You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
  • There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
• By Bus View
  • There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
• By Train View
  • The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
• Useful Links View
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • Travelling in Suffolk and East Anglia.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the South Zone.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the hospital.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
• To view the Changing Places Accessibility Guide please click here.

You are on Getting Help and Assistance (Costa Coffee). Skip to the next section.

Getting Help and Assistance (Costa Coffee)

• BSL interpreters cannot be provided on request.
• Language interpreters cannot be provided on request.

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• Useful Links View
  • Costa Coffee link (new tab) - click here.

You are on Hospital Parking (Car Park F). Skip to the next section.

Hospital Parking (Car Park F)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the site, close to the Outpatient Department.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 470cm (10ft 2in x 15ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front and rear of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Outpatient Entrance.

You are on Hospital Parking (Car Parks C (Staff Only) and D (Visitors and Patients)). Skip to the next section.

Hospital Parking (Car Parks C (Staff Only) and D (Visitors and Patients))

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• Parking View
  • The car park is located to the left as you enter the hospital from Heath Road opposite the Garrett Anderson Centre.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
• Comments View
  • Garrett Anderson Centre Entrance and Emergency Department Entrance are visible from this Car Park.
  • Car Park C is for staff only.
  • Car Park D is for visitors and patients.

You are on Getting To (Costa Coffee). Skip to the next section.

Getting To (Costa Coffee)

• Costa Coffee is/are located on the ground floor of the South Zone.
• Access to Costa Coffee is via the South Zone Main Entrance.
• Enter via the South Zone Main Entrance entrance turn right and continue ahead.
  Costa Coffee is located on the right of the corridor.
• There is step free access to Costa Coffee.
• Costa Coffee is approximately 85m from the South Zone Main Entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (South Zone Main Entrance). Skip to the next section.

Outside Access (South Zone Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 204cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left of the entrance as you face it.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).
• Comments View
  • There is a third set of doors that open towards you, are double width, permanently held open and 160cm wide.

You are on Opening Times (Costa Coffee). Skip to the next section.

Opening Times (Costa Coffee)

• Monday 07:30 - 20:00.
• Tuesday 07:30 - 20:00.
• Wednesday 07:30 - 20:00.
• Thursday 07:30 - 20:00.
• Friday 07:30 - 20:00.
• Saturday 07:30 - 20:00.
• Sunday 08:00 - 19:30.

You are on Entrance (Costa Coffee). Skip to the next section.

Entrance (Costa Coffee)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the South Zone.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There are no doors at this entrance.
  • The width of the door opening is 480cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Counter (Costa Coffee). Skip to the next section.

Counter (Costa Coffee)

• The counter is located to the right on entering Costa Coffee.
• The counter is approximately 2m (2yd 7in) from the Costa Coffee entrance.
• The counter is clearly visible from the entrance.
• There is step free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the counter.
• There is not a low section of the counter (76cm or below) available.
• The counter is staffed.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

• The following information is for the café.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the Costa Coffee entrance.
• The standard height for tables is 73cm.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• There is ample room for a wheelchair user to manoeuvre.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold food and drinks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilets are located next to the South Wards reception desk.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilets are located next to the South Wards reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Central Zone - Ipswich Hospital link (new tab) - click here.
• Hospital Parking link (new tab) - click here.
• South Wards Entrance link (new tab) - click here.
• South Zone link (new tab) - click here.