • The room number or room name viewed was Room 1.
  • The width of the door is 96cm (3ft 2in).
  • The height of the bed is 74cm (2ft 5in).
  • The measurement between the bed base and floor is 45cm (1ft 6in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • The width of the door to the ensuite is 102cm (3ft 4in).
  • The door opens inwards.
  • The door may be difficult to open.
  • The door does not have a lock.
  • The dimensions of the accessible ensuite are 326cm x 578cm (10ft 8in x 18ft 12in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 40cm (1ft 4in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • The height of the toilet roll holder is 82cm (2ft 8in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 93cm (3ft 1in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • There is a bath.
  • The height of the side of the bath from floor level is 73cm (2ft 5in).
  • The bath tap type is push.
  • There is a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is push.
  • There are not handrails available for the bath.
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • There is a shower chair.
  • The flip-down or fixed seat height is 55cm (1ft 10in).
  • There are handrails available for the shower.
  • The visual contrast between the walls and floor is high.
  • The visual contrast between the external ensuite door and wall is high.
  • Lighting levels are moderate to good.
  • The visual contrast between the internal ensuite door and wall is high.
  • The visual contrast between the walls and floor in the ensuite is high.
  • The visual contrast between the dropdown rails and wall is high.
  • The visual contrast between the grab rails and wall is high.
  • Lighting levels are adjustable.
  • The hotel does provide other auxiliary aids for people with mobility impairments.
  • The other available auxiliary aid(s) is(are) ceiling tracking hoists.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 4.
  • The number of accessible rooms with wheel in showers is 4.

Kitchen (Assisted Kitchen)

  • The kitchen is located at the rear right of the building.
  • There is step-free access to the kitchen.
  • There is a/are door(s) to access the kitchen.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are not push pad activated.
  • The door(s) is/are single width.
  • The door has a closer and maybe difficult for some to open.
  • The width of the door opening is 97cm.
  • There is ample room for a wheelchair user to manoeuvre within the kitchen.
  • The height of the work surfaces are 90cm (2ft 11in).
  • There is not a dual height refreshment counter.
  • There is a work surface with a clear knee recess.
  • There is a height adjustable work surface.
  • The type of flooring in this area is vinyl.
  • There are chairs with armrests and chairs without armrests within the kitchen.
  • Some tables are permanently fixed.
  • Chairs are not permanently fixed.
  • The distance between the floor and the lowest table is 62cm (2ft).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Vending machines are not available.
  • Plastic/takeaway cups are not available.
  • Drinking straws are available.
  • Lighting levels are moderate to good.

Washroom (Bathroom and Shower Room)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a height adjustable bath, a toilet and a wash basin.
    • There is/are 4 washroom(s) of this type in the building.
    • The washroom surveyed is located off the accessible rooms.
    • There is step free access to the washroom surveyed once inside the building.
    • This washroom is interchangeable between male and female.
    • There is no additional signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) does not/do not have a lock.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 101cm (3ft 4in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 182cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 94cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are pedal bin and clinical waste disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 81cm.
    • There is a flush on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 82cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Bath Details View
    • There is a bath.
    • The height of the side of the bath from floor level is 74cm (2ft 5in).
    • The bath is not height adjustable.
    • The bath tap type is push. It is not a mixer tap.
    • There is a shower over/for the bath.
    • The shower head is height adjustable.
    • There are not wall-mounted grab rails available for the bath.
    • A bath hoist is available.
  • Colour Contrast and Lighting View
    • The visual contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • The toilet seat visual contrast is low.
    • The visual contrast between the shower wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are adjustable.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located off the main corridor.
    • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 106cm (3ft 6in).
    • The visual contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 162cm x 200cm (5ft 4in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 63cm (2ft 1in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are clinical waste and recycling bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat visual contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The visual contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 91cm (2ft 12in).
    • The visual contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Standard Toilet(s) (Main Corridor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located off the main corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.