Access Guide
Getting To The Hospital
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By Road
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- Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
- There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
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By Bus
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- There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
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By Train
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- The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
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Useful Links
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- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Travelling in Suffolk and East Anglia.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the South Zone.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
- To view the Changing Places Accessibility Guide please click here.
Entrance (Claydon and Debenham Wards Entrance)
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Entrance Details
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- This information is for the entrance located on the ground floor in the South Zone of the hospital.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is no hand sanitiser at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 168cm.
Reception (Claydon Ward Reception)
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Reception
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- The reception point is located to the right on entering the Claydon Ward.
- The reception point is approximately 1m (3ft 3in) from the Claydon Ward entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower) .
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a hearing assistance system.
Waiting Room / Area (Patient and Visitors Lounge)
- There is a waiting room / area.
- The waiting room / area is approximately 17m from the Debenham Ward entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are permanently held open.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Opening Times (Visiting Hours)
- Monday 14:30 - 19:00.
- Tuesday 14:30 - 19:00.
- Wednesday 14:30 - 19:00.
- Thursday 14:30 - 19:00.
- Friday 14:30 - 19:00.
- Saturday 14:30 - 19:00.
- Sunday 14:30 - 19:00.
Ward
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Ward Information
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- This is a/an cardiology ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 6 side room(s) available.
- There is/are 26 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The hand sanitiser is in a suitable position for wheelchair users.
- The width of the door opening is 170cm (5ft 7in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 104cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located in the South Wards reception area.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located outside the Claydon and Debenham Ward entrance.
Washroom
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Washroom Details
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- The washroom surveyed has a shower, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the ward.
- The washroom surveyed is located on the main ward corridor.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is female.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 73cm (2ft 5in).
- The dimensions of the washroom are 179cm x 233cm (5ft 10in x 7ft 8in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 167cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 80cm.
- As you face the wash basin the wall-mounted grab rails are on the left.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 140cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 147cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The cistern is close coupled and can act as a back rest.
- There is not a lateral transfer space.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 103cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is not a wheel in shower.
- The shower head is height adjustable.
- The shower control type is lever.
- There is no seat for the shower.
- There are not wall-mounted grab rails available.
- The shower cubicle is accessed via a deep step.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is medium.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
- The toilet seat colour contrast is low.
- The colour contrast between the washroom floor and walls is medium.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the main ward corridor.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the main ward corridor.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Central Zone link (new tab) - click here.
- Hospital Parking link (new tab) - click here.
- South Wards Entrance link (new tab) - click here.
- Debenham Ward link (new tab) - click here.